Thomas McAfee

I came into the dealership with my parents a week ago looking at a 2015 Hyundai Elantra that was just brought onto the lot that day on March 27, 2024. We were the first people to see the car because of i looking at a 2015 Hyundai Elantra that was just brought onto the lot that day on March 27, 2024. We were the first people to see the car because of it just coming onto the lot but, the car was not up to par. For example, the car had not been cleaned, the brake pads were slightly off, and the car had not been put into the system. Although, we were told we could come in and look at when it was cleaned. There was never a deposit offer made to us because the car was not ready. We expressed great interest in the car and kept contact with the GM( general manager) and the employee who showed my family the car. On this day April 6, 2024, we came into the dealership as the employee said we could to look at the car. As I mentioned previously, the GM continued communication about seeing the vehicle. As we arrived at the dealership around noon we were extremely excited and were given the keys right away to re-check the car. Little did we know, a hour before we arrived they had already shown and sold the car to another gentleman but still kept our hopes high of purchasing the vehicle. As we were on our test drive being 100% sure of purchasing the car, the employee texted my father directly saying, “We need the car back, it’s already been purchased”. As we arrive upon the dealership the employees were clueless and had little care for the situation at hand. They acted oblivious to our prior meetings and did not discuss any solutions to our issue. What really was the tip of the barrel was when my father asked to speak to the manager and as they spoke he gave my father zero respect: he ripped the keys out of his hands, turned his head, gave no eye contact, and at one point my father was speaking through the car window to the manager. I was extremely enraged as my father belittled himself just to have a conversation. As my father is a black, 6ft man it just continued to show the racism of society to have a white male not even have the courage to look my father in the face. He questioned them “Was my money no good as theirs? As we have been continuously communicating and I’ve expressed interest to this car first”. It’s disappointing to think that society is past this but it is brought up in our everyday lives. They had several managers brought up and all had no intention of fixing the car issue of what we had rightfully seen first. The managers had no awareness of what their employees were doing and how business was being done. In the end all we could do was walk away infuriated by the situation. Ultimately, that is why I’m writing this review to publicly show the wrongful service that was given to my family and to give a realistic view to the dealership of how the situation was interrupted to us. More

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I had to get a new vehicle after vehicle being totaled. I walked in and immediately I received Excellent Customer Service! I worked with Thomas and he was great! Quick response and made sure all of my need I walked in and immediately I received Excellent Customer Service! I worked with Thomas and he was great! Quick response and made sure all of my needs were met for a new vehicle. More

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