Zack Moran

I had originally reached out to the dealership about a service issue I had on October 29. I had requested to speak with the service manager but was told they weren’t available so I left a message for the service issue I had on October 29. I had requested to speak with the service manager but was told they weren’t available so I left a message for them to call me back. After not hearing back I called again to speak to the service manager and was again told they weren’t available so I left another message to have them call me back. Over a week went by and I never received a call back. At that point I went to their website and requested to be contacted and was contacted shortly after by someone from their sales department even though in my request I mentioned I had a service issue. It has been over another week and I still have not heard from their service department. After leaving a review about the poor service I had received. Someone from Fred Anderson Chevrolet responded to my review asking me to reach out to the Service Manager Zack Moran who was the employee who had not returned any of my calls previously so why would he start now. In my opinion neither Fred Anderson Chevrolet or Zack Moran care about customers or customer experience. It your vehicle requires service I would recommend taking it any where but Fred Anderson Chevrolet. More

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Great experience ! !! Howard Bush, Zach Moran, and Bryan in parts all did above and beyond tha call of duty!!! !! Howard Bush, Zach Moran, and Bryan in parts all did above and beyond tha call of duty!!! More

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I was lied to about my truck, it sat for 2 and a half months without getting fixed. They blamed it on the UAW strike. The parts they say was missing, I found them myself from another dealer. I purchased months without getting fixed. They blamed it on the UAW strike. The parts they say was missing, I found them myself from another dealer. I purchased the parts and they still wouldn't give me a exact date, of when my truck will be fixed. They were overcharging me for parts that was paid for thru my warranty company. Waste of time and money without my truck getting FIXED More

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I recently had a serious issue with my 2021 Traverse. I took it to Fred Anderson Chevrolet service department. Although it was the week of Easter and they were very busy ZACK the service manager listened I took it to Fred Anderson Chevrolet service department. Although it was the week of Easter and they were very busy ZACK the service manager listened to my problem and was able to help me. I can't say enough about the people that work there, from sales to service. They are GREAT! If you want a new or used vehicle or service, I recommend FRED ANDERSON CHEVROLET. More

by ALSUEMNICK Verified Customer Verified Customer

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Service Advisor Adam had great communication vehicles done On time as promised Highly recommend this dealership done On time as promised Highly recommend this dealership More

by TIMOTHY_VK Verified Customer Verified Customer

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Great service dept with very good customer service with very nice people that greet with very big smile very nice people that greet with very big smile More

by mikel.murphy49 Verified Customer Verified Customer

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Always willing to go the extra mile to ensure a fast, efficient hassle free service. efficient hassle free service. More

by steven_doughty Verified Customer Verified Customer

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I bought a buick encore gx and since I bought it the time spent in the workshop is more than on the street driving it spent in the workshop is more than on the street driving it More

by Juan Alcantara Verified Customer Verified Customer

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Customer service could have been a lot better, unable to perform all required services and no other options were given perform all required services and no other options were given More

by JRODRIQUEZW Verified Customer Verified Customer

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All work was completed correctly, & on time. Great service dept, stayed informed from start to finish Great service dept, stayed informed from start to finish More

by terryscruggs Verified Customer Verified Customer

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