Terry Kitchens
Terry Kitchens at Fred Anderson Chevrolet Buick GMC Cadillac
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Terry Kitchens

Service Advisor

Fred Anderson Chevrolet Buick GMC Cadillac

14000 E Wade Hampton Blvd
Greer, SC 29651

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4.5
370 Reviews

I have been with co for 19 years thru 3 of the different mfg Honda/acura/chevorlet 40 years in the automotive field

Dealership Experience

13 yrs, 8 mos

4.5

370 Reviews

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370 Reviews of Terry Kitchens

March 27, 2023

Dealership Rating
Employee Rating

Good communication and explanation of service. Focused on my issue and resolved in timely manner. More

by george.kakaras
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Mar 30, 2023

Fred Anderson Chevrolet Buick GMC Cadillac responded

Hi George.kakaras! We're so happy the team here at Fred Anderson Cadillac was able to help you out! We sincerely thank you for the positive review and look forward to seeing you again soon!

March 26, 2023

Dealership Rating
Employee Rating

Truck was brought in at 8am for 10am appointment and picked up @ 4pm without work completed. No one called to let us know system was down and that they was unable to complete the recall work. We called More

by GOSNELLFIRE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: David Rocklein

Mar 27, 2023

Fred Anderson Chevrolet Buick GMC Cadillac responded

Good morning. It is my understanding that all of GM reprogramming went down on Friday, I do know several attempts were made to try and correct this, however it sounds like your truck is still not programmed. We certainly strive for five star service with every customer and clearly did not provide that. I know we can't help a I.T issue however I do believe we could of communicated better to you. I would like to speak with you more about this when you have a moment. My direct number is 864-879-7111 ext 1309 David Rocklein

Mar 27, 2023

Fred Anderson Chevrolet Buick GMC Cadillac responded

Good morning. It is my understanding that all of GM reprogramming went down on Friday, I do know several attempts were made to try and correct this, however it sounds like your truck is still not programmed. We certainly strive for five star service with every customer and clearly did not provide that. I know we can't help a I.T issue however I do believe we could of communicated better to you. I would like to speak with you more about this when you have a moment. My direct number is 864-879-7111 ext 1309 David Rocklein

March 25, 2023

Dealership Rating
Employee Rating

Service Advisor Adam had great communication vehicles done On time as promised Highly recommend this dealership More

by TIMOTHY_VK
Service Price Transparency
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Service Time
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Recommend Dealer
Yes

Other Employees Tagged: Zack Moran, Howard Bush

Mar 28, 2023

Fred Anderson Chevrolet Buick GMC Cadillac responded

Timothy_vk, we strive for 100% satisfaction, and it is great to see you had such a positive experience at Fred Anderson Cadillac. Thank you again for letting our team know how we did! We look forward to helping again in the future. Take care!

March 24, 2023

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Employee Rating

Great service dept with very good customer service with very nice people that greet with very big smile More

by mikel.murphy49
Service Price Transparency
Workmanship
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Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Zack Moran, Chris Gray, Howard Bush, David Rocklein, Jim Pickett, Easton Howard, Keith Payne , Cynthia Bailey, Clayton Suggs, James and Jerel Mosley

Mar 28, 2023

Fred Anderson Chevrolet Buick GMC Cadillac responded

Mikel.murphy49, we are so happy to read such a great review about Fred Anderson Cadillac! Until the next time we meet, take care!

March 23, 2023

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Employee Rating

Enjoy talking my car's there they treat you with respect get excellent excellent work and do excellent work and I love taking my car then try to treat you right you know all Mr Jones he's good also he speak More

by jj338946
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Mar 26, 2023

Fred Anderson Chevrolet Buick GMC Cadillac responded

Hi Jj338946! We're so happy the team here at Fred Anderson Cadillac was able to help you out! Until the next time we meet, take care!

March 23, 2023

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Employee Rating

I bought a buick encore gx and since I bought it the time spent in the workshop is more than on the street driving it More

by Juan Alcantara
Service Price Transparency
Workmanship
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Service Communication
Recommend Dealer
No
Mar 23, 2023

Fred Anderson Chevrolet Buick GMC Cadillac responded

Thank you for the recent feedback Mr. Alcantara. I am sorry to hear that your suv had to come back to the shop. It is my understanding that Clay is your service advisor and he put you in one of our cars to drive while we try to get the concern taken care of for you. Please reach out to me if I can help with anything. I do not believe we have ever spoke, but my direct number is 864-879-7111 ext 1301 Zack Moran

March 18, 2023

Dealership Rating
Employee Rating

The service department has always done an amazing job when working on my Tahoe. I get my oil changed there regularly. They have performed minor as well as major work on my vehicle through the years. The More

by HANNEMANN1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Chris Gray, Howard Bush, Easton Howard , Cynthia Bailey

Mar 22, 2023

Fred Anderson Chevrolet Buick GMC Cadillac responded

Hannemann1, your wonderful feedback and rating of Fred Anderson Cadillac mean a lot to us. We hope you have a great day!

March 15, 2023

Dealership Rating
Employee Rating

First time I’ve been there since the buy out so it’s to soon to have an opinion More

by DOUGLIGON
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Mar 19, 2023

Fred Anderson Chevrolet Buick GMC Cadillac responded

Dougligon, we are so happy to read such a great review about Fred Anderson Cadillac! We sincerely thank you for the positive review and look forward to seeing you again soon!

March 12, 2023

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Employee Rating

Unlike the previous owner (Bradshaw) the service department wouldn't price match coupons from competitors. More

by wayne33
Service Price Transparency
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Service Communication
Recommend Dealer
Yes
Mar 15, 2023

Fred Anderson Chevrolet Buick GMC Cadillac responded

wayne33, we are sorry to hear your experience with us did not match your expectations. If you have any further questions or concerns, please do not hesitate to reach out to Zack Moran at (864) 743-0913. Thank you.

March 12, 2023

Dealership Rating
Employee Rating

Took my 2022 Canyon Denali in for its’ first service. Service staff were prompt, courteous and professional. Service was done quickly and as scheduled. Thank you! More

by khatch415
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Howard Bush

Mar 15, 2023

Fred Anderson Chevrolet Buick GMC Cadillac responded

Hi Khatch415, thank you so much for your positive comments about Fred Anderson Cadillac! We do hope we can be of assistance in the future. Take care!

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