Excellent service from beginning to end.
I live 4 hours away from the dealership and Michael was wonderful rescheduling my appointment when needed. He was polite, professional and helpful! S
I live 4 hours away from the dealership and Michael was wonderful rescheduling my appointment when needed. He was polite, professional and helpful! So nice! He should be the supervisor to teach all employees how to serve their customers with excellence.
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by Sschaeffer
Service Price Transparency
Apr 04, 2024 -
Earnhardt Lexus responded
Thank you for sharing your experience, Sschaeffer! We're thrilled to hear that Michael provided you with excellent service and went above and beyond to accommodate your needs. We'll be sure to pass along your kind words to him. We appreciate your feedback and hope to serve you again soon!
Regards,
Bull Earnhardt
Owner
bull@earnhardt.com
Michael is an excellent service advisor.
He takes the time to explain the service you need and he provides excellent customer service!
He takes the time to explain the service you need and he provides excellent customer service!
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by Lexus
Service Price Transparency
Mar 26, 2024 -
Earnhardt Lexus responded
Thank you so much for taking the time to share your feedback! We are thrilled to hear that Michael provided you with excellent service and took the time to explain everything to you. We truly appreciate your kind words and look forward to serving you again in the future!
Regards,
Bull Earnhardt
Owner
bull@earnhardt.com
Been going to Earnhardt Lexus to service my vehicles for
the past 4 years and their service is top notch. They go above and beyond and have always taken care of me, I live 40 minutes away now and still get
the past 4 years and their service is top notch. They go above and beyond and have always taken care of me, I live 40 minutes away now and still get my car serviced at Earnhardt Lexus.
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by Nk4597
Service Price Transparency
Mar 25, 2024 -
Earnhardt Lexus responded
Hi Nick, thank you for your continued loyalty over the past 4 years. We're thrilled that you have consistently received top-notch service from our team. Your satisfaction is our top priority, and we appreciate you making the drive to see us. We look forward to serving you again soon!
Regards,
Bull Earnhardt
Owner
bull@earnhardt.com
Service Service Service
No Excuses, No
pretentiousness,
I have another Scottsdale dealership that is less than 6 miles away, I drive to Earnhardt Lexus for a reason. Customer service is d
pretentiousness,
I have another Scottsdale dealership that is less than 6 miles away, I drive to Earnhardt Lexus for a reason. Customer service is derived from the overall experience. It starts from when you enter the building how you’re treated and the follow up it also matters who the dealership is associated with For outside vendors. In this case windshield replacement. They use the same vendor with the same quality for a long time. My model Lexus is not made anymore. F models are rare,
Trust is Paramount. In my eyes,
I am a loyal customer. Five stars five diamonds, no matter what I would give these guys a chance to earn your business they have mine.
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by Workingman
Service Price Transparency
Mar 15, 2024 -
Earnhardt Lexus responded
We are thrilled to hear about your exceptional experience at Earnhardt Lexus! We strive to provide top-notch customer service and are delighted to have earned your loyalty. Trust is indeed paramount, and we are grateful for your trust in us. Thank you for choosing us as your dealership of choice!
Regards,
Bull Earnhardt
Owner
bull@earnhardt.com
A used electric Fiat at a Lexus dealership?
Not their usual transaction, yet we were made to feel as if this was their most important sale of the day. From our initial internet contact with E
Not their usual transaction, yet we were made to feel as if this was their most important sale of the day. From our initial internet contact with Erica Minix, test drive with knowledgeable salesman Kay Hookana, paperwork completion with personable transaction coordinator Cleva Ault, and our final interaction with welcoming Mike Herrera in service, nothing but the highest degree of professionalism was exhibited. Having purchased many cars over the years, this really was one of the best dealership experiences we have encountered! Highly recommended!
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by mercmadjwd
Feb 19, 2024 -
Earnhardt Lexus responded
It's a team effort here and we're so happy to see our team worked hard to ensure you had the best car-buying experience possible and that you drove home happy. Welcome to the family and congrats on your new ride. Should you ever have any questions about anything, please don't hesitate to reach out. We're always here to help.
Regards,
Bull Earnhardt
Owner
bull@earnhardt.com
Customer waiting area is clean, inviting and comfortable.
Beautiful loaner cars but wish they provided shuttle service also for nearby drop off.
Beautiful loaner cars but wish they provided shuttle service also for nearby drop off.
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by Rubygal38
Service Price Transparency
Feb 09, 2024 -
Earnhardt Lexus responded
Hi Ruby, thank you for your positive review! We appreciate your feedback and will definitely consider your suggestion. We strive to create a comfortable environment for our customers and are glad to hear you enjoyed our loaner cars. Have a great day!
Regards,
Bull Earnhardt
Owner
bull@earnhardt.com
New to town and just had my Lexus service performed here.
Friendly staff and very efficient with my service appointment. Beautiful and comfortable showroom.
Friendly staff and very efficient with my service appointment. Beautiful and comfortable showroom.
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by gdcarter258
Service Price Transparency
Jan 02, 2024 -
Earnhardt Lexus responded
Hi gdcarter258, thank you for choosing us for your Lexus service! We're glad to hear that you found our staff friendly and our service efficient. We strive to provide a beautiful and comfortable showroom experience. We look forward to serving you again in the future!
Regards,
Bull Earnhardt
Owner
bull@earnhardt.com
Great service!
Thank you Michael for your help getting the repairs done on schedule and on budget.
Thank you Michael for your help getting the repairs done on schedule and on budget.
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by jwopnford
Service Price Transparency
Dec 28, 2023 -
Earnhardt Lexus responded
Thank you for your kind words! We're thrilled to hear that Michael provided you with great service and ensured your repairs were done on schedule and on budget. We appreciate your feedback and look forward to serving you again in the future!
Regards,
Bull Earnhardt
Owner
bull@earnhardt.com
They went out their way to help me out was leaving for
vacation and was leaving on Sunday morning and they had a person pick up my vehicle on Monday for service it needed. Thanks to the Earnhardt team wel
vacation and was leaving on Sunday morning and they had a person pick up my vehicle on Monday for service it needed. Thanks to the Earnhardt team well appreciated.
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by Dobsonlivestock
Service Price Transparency
Dec 11, 2023 -
Earnhardt Lexus responded
Hi Dobson, thank you for taking the time to leave us such a positive review! We're thrilled to hear that our team went above and beyond to assist you before your vacation. Your kind words are truly appreciated. We hope to serve you again in the future.
Regards,
Bull Earnhardt
Owner
bull@earnhardt.com
The Sales Team and Service Team were excellent - Angel,
Tony and Doug -
The only suggestion - not to the sales team but to the Finance Director is that when e- mails are sent to Customers - albeit form
Tony and Doug -
The only suggestion - not to the sales team but to the Finance Director is that when e- mails are sent to Customers - albeit former Toyota executives let alone traditional customers that proper writing ettiquette be followed as opposed to simply pressing a button with a pdf. Times certainly have changed and I can state emphatically that this is not the Toyota Way. If not for the sales team I would rate this a 2.5 star . By the way Jan is the epittome of what Lexus set out to do at its inception as well as Angel, Tony and Doug.
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by amdg31
Oct 24, 2023 -
Earnhardt Lexus responded
We appreciate both your business and your feedback. We're happy that overall you are satisfied with your experience and we do appreciate you sharing your concerns regarding the e-mail you received. We always want to be as professional as possible and we will be sure to address this with our team. We hope that your new Lexus is treating you well thus far and should you ever need anything, please don't hesitate to reach out. You're family now.
Regards,
Bull Earnhardt
Owner
bull.earnhardt@earnhardt.com