AutoNation Toyota Las Vegas

Do not do business with AutoNation Toyota Las Vegas. They wanted to charge me over $3600 to have a button replaced, fix my screen, and fix my glove box latch. Felicia at the service center gave me a quo They wanted to charge me over $3600 to have a button replaced, fix my screen, and fix my glove box latch. Felicia at the service center gave me a quote of $305 to fix my glovebox, which seemed fair and reasonable. I have the quote in writing via text message. I had an appointment at 7am but did not receive any information about costs and potential repairs till 2pm. After I agreed to move forward with fixing my glove box and declining the other outrageous quotes to have cosmetic repairs done, I was told by Felicia that she ‘misquoted’ me and that the glove box repair went from $305 to $1026. After I told the representative Felicia that I would not be moving forward but that I’d still pay $43 for a tire cap replacement she told me I’d have to pay almost $200 just for having someone look at my car. It is now 3:30pm and was told I can come pick up my car. Nothing was done and the part I was paying $43 for magically was no longer available. This place is trying to scam you and I do not trust the integrity of the staff. I looked at new cars last week and spoke with someone about potentially buying my car at AutoNation Toyota Las Vegas but after another bad experience at that location I will never do business at AutoNation Toyota Las Vegas and encourage you to do the same. Responding to the Owner that commented on my review asking that I reach out. I did ask Felicia to speak with the manager. She told me she’d let them know. I was then blown off by both Felicia and the manager and then sent a text in all caps that I could pick up my car. Worst customer service experience. The manager had my number and knew I had an issue and that I wanted to speak with them. That was all the proof I needed and again, I will never do business at this location and will encourage everyone I know to do the same. More

Very sociable, in time delivery, and good advise from the dealer and the financial officer dealer and the financial officer More

James was a great person to work with, he made buying out my lease so simple and quick. Will definitely refer family and friends who are in search for a vehicle his way! my lease so simple and quick. Will definitely refer family and friends who are in search for a vehicle his way! More

I like the way they treated me and the deal that we made was something the we were looking for. was something the we were looking for. More

Very bad with time management and updates. Had to return a second day to complete a service that wasn’t completed one the 1st day. Had to return a second day to complete a service that wasn’t completed one the 1st day. More