Faulkner Hyundai

Had appt for oil change at 215 and it took 2 hrs to complete it complete it More

They lie. They don’t answer questions. They don’t care about loyal customers and repeat customers. They are all about the sale no service or customer service. They don’t answer questions. They don’t care about loyal customers and repeat customers. They are all about the sale no service or customer service. I will never buy from them again nor will my family. They upsell a worthless warranty and apparently don’t do the service they say they do. Didn’t get a free car wash for years even thought that is one of their big perks. At my last appt tires were to be rotated and balanced. Now less than 3000 miles later one tire failed inspection except they were fine last time. The car is 2 years old. One reports says it is one tire then another place said another tire. They did “service” last time that costs hundreds of dollars. Told it was needed and would help gas mileage. Mileage has been worse ever since More

The dealership tried to rip me off. They tried to tell me it would cost $727.38 to replace my ignition lock. I got it done for $110.19 at another shop. The part was only $72.99 for t They tried to tell me it would cost $727.38 to replace my ignition lock. I got it done for $110.19 at another shop. The part was only $72.99 for the kit, which also changed the doors and window locks. I saved $617.19. I am on fixed income and can't afford the price they was going to charge me. More

Nice waiting room. Estimated repair time was accurate. I was ask if I only wanted the recalls taken care of and I said yes because another dealership came out with $700 Estimated repair time was accurate. I was ask if I only wanted the recalls taken care of and I said yes because another dealership came out with $7000 dollars worth of repairs should be done and they then showed me my trade in value. Not hard to figure out. At this dealership they did a 23 point check which is 23 more than I said zI wanted. But I can't help wonder how much time I could have avoided by them not doing this. They took no for an answer and did not show me a trade in value. Service personel we're nice and I'm sure they are just doing what up management/corporation want. I will be more direct on my next recall visit even if it means getting it in writing. More

Excellent Service! Highly recommend this dealership. Customer service is excellent! Great crew!! The service team is amazing! Big shout out to those guys! Highly recommend this dealership. Customer service is excellent! Great crew!! The service team is amazing! Big shout out to those guys! More

Our salesperson Todd was polite, professional, and friendly. We were in the market for a late model Santa Fe. We visited several dealerships in the area and decided to go with Faulkner because they ha friendly. We were in the market for a late model Santa Fe. We visited several dealerships in the area and decided to go with Faulkner because they had the right car and a friendly and attentive staff. More

From our first visit to today's purchase of a new vehicle we are pleased with the total interaction with Mike our sales person and the finance team. Almost Nothing was a surprise, everything was smooth. A su we are pleased with the total interaction with Mike our sales person and the finance team. Almost Nothing was a surprise, everything was smooth. A surprise was just how good the Hyundai Tucson really is! More

5/22/2024 - scheduled a standard service for oil change and tire rotation. They called in the afternoon with over $3000 of “recommended” services. I asked if these services are regularly scheduled at my cu and tire rotation. They called in the afternoon with over $3000 of “recommended” services. I asked if these services are regularly scheduled at my current mileage? “No, we just recommend them at this time”. Whatever, nice try to gouge me, not happening! Very disrespectful dealership. Will never buy another vehicle at this dealership. More

They provided good service, was informative, and efficient. All the staff were friendly and the common areas were new and modern. efficient. All the staff were friendly and the common areas were new and modern. More

Brought vehicle in for a recall repair but waited over an hour to find out they had to special order the part and I'd have to come back another day to have it repaired. I have to drive an hour to get there hour to find out they had to special order the part and I'd have to come back another day to have it repaired. I have to drive an hour to get there and getting the time off is difficult. Aside from that, customer service greeted me and had paperwork ready when I arrived, which I appreciated. More