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Bill Walsh Toyota
Ottawa, IL
105 Reviews
Discover premier service at Bill Walsh Toyota, proud recipient of the Apex Top Volume Dealer Award. Explore our extensive selection of new and used cars. Exclusive deals await. We are dedicated to your satisfaction.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 8:30 AM - 7:00 PM
Tuesday 8:30 AM - 7:00 PM
Wednesday 8:30 AM - 7:00 PM
Thursday 8:30 AM - 7:00 PM
Friday 8:30 AM - 7:00 PM
Saturday 8:30 PM - 5:00 PM
Sunday Closed
Service
Monday 8:00 AM - 5:00 PM
Tuesday 8:00 AM - 5:00 PM
Wednesday 8:00 AM - 5:00 PM
Thursday 8:00 AM - 5:00 PM
Friday 8:00 AM - 5:00 PM
Saturday 8:00 AM - 12:00 PM
Sunday Closed
Parts
Monday 8:00 AM - 5:00 PM
Tuesday 8:00 AM - 5:00 PM
Wednesday 8:00 AM - 5:00 PM
Thursday 8:00 AM - 5:00 PM
Friday 8:00 AM - 5:00 PM
Saturday 8:00 AM - 12:00 PM
Sunday Closed
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Showing 105 reviews
June 01, 2024
Was pleasantly surprised to find no games, easy and prompt communication, and a pleasant sales staff. prompt communication, and a pleasant sales staff. More
by hahn.jared
Helpful May 27, 2024
They are very genuine people and do a good job. We bought a grand highlander hybrid max platinum from them. They do clean business and do not play games with buyers. I am saying this after talking We bought a grand highlander hybrid max platinum from them. They do clean business and do not play games with buyers. I am saying this after talking to a lot of dealerships in search of this vehicle. We have to thank Curtis who quickly got us in touch with Mike. And the whole process was smooth after that. On the day of purchase, everything was perfect. Kimberly is so friendly and knowledgeable. She patiently explained everything about the car and spent a good deal of time with us after we finished our paperwork. She made sure that we were comfortable with the car. She answered all our questions. Over all it was a great experience. We will not hesitate to buy again from them and would recommend them to anyone we know looking for a car. More
by Adwaita S
May 25, 2024
I've purchased multiple vehicles from Bill Walsh Toyota and it is always a great experience. Everyone that works there is a solid person. They stand by their vehicles and are always fair. I enjoy working w and it is always a great experience. Everyone that works there is a solid person. They stand by their vehicles and are always fair. I enjoy working with Dave the manager, Amanda in finance and Jake in sales and am certainly a customer for life. Highly recommended. More
by Kevin R
Employees Worked With
April 22, 2024
Literally the worst dealership I've ever encountered. They are either the most dishonest or the most incompetent service department anywhere. I brought my brand new Toyota vehicle in for warranty repai They are either the most dishonest or the most incompetent service department anywhere. I brought my brand new Toyota vehicle in for warranty repair (around 3k) miles for some very obvious issues I was able to demonstrate. After waiting in the waiting area for more than 3 and a half hours they did absolutely nothing, said they couldn't replicate any of my complaints (that I had already shown them) and told me the issues weren't covered under warranty but they'd be happy to fix them for me out of pocket.. you know, the issues they couldn't replicate. When I complained they told me I should have taken my vehicle to where I purchased it instead of them. I contacted Toyota corporate who contacted the dealer so their service manager could contact me to address my concerns. Surprise surprise, he never contacted me. By the way, their service manager was contacted by Toyota on several occasions to contact me. He never did. So I took it to the dealer where I purchased it (I bet you can't guess why I didn't buy from Bill Walsh Toyota) and they immediately recognized the problem, ordered the parts, and fixed it under warranty. Toyota corporate later contacted me to apologize and admit that all of the issues I had should have been handled and covered under warranty by Bill Walsh. If Bill Walsh was the only option to purchase and service a Toyota, I'd never ever purchase a Toyota again. And since Bill Walsh practically has a monopoly for new and used cars in Ottawa, IL I'll be sure to spread the word and shop for cars in a different city. More
by NOT a Bill Walsh Customer Anymore
March 24, 2024
Very professional, friendly, and energetic staff. Helped me buying my first car from a dealership and made the experience very good. Helped me buying my first car from a dealership and made the experience very good. More
by philip.flies.with.eagles.12.pr
Employees Worked With
March 15, 2024
Jake was so easy to work with! He was knowledgeable, kind and completely respectful of our time. We didn't really have any intention of buying that day, but felt very confident in He was knowledgeable, kind and completely respectful of our time. We didn't really have any intention of buying that day, but felt very confident in our decision after speaking with Jake about the vehicle we chose. Will definitely refer people to Jake every chance I get. More
by myasoph11
March 13, 2024
Amazing dealership with amazing employees that helped me every step of the way great place every step of the way great place More
by parralesjorge17
March 11, 2024
Very charismatic , respectful, helpful, and very transparent , treated me with upmost respect and found my dream car! transparent , treated me with upmost respect and found my dream car! More
by Picattochloe
Employees Worked With
March 09, 2024
Bill wash Toyota is a great dealership with excellent customer service! Amanda helped me find the perfect SUV, Thank you! customer service! Amanda helped me find the perfect SUV, Thank you! More
by skyrider_876
March 08, 2024
Stu is the man. First he helped my mom find her new SUV and she was very pleased with Stu's kindness and explanation of everything. Then a few months later I need First he helped my mom find her new SUV and she was very pleased with Stu's kindness and explanation of everything. Then a few months later I needed a new ride as well. After telling him what i was looking for, test drove a few, and then SOLD! Process was as easy as that. Highly recommend Stu and this dealer. More
by Stickers14
Employees Worked With
