Kaitlyn Gray
Kaitlyn Gray at Secor Subaru
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Kaitlyn Gray

Service Advisor

Secor Subaru

501 Broad Street
New London, CT 06320

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4.8
95 Reviews
4.8

95 Reviews

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95 Reviews of Kaitlyn Gray

June 16, 2024

Dealership Rating
Employee Rating

Hassle free service, quick to notify when car is ready for pick up and pricing is fair. Associate team is also friendly More

by alex_heroux
Service Price Transparency
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Recommend Dealer
Yes

Other Employees Tagged: Anastacia Rebell

Jun 17, 2024

Secor Subaru responded

Thank you for sharing your positive experience with Secor Subaru! We're glad to hear our team provided hassle-free service and fair pricing. We appreciate your support!

June 13, 2024

Dealership Rating
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Service is good. Shawn Katie and Becky were very helpful and polite in handling my service needs! I was grateful I was given a loaner car over the 2 days my vehicle More

by DIANEPEZZOLESI
Service Price Transparency
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Recommend Dealer
Yes
Jun 13, 2024

Secor Subaru responded

Diane, we're delighted to hear that Shawn, Katie, and Becky provided you with excellent service at Secor Subaru. Thanks for sharing your positive experience!

June 06, 2024

Dealership Rating
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Kyle and the dealership alwats are professional, willing to listen and answer questions as ybey discuss the plan for the car. He has an excellent rappor with the customers. More

by MARIA.MOULTHROP
Service Price Transparency
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Recommend Dealer
Yes
Jun 10, 2024

Secor Subaru responded

Maria, thank you for highlighting Kyle's professionalism and rapport with customers at Secor Subaru. We appreciate your feedback!

June 05, 2024

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Thanks. Always excellent service at Secor. Kaitlyn is very personable; notifications and service completed in a timely manner. More

by SUZYDON
Service Price Transparency
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Recommend Dealer
Yes

Other Employees Tagged: Rebecca Nutt

Jun 05, 2024

Secor Subaru responded

We appreciate your feedback! It's great to hear that Kaitlyn and the Secor Subaru team provided excellent service. Thanks for choosing us!

June 05, 2024

Dealership Rating
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Kait was absolutely amazing! She was kind, knowledgeable, friendly, courteous, helpful, and caring. She was very patient with me, as I walk with a walker, and answered all my que More

by BOOKLOVERBRI
Service Price Transparency
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Recommend Dealer
Yes
Jun 06, 2024

Secor Subaru responded

Thank you for sharing such a detailed and positive review! We're delighted to hear that Kait provided exceptional service and went above and beyond during your visit at Secor Subaru. We'll be sure to pass along your kind words, and we look forward to assisting you in the future!

June 02, 2024

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From the front desk to the repair garage, everyone at Secor is helpful, knowledgeable and professional. More

by SSAVITEER
Service Price Transparency
Workmanship
Service Time
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Recommend Dealer
Yes
Jun 03, 2024

Secor Subaru responded

Thank you for sharing your positive experience! We're delighted to hear that our team at Secor Subaru provided helpful, knowledgeable, and professional service. We appreciate your support!

June 01, 2024

Dealership Rating
Employee Rating

I went in for an oil change and tire rotation and almost 2 hours later it was done. I had made an appointment hoping it would be around an hour with the safety inspection being done also. The service person More

by gdavis219
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Jun 03, 2024

Secor Subaru responded

Thank you for sharing your feedback. We're sorry to hear about the wait time and lack of communication during your visit to Secor Subaru. We'll work on improving our service efficiency and keeping customers better informed in the future. We appreciate your patience!

May 31, 2024

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Competent and trust worthy at all times // do an excellent job with never any surprises More

by JIM0752
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Recommend Dealer
Yes
May 31, 2024

Secor Subaru responded

Thank you for trusting our team for all of your automotive needs! -Secor Subaru

May 31, 2024

Dealership Rating
Employee Rating

Prompt service able to accommodate off hour drop off and pick up staff go out of their way to be accommodating More

by TIMMYT0
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
May 31, 2024

Secor Subaru responded

Thank you for the positive feedback! We're glad to hear our team at Secor Subaru could accommodate your needs and provide prompt service. We appreciate your support!

May 31, 2024

Dealership Rating
Employee Rating

No complaints, quick and courteous service. Clean and comfortable waiting room. All employees were top notch. More

by QUAILCT
Recommend Dealer
Yes
Jun 03, 2024

Secor Subaru responded

Thank you for the positive feedback! We're glad to hear that our team at Secor Subaru provided quick and courteous service, and that you found our waiting room comfortable. We appreciate your support!

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