Kaitlyn Gray
Kaitlyn Gray at Secor Subaru
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Kaitlyn Gray

Service Advisor

Secor Subaru

501 Broad Street
New London, CT 06320

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4.8
104 Reviews
4.8

104 Reviews

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104 Reviews of Kaitlyn Gray

September 26, 2024

Dealership Rating
Employee Rating

Was told needed to replace battery . Took battery to where I purchased in December and did a test and gave me results with actual numbers and battery is fine. My batttery has a 2 year r More

by Subidriver
Service Price Transparency
Workmanship
Service Time
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Recommend Dealer
Yes
Sep 27, 2024

Secor Subaru responded

Thank you for the review. I'm disappointed to hear about this experience and will make sure it gets looked into with our team. If you'd like to discuss the situation further, please feel free to contact me directly at your earliest convenience. Respectfully, Shawn Murray - Service Manager - smurray@secorauto.com

September 26, 2024

Dealership Rating
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Good communication and good service oxe for my emergency fix when I wad traveling to NH for business. More

by yuhsin8
Service Price Transparency
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Service Time
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Recommend Dealer
Yes

Other Employees Tagged: Shawn Murray

Sep 27, 2024

Secor Subaru responded

Thank you for sharing your experience! We're glad our team at Secor Subaru could assist with your emergency fix and provide great communication throughout the process. Safe journeys ahead!

September 12, 2024

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Always very accommodating . I always get my service done there. Over 5 years dealing with this dealership More

by MITZELOU
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Recommend Dealer
Yes

Other Employees Tagged: Shawn Murray

Sep 13, 2024

Secor Subaru responded

Thank you for your loyalty over the past 5 years! We're glad to hear that Secor Subaru continues to meet your service needs. We look forward to serving you in the future!

September 10, 2024

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Xxx c c c x c z z z z k y p w u More

by GDASHRIVER1
Service Price Transparency
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Recommend Dealer
Yes
Sep 11, 2024

Secor Subaru responded

Thank you for the five-star rating! We'll see you next time! - Secor Subaru

September 09, 2024

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My car was actually totaled and Kyle and the whole dealership was supportive and very effective at communicating with me and my insurance agency More

by lsamton
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Recommend Dealer
Yes

Other Employees Tagged: Kyle Pullen

Sep 10, 2024

Secor Subaru responded

We're glad to hear Kyle and the Secor Subaru team were able to support you through a tough situation. Thanks for sharing your experience!

September 07, 2024

Dealership Rating
Employee Rating

The team at Secor takes care of our car in a timely and friendly manner at a reasonable price. More

by Andymeeks
Service Price Transparency
Workmanship
Service Time
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Recommend Dealer
Yes

Other Employees Tagged: Mike Eggert

Sep 09, 2024

Secor Subaru responded

Andy, thank you for trusting the Secor Subaru team with the care of your vehicle! We appreciate your kind review and look forward to seeing you next time!

September 06, 2024

Dealership Rating
Employee Rating

OK, I really hate these type of surveys that ask for a written review statement. More

by TIGA34
Service Price Transparency
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Recommend Dealer
Yes

Other Employees Tagged: Shawn Murray

Sep 06, 2024

Secor Subaru responded

We appreciate your review and star rating. We hope to assist you again! - Secor Subaru

July 05, 2024

Dealership Rating
Employee Rating

Excellent service friendly knowledgeable staff always willing to help vehicle is always cleaned on my pickup day More

by LUNDYSEAN
Service Price Transparency
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Recommend Dealer
Yes
Jul 05, 2024

Secor Subaru responded

Thank you for the kind words! We're delighted to hear that our team at Secor Subaru provided excellent service and kept your vehicle spotless. We appreciate your support!

June 20, 2024

Dealership Rating
Employee Rating

Becky and Kaitlyn were very efficient and pleasant to work with. I feel I was well served. More

by rmfarmer48
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Shawn Murray, Rebecca Nutt

Jun 21, 2024

Secor Subaru responded

Thank you for coming to see our team! We hope to see you again! - Secor Subaru

June 16, 2024

Dealership Rating
Employee Rating

Hassle free service, quick to notify when car is ready for pick up and pricing is fair. Associate team is also friendly More

by alex_heroux
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Anastacia Rebell

Jun 17, 2024

Secor Subaru responded

Thank you for sharing your positive experience with Secor Subaru! We're glad to hear our team provided hassle-free service and fair pricing. We appreciate your support!

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