Junior was helping tooo many people .
Test drove 3 cars ,that was ok. Choose 3rd one but took 5 hrs to complete the process. Lots and lots of waiting,,,ridiculous and downright rude. Glad
Test drove 3 cars ,that was ok. Choose 3rd one but took 5 hrs to complete the process. Lots and lots of waiting,,,ridiculous and downright rude. Glad I love the car even though had to finally leave with an almost empty gas tank
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by sheesh
Feb 28, 2025 -
EchoPark Automotive Thornton responded
"We sincerely apologize for any inconvenience you experienced during your visit. We value your time and will work to improve our processes to ensure a more efficient experience for our customers. Thank you for choosing us and we hope you are enjoying your new car!"
Te buying processes easy.
We did not feel pressured and found exactly what we were looking for.
We did not feel pressured and found exactly what we were looking for.
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by Clarkg555
Feb 21, 2025 -
EchoPark Automotive Thornton responded
Thank you for your positive feedback! We always strive to provide a stress-free buying experience for our customers. So glad we could help you find exactly what you were looking for!
We worked with Junior here and had a fantastic
experience! He was patient and kind while helping us find a car that fit both our budget and our style!
experience! He was patient and kind while helping us find a car that fit both our budget and our style!
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by Coloradorn10
Feb 13, 2025 -
EchoPark Automotive Thornton responded
Thank you for the kind review! We are thrilled to hear that Junior provided you with a fantastic car buying experience. Our team believes in going above and beyond to find the perfect car for our guests. Happy to have exceeded your expectations!
Worked with Junior and he was great to work with , he
explained everything in detail and made sure we were comfortable with our new purchase
explained everything in detail and made sure we were comfortable with our new purchase
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by Dknbronco71
Dec 31, 2024 -
EchoPark Automotive Thornton responded
Our team strives to deliver an excellent experience and we are glad you found this to be the case during your visit. We do hope we can be of assistance in the future. Take care!
Jan 02, 2025 -
EchoPark Automotive Thornton responded
Thank you for the wonderful review! We are glad to hear that Junior provided you with a positive experience and ensured your satisfaction with your purchase. We appreciate your business and hope to work with you again in the future.
We have been very happy with echo park.
Today is our 7th car purchase from echo park. We worked with Junior he was great. .
Today is our 7th car purchase from echo park. We worked with Junior he was great. .
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by Tanyacali2004
Dec 31, 2024 -
EchoPark Automotive Thornton responded
Thank you so much for the positive feedback! We're thrilled to hear that we provided great service and helped you find the perfect car. We appreciate your support!
Jan 02, 2025 -
EchoPark Automotive Thornton responded
Thank you so much for your continued support and loyalty, <customer name>! We are thrilled to have you as a valued customer and are grateful for the opportunity to earn your business once again. We'll be sure to pass your kind words along to Junior. Happy driving! 🚗🎉 #TeamEchoPark #CustomerForLife
Top tier service.
No pressure, very respectful of time. They have earned my return business. Don’t wast your time with other dealerships.
No pressure, very respectful of time. They have earned my return business. Don’t wast your time with other dealerships.
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by tgrogan
Dec 26, 2024 -
EchoPark Automotive Thornton responded
Thank you for your kind words! We strive to provide top-notch service and respect our customers' time. We are honored to have earned your return business. See you again soon!
Very honest and did everything to make the day pleasant!
He Went above and beyond for us!
He Went above and beyond for us!
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by Klop778
Dec 18, 2024 -
EchoPark Automotive Thornton responded
So glad you found ‘The One’ at EchoPark. We appreciate you telling our future guests about your great experience with us! Happiness is what we do, so thank you! And if there’s anything else we can do, let us know.
Dec 20, 2024 -
EchoPark Automotive Thornton responded
Thank you for your kind words! We are thrilled to hear that our team provided you with excellent service and made your day a pleasant one. We pride ourselves on going above and beyond for our customers and we appreciate you taking the time to leave this positive review. Come back and see us again soon!
Sales managers are great, attentive, and care about
customer experience. They really made us feel heard and appreciated. Our sales rep however, was not the greatest. We treated him with nothing but res
customer experience. They really made us feel heard and appreciated. Our sales rep however, was not the greatest. We treated him with nothing but respect and patience and were thankful of his time. However, he was rude, snarky, and very unprofessional. We were met with sarcasm and unnecessary remarks when we were asking to remove add ons from our purchase. Very unprofessional and I hope whatever is going on in his life gets better. I would also like to thank Andy from the service department who took time to share information on the vehicle. I really an appreciate him and the management team for allowing us to leave with a positive experience after what we were dealing with in the beginning.
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by Peter.Hernandez.2019.ph
Dec 02, 2024 -
EchoPark Automotive Thornton responded
We appreciate you bringing this experience to our attention. If you are willing, please contact us at (720) 636 0493 so we can work towards a resolution. We want to hear from you and would like to have a better understanding about your experience.
Dec 03, 2024 -
EchoPark Automotive Thornton responded
Thank you for your feedback. We are happy to hear our sales managers provided great service, but we apologize for any negative experience with our sales rep. We value our customers' satisfaction and will address this issue. We appreciate your patience and are grateful for Andy and our service team for making your overall experience positive. If you would like to talk further please call us at 720 636 0493.
Everyone is very welcoming and Junior was very helpful!
He was also very patient showing us the vehicles we wanted to test drive.
He was also very patient showing us the vehicles we wanted to test drive.
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by Lrod
Dec 02, 2024 -
EchoPark Automotive Thornton responded
We’re 100% devoted to making you happy, and we’re so happy to read such a great review about EchoPark! Take care!
Dec 03, 2024 -
EchoPark Automotive Thornton responded
Thank you for your kind words! We're glad you had a positive experience with Junior and our team. We strive to provide excellent customer service and make sure you find the right vehicle. We hope to see you again soon!
One salesman attending 3 costumer at same time it’s time
consuming Literally take me 8 hrs to buy my car
consuming Literally take me 8 hrs to buy my car
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by jmanuelruiz1976
Nov 27, 2024 -
EchoPark Automotive Thornton responded
Hi there, we apologize for the inconvenience caused by our sales team. We value your time and are constantly working on improving our service to better serve our customers. We appreciate your feedback and will use it to ensure a better experience for you in the future. Please reach out to Tyler at 720-636-0493
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