Terry Wicklow
Terry Wicklow at Luther Family Ford
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Terry Wicklow

Ford Master Certified Sales Consultant

Luther Family Ford

3302 36th St S
Fargo, ND 58104

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5.0
160 Reviews

Dealership Experience

17 yrs, 5 mos

Industry Experience

20 yrs, 5 mos

5.0

160 Reviews

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160 Reviews of Terry Wicklow

December 06, 2023

Dealership Rating
Employee Rating

It was a great experience. Everyone was friendly and helpful. I would recommend this dealership to anyone. More

by mhornstein
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Brad Gianakos

November 26, 2023

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Employee Rating

Very easy to work with when buying or leasing a vehicle. The sales people are knowledgeable. More

by TROYANDSHELLY
Recommend Dealer
Yes

Other Employees Tagged: Terry Wicklow

Nov 26, 2023

TROYANDSHELLY responded

Very happy with our purchase!!!

November 15, 2023

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Employee Rating

Done on time and work completed as promised. Very happy with the service department at LFF! More

by djshea0
Service Price Transparency
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Recommend Dealer
Yes

October 29, 2023

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Been happy with service at Luther since 2013. Until this week. Longest i have ever waited was 90 minutes. On Friday it was 6 hours. The man who checked me in was condescending and dismissive of e More

by BUCKOSU
Service Price Transparency
Workmanship
Service Time
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Recommend Dealer
No
Oct 29, 2023

Luther Family Ford responded

I would like to apologize for the long lines and wait times last Friday. A few factors contributed to that situation. Prior to opening a line had formed that extended most of the way down the driveway. To add to the situation we ended up unexpectedly short staffed. This made an already difficult and stressful situation worse for both the guests and staff alike. Despite pulling technicians from the main shop to assist, and working through the lunch break, we could not get ahead of the line. What we can control however is our attitude and how we treat our guests. I apologize if you were treated rudely, that is not how I went my guests to be treated. Luki (Quick Lane manager) prides himself on how his guests are treated. We will reach out privately once we look into this situation further.

Oct 29, 2023

BUCKOSU responded

Thank you for responding. I am guessing that my next experience will be positive.

October 27, 2023

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Employee Rating

Service Manager Steve Fischer has been great to work with. He keeps me informed on the process and provides timely service. More

by wittes
Service Price Transparency
Workmanship
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Recommend Dealer
Yes

Other Employees Tagged: Steve Fisher

October 21, 2023

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It was a great experience working with Terry again. The fiance people took use though everything we needed to know More

by tireguy
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

October 06, 2023

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I arrived early and my oil was changed quickly, very professional and courteous staff. Highly recommend. More

by Herrud
Service Price Transparency
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Service Time
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Recommend Dealer
Yes

Other Employees Tagged: Ryan Kotschevar , Travis Dickinson

October 05, 2023

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Employee Rating

Terry Wicklow was my salesman and has been a fantastic support in dealing with a few issues in my brand new Maverick. I can say with certainty that if Terry was not how he was I would have likely retuned More

by COLINHELFENSTEIN
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Recommend Dealer
Yes

September 26, 2023

Dealership Rating
Employee Rating

Great dealership to do business with. Nathan, the service manager made sure that everything was done to our satisfaction before and after the purchase of the vehicle. Les in parts is fant More

by pueppketrkg
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Ben Meyer, Jon Bechtold, Nathan Raymond , Les in the parts department.

September 26, 2023

Dealership Rating
Employee Rating

Working with the people of this dealership was awesome everyone took the time to explain everything to us it was Avery good experience More

by tireguy
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
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