Vinh Le

eCarOne responded

Thank you for sharing your feedback, Michael, and congratulations on your Volvo purchase from eCarOne! We truly appreciate your honesty and regret that aspects of your experience didn’t meet expectations. While we’re glad to hear that Vinh was responsive, we’re sorry for the challenges you faced regarding the roof racks and locking lug bolts. Your input about pricing transparency and communication is invaluable, and we will work to improve in these areas. If there’s anything further we can do to assist, please don’t hesitate to reach out. We hope you enjoy your new Volvo and give eCarOne the opportunity to provide a smoother experience in the future.

eCarOne responded

Thank you for sharing your feedback. We’re sorry to hear about your dissatisfaction and would like to clarify a few points to ensure transparency. The tire protection warranty is not automatically included with the purchase of a vehicle; it’s an optional coverage that clients may choose to add, which you did. Regarding the appearance protection warranty, we pride ourselves on offering a program that provides excellent coverage for legitimate claims. We have not received any communication from you regarding a denied claim, so we’d like to understand more about your situation and assist in addressing it. Please feel free to reach out to us directly so we can review the details of your concerns and work toward a resolution. Your satisfaction is important to us, and we appreciate the opportunity to assist further.

eCarOne responded

Thank you, Andrew, for sharing your experience! We're thrilled to hear that Vinh made your out-of-state purchase easy and stress-free. Providing great service and value is what we strive for at eCarOne, and we're so glad you're enjoying your Audi. If you need anything in the future, don’t hesitate to reach out. Congratulations on your new car, and thank you for choosing eCarOne! 🚗✨

eCarOne responded

Thank you for your wonderful review, Levi! We’re so glad to hear that Ahmad (Adam) and Vinh made your car-buying experience smooth, stress-free, and enjoyable. At eCarOne, we believe in providing a transparent and pressure-free experience, and it’s great to know that they went above and beyond to ensure you were comfortable with your purchase. We truly appreciate your recommendation, and we look forward to serving you again in the future. Enjoy your new car!

eCarOne responded

Thank you for taking the time to share your feedback. We truly value all input, as it helps us continue to improve our service. We are sorry to hear that your recent visit didn’t meet your expectations. Our goal is to provide a positive and seamless experience for everyone who visits us, and it’s disappointing to know that we fell short of this during your visit. Regarding the interaction you mentioned, I would like to clarify that the individual you referred to in your review was not involved in your visit. During your time with us, you had requested to test-drive seven different vehicles, which understandably created a high demand for our inventory team to pull these cars. In addition, some of the vehicles you were interested in were also being requested by other customers at the same time. To better assist both you and those waiting, a manager approached to see if we could help narrow down your selection to ensure we could accommodate everyone efficiently. We deeply regret if this conversation came across as disrespectful in any way, as that was certainly not our intention. Our team always strives to balance the needs of all customers and make the experience as smooth as possible. Your previous positive experience and recommendation of eCarOne mean a great deal to us, and we sincerely hope to regain your confidence. Please feel free to reach out if you would like to discuss this further or if there’s anything we can do to address your concerns.

eCarOne responded

Thank you for your kind words! We’re thrilled to hear that Vinh provided great service with patience and knowledge during your Lexus purchase. It’s also fantastic to know that Ash took the time to come in on his day off to ensure you and your daughter understood all the warranty details. Your satisfaction is our top priority, and we appreciate your feedback. If you have any further questions or need assistance in the future, please don’t hesitate to reach out. Enjoy your new Lexus!

eCarOne responded

Thank you for your review. So happy to hear Vinh and the team took great care of you. Congrats on your new Volvo. We hope to see you again in the future!

eCarOne responded

Thank you for your review. So happy to hear Vinh and the team took great care of you. Congrats on your new BMW. We hope to see you again in the future!