Zack Nixon
Zack Nixon at Sam Pack's Five Star Ford Lewisville
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Zack Nixon

Service Advisor

Sam Pack's Five Star Ford Lewisville

1144 N Stemmons Fwy
Lewisville, TX 75067

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5.0
316 Reviews
5.0

316 Reviews

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316 Reviews of Zack Nixon

December 13, 2024

Dealership Rating
Employee Rating

This is the 3rd care I have bought from this dealership and I am walking out with exactly what I want. Iliana Davila paid attention to my needs and my wants and came through! I am excited about my new Bron More

by Kpervine
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Iliana Davila

Dec 14, 2024

Sam Pack's Five Star Ford Lewisville responded

Thank you, Kpervine, for endorsing Iliana and Zack's efforts to help with your vehicle needs at Five Star Ford Lewisville. We want to make certain you are completely knowledgeable about your new Bronco. Stop by or call 972-221-2900. Let us know if you need technical or maintenance advice. Congratulations! Best regards, Andrea Ballard, General Manager

September 22, 2024

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Employee Rating

Lewisville Ford was the ONLY FORD DEALER IN THE AREA that would agree to do more than an oil change on a Saturday, and what a PHENOMENAL job they did. Our F150 TURNED OFF on I35 Friday at 4:32pm. Got it to Z More

by BrokePowerboost
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Sep 23, 2024

Sam Pack's Five Star Ford Lewisville responded

Thank you, BrokePowerboost, for the great endorsement of Five Star Ford Lewisville. We were happy to diagnose the issues with your truck. If you need additional advice, give Zack and our techs a call at 972-221-2900. We hope you count on our service team again. Best regards, Andrea Ballard, General Manager

May 03, 2024

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I already have! Excellent service! Zack is my all time favorite service rider. 1-10, a perfect 10 More

by Clint
Service Price Transparency
Workmanship
Service Time
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Recommend Dealer
Yes

Other Employees Tagged: Tom Martin

May 04, 2024

Sam Pack's Five Star Ford Lewisville responded

Thank you, Clint, for the high marks for Zack and Five Star Ford Lewisville. Your driving experience is important and we welcome all of your technical or care questions at 972-221-2900. Safe travels! Take care, Andrea Ballard, General Manager

April 30, 2024

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Employee Rating

My 2013 Ford Taurus was taken to Five Star Ford, Lewisvilledue to the water pump going out. Zach in the service department was the gentleman that I was in communication with while my Ford was being More

by amyroznosky
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Zach Nixon

Apr 30, 2024

Sam Pack's Five Star Ford Lewisville responded

Amy, This endorsement of Zack and the Five Star Ford Lewisville service center is appreciated. When you have concerns with your Taurus, don't hesitate to call 972-221-2900. Our team will be ready to address your questions. Thank you for your business and feedback. Sincerely, Andrea Ballard, General Manager

April 26, 2024

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Employee Rating

Great customer service from Zack Nixon and he kept me informed of all the work that need it to be done on my truck. And everyone Wes super friendly when I arrived. More

by Moragajr1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Apr 27, 2024

Sam Pack's Five Star Ford Lewisville responded

Moragajr1, Your endorsement of Zack and Five Star Ford Lewisville is greatly appreciate. Any time you need advice regarding your truck, call 972-221-2900. We look forward to keeping you safely on the roads. Thank you, Andrea Ballard, General Manager

April 25, 2024

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Employee Rating

Great customer service and service done on my vehicle. Zach was very helpful and kept me updated on the status on my vehicle More

by Danielle
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Apr 26, 2024

Sam Pack's Five Star Ford Lewisville responded

Thank you, Danielle, for taking the time to endorse Zack and the Five Star Ford Lewisville service team. Keeping you knowledgeable about your Ford is important. Between visits, call 972-221-2900 if you have questions. Thanks again, Andrea Ballard, General Manager

April 11, 2024

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Easy scheduling and great communication they gave me a ride home and back and friendly. More

by Walmar8
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Apr 12, 2024

Sam Pack's Five Star Ford Lewisville responded

Walmar8, It's great to hear that scheduling service was easy and that you had a positive experience at Five Star Ford Lewisville. Excellent customer service is always our goal. We are committed to efficient services, so we hope to hear from you again at 972-221-2900. Thank you for taking the time to share. Best regards, Andrea Ballard, General Manager

April 10, 2024

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Employee Rating

They are always working to get the best solution and get you out the door as quickly as possible. More

by iguanas_puckish_0z
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Ron Romano, Catherine Estades, Julie Tucker, James Ingalls Sr , Susana Mosqueda, Susana Perez, Shane Rogers, Paul Schroeder, Paul Sears

Apr 11, 2024

Sam Pack's Five Star Ford Lewisville responded

Iguanas_puckish_0z, We truly appreciate your business at Five Star Ford Lewisville and for rating your experience. When you have future vehicle care needs, we hope we are your first call to 972-221-2900. We are here to offer our advice and expertise. Sincerely, Andrea Ballard, General Manager

April 10, 2024

Dealership Rating
Employee Rating

What I like best about Five Star Ford Lewisville is the caring Christian atmosphere It was very refreshing please do not ever tell your employees that they cannot pray for people! They helped me out when I More

by pkgeap35
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Apr 11, 2024

Sam Pack's Five Star Ford Lewisville responded

Pkgeap35, Thank you for sharing your positive experience at Five Star Ford Lewisville! We're thrilled to hear that our team made your car buying experience enjoyable and hassle-free. If you ever need anything else, don't hesitate to reach out to 972-221-2900. Enjoy your new car! Best regards, Andrea Ballard, General Manager

April 01, 2024

Dealership Rating
Employee Rating

Thank you for a great transaction. Moe did a great job showing me eveything on delivery More

by Christopher.a.spivey
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Moe Albasha , Kelly Blackwell, Moses Medina

Apr 01, 2024

Sam Pack's Five Star Ford Lewisville responded

Christopher, On behalf of everyone here at Five Star Ford Lewisville, I wanted to take a moment to express our gratitude for choosing us for your recent automotive needs. Congratulations on your new Ford and please stay in touch with Mo at 972-221-2900. We value your business and look forward to serving you again in the future. Thank you, Kelly Blackwell, General Manager

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