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BMW of Westlake
Westlake, OH
3,911 Reviews
At BMW of Westlake we’re dedicated to exceeding our customer’s expectations and guaranteeing satisfaction. Whether you’re looking for a new vehicle or a certified pre-owned vehicle, you can trust BMW of Westlake to put you into your Ultimate Driving Machine. We take great pride to serve our local community as well as all out of state clients. We encourage 3rd party inspections of our vehicles. We can also assist with out of state title work, provide airport valet service and arrange hotel accommodation. We will strive to deliver the ultimate buying experience.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 6:00 PM
Tuesday 9:00 AM - 6:00 PM
Wednesday 9:00 AM - 6:00 PM
Thursday 9:00 AM - 6:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Service
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
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Showing 3,911 reviews
May 31, 2024
As always the BMW staff is very professional and helpful. They explain what they will be doing, and give a time line. Very pleasant experience. They explain what they will be doing, and give a time line. Very pleasant experience. More
by giatros
Helpful May 30, 2024
Outstanding . customer service. Explained what the issues were for repairs and kept me informed. Had a comparable loaner to use while repairs were being made. customer service. Explained what the issues were for repairs and kept me informed. Had a comparable loaner to use while repairs were being made. More
by NAVESOR1
Verified CustomerEmployees Worked With
May 28, 2024
My wife and I had been looking for a car for over a year and everywhere we went, the cars weren't on the lot or as advertised. We found 2 cars on the website of BMW of Westlake and both were as advertised and everywhere we went, the cars weren't on the lot or as advertised. We found 2 cars on the website of BMW of Westlake and both were as advertised and available to test drive. Our salesman Ken Delk was honest, polite and extremely helpful. Our experience was quick and enjoyable. Thanks for a great experience, we will be back. More
by svargo
May 23, 2024
Andrew from service is great. I had a very nice experience at Ganley for last 15 years I had a very nice experience at Ganley for last 15 years More
by Mihaileanue
Employees Worked With
May 22, 2024
Service requirements are communicated without asking and are completed quickly. The Sales team are good at what they do. are completed quickly. The Sales team are good at what they do. More
by CJVAZAC
May 21, 2024
We have all 3 of our BMW's serviced at this dealership and have never had any issues with them. John Cordell is always excellent to work with. All of the staff we have work with has been very profession and have never had any issues with them. John Cordell is always excellent to work with. All of the staff we have work with has been very professional and courteous. My only suggestion is to have more loaner cars. They are only available if you can schedule your appointment weeks ahead. More
by GRAFTONGARDENS
May 21, 2024
The staff was professional and friendly. Matt was top tier. The dealership was clean. The service was done in an efficient and timely manner. I will be back. Matt was top tier. The dealership was clean. The service was done in an efficient and timely manner. I will be back. More
by Dynamic Debbie Barnes
Employees Worked With
May 20, 2024
The Westlake BMW service team is courteous, helpful and efficient. They did a great job with my front windshield replacement. I was not aware that a windshield could be replaced by non OEM window. Thanks f efficient. They did a great job with my front windshield replacement. I was not aware that a windshield could be replaced by non OEM window. Thanks for the educational tip. More
by DAVID.BOGART
May 20, 2024
Wonderful experience! and Cory was the best to work with, very courteous and professional. Highly recommend this dealership! Staci and Cory was the best to work with, very courteous and professional. Highly recommend this dealership! Staci More
by staci103172
Employees Worked With
