Liz Hernandez
Liz Hernandez at EchoPark Automotive Thornton
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Liz Hernandez

Guest Loyalty Specialist

EchoPark Automotive Thornton

500 E 104th Ave
Thornton, CO 80229

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4 Reviews
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4 Reviews

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4 Reviews of Liz Hernandez

December 01, 2024

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Employee Rating

Sales managers are great, attentive, and care about customer experience. They really made us feel heard and appreciated. Our sales rep however, was not the greatest. We treated him with nothing but res More

by Peter.Hernandez.2019.ph
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Miko Rodriguez, Junior Morales , Mico, Tyler, Andy, Ray

Dec 02, 2024

EchoPark Automotive Thornton responded

We appreciate you bringing this experience to our attention. If you are willing, please contact us at (720) 636 0493 so we can work towards a resolution. We want to hear from you and would like to have a better understanding about your experience.

Dec 03, 2024

EchoPark Automotive Thornton responded

Thank you for your feedback. We are happy to hear our sales managers provided great service, but we apologize for any negative experience with our sales rep. We value our customers' satisfaction and will address this issue. We appreciate your patience and are grateful for Andy and our service team for making your overall experience positive. If you would like to talk further please call us at 720 636 0493.

October 24, 2024

Dealership Rating
Employee Rating

Great section of vehicles. Wide selection of banks that have better interest rate and super helpful More

by fmatongoh
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Nov 05, 2024

EchoPark Automotive Thornton responded

Thank you for your review! We pride ourselves on providing a wide selection of vehicles and working with various banks to offer the best interest rates for our customers. We're glad to hear you had a positive experience with us!

October 22, 2024

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Employee Rating

Great buying experience. 5 star. Poor after sale service. SUV had a nail in tire and was flat the first morning I had it. Reported to EdgePark with no follow-up on $364 bill More

by Jackeagle
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Dominic Burr

Nov 05, 2024

EchoPark Automotive Thornton responded

Thank you for sharing your feedback. While we're happy to hear you had a great buying experience, we're disappointed to hear about the issue with the tire. We apologize for any inconvenience and would like to work towards a resolution with you. Please reach out to us at720-627-6386 so we can address this matter.

Nov 05, 2024

Jackeagle responded

EchoPark, I fully documented the Tire problem via TXT with photos and the repair bill from Discount Tire and several phone calls to Dominic & Liz. The last info I had had was over a month ago when Liz told me your service department would get back to me with a proposed settlement. I have heard nothing since. John Warner, jackeage@aol.com

September 26, 2024

Dealership Rating
Employee Rating

Sabastian was a very knowledgeable and respectful young man. He helped me in my new car search after mine broke down. Would highly recommend! More

by Brendan88.bolan
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Sep 27, 2024

EchoPark Automotive Thornton responded

So glad you found ‘The One’ at EchoPark. We appreciate you telling our future guests about your great experience with us! Happiness is what we do, so thank you! And if there’s anything else we can do, let us know.

Sep 30, 2024

Brendan88.bolan responded

Thank you!

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