BMW of Ocala

Amazing experience at the dealership. Malcolm, Frank and John are great. Timely responses and good customer service. Malcolm, Frank and John are great. Timely responses and good customer service. More

Easy to do business with! The best car buying experience I’ve ever had! The service department is second to none also. James is a great salesperson and makes the whole proc The best car buying experience I’ve ever had! The service department is second to none also. James is a great salesperson and makes the whole process very pleasant. More

James was wonderful, professional, and a great ambassador for the dealership. The finance department, however, was awful and really marred a good experience. Had to wait almost an hour to sign paperwor for the dealership. The finance department, however, was awful and really marred a good experience. Had to wait almost an hour to sign paperwork. Finance rep was totally oblivious to customers waiting and couldn't have cared less. Result was that I missed and important meeting that evening in Fernandina. Entire time to pick up a used car (which had been paid for in advance with a wire transfer) took nearly two hours. James, the sales rep, was clearly troubled and embarrassed, but there was nothing he could do. He tried heroically to cover for the finance folks. More

The knowledgeable and positive approach that was employed by Malcolm, Jim, and the staff was the primary reason we bought the car. Thank you! Mark Wilson and Martha Richardson by Malcolm, Jim, and the staff was the primary reason we bought the car. Thank you! Mark Wilson and Martha Richardson More

Malcolm met us at the door with a smile, was friendly, knowledgeable and never overbearing. The whole team was very professional and helpful. I felt like a VIP. I will travel to Ocala to make future purch knowledgeable and never overbearing. The whole team was very professional and helpful. I felt like a VIP. I will travel to Ocala to make future purchases. Thanks Malcolm and Ocala BMW/Porsche! More

Cesar Estrada was one of the best salesman I’ve ever encountered in my many years…super helpful, polite, professional, easygoing not pushy, did I say polite?! Cesar went above and beyond helping me cho encountered in my many years…super helpful, polite, professional, easygoing not pushy, did I say polite?! Cesar went above and beyond helping me choose the right vehicle. I would highly recommend Cesar! More

Malcom was great it was a pleasure to do business with him,his boss should make sure he is rewarded for his professionalism and pleasant manner him,his boss should make sure he is rewarded for his professionalism and pleasant manner More

James was absolutely amazing. He was helpful and went above and beyond to make sure that our family was satisfied with our purchase. He and the entire team are so knowledgeable an He was helpful and went above and beyond to make sure that our family was satisfied with our purchase. He and the entire team are so knowledgeable and accommodating. We will definitely make see this team again. More

Robert Czaplicki is top notch, professional, quick & thorough ... as usual!! I recently completed a 6-month scheduled follow-up visit for an AutoButler Treatment, and during that visit not only was the thorough ... as usual!! I recently completed a 6-month scheduled follow-up visit for an AutoButler Treatment, and during that visit not only was the treatment performed & product applied, but Robert also quickly got me scheduled for a same-day 12 point inspection and was able to scout up a "Dealer Loaner for me, even though there was a scheduling snafu & when I showed up, they indicated my appointment was for that day, but following month! None-the-less Robert checked, went the extra mile & got it all done. I did receive a well detailed, complete text with video history of the inspection & all results. My X4 was ready to go that same day, and I was notified of the Ready-for-Pick-up status of my car. The loaner provided was an immaculate 2024 BMW 3 Series with a full tank of gas. Robert is the Best & I will always ask for him by name. The Dealership & Service Department under Rob Cole are Great ... and the Dealership facility & amenities are superb!! MRogers . More

Jesse was great ! he was very knowledgeable and was a great help through the entire process ! highly recommend ! he was very knowledgeable and was a great help through the entire process ! highly recommend ! More