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Friendly Ford of Hamilton

Hamilton, NY

Overview
Reviews
Vehicles
4.9
261 Reviews
Call Dealership (315) 824-2440
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2536 NY-12B

Hamilton, NY

13346

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Showing 261 reviews

May 29, 2024

Loved how easy they made buying a car! The process was quick and Katie was great to work with!! More

by kmckown10
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Katie Chlad
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Helpful
May 28, 2024

Katie and the team worked magic to help me get out of a tough spot and into a beautiful new car- unexpectedly! More

by jenb1104
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Katie Chlad
Report | Print
Helpful
May 22, 2024

They did not have the color I wanted on the lot and they went to Pennsylvania to get the one I wanted. I was very happy with the ease and how quick the whole process was More

by noursecm
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Katie Chlad
Report | Print
May 23, 2024 -

Friendly Ford of Hamilton responded

Thank you for your positive feedback! We're thrilled to hear that our team went the extra mile to find the exact color of the vehicle you wanted in Pennsylvania, ensuring that your preferences were met. We strive to make the car buying process as easy and efficient as possible, and it's wonderful to know that we succeeded in providing you with a quick and satisfactory experience. Your happiness with your new vehicle is important to us, and we look forward to serving you again in the future. Enjoy your new ride!

Helpful
May 20, 2024

The service people were very accommodating in helping me with an urgent undercarriage issue on my vehicle!! I had no appointment and the team took great care of me and my vehicle!! I was not charged for th More

by daved1rosary
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service Dept. manager and technician
Report | Print
May 23, 2024 -

Friendly Ford of Hamilton responded

Dear Dave, Thank you so much for taking the time to share your experience at Friendly Ford! We're delighted to hear that our service team was able to accommodate your urgent undercarriage issue promptly and effectively, especially without a prior appointment. Our aim is always to ensure that your vehicle is in top condition and that you are completely satisfied with our service. It's wonderful to know that the repair was taken care of to your satisfaction at no charge. Your gratitude and recognition mean a lot to us, and we'll be sure to pass your thanks on to the entire team. We look forward to continuing to serve you in the future! Warm regards, The Friendly Ford Team

Helpful
May 16, 2024

We received a fair price for the trade and new vehicle. All of the staff was professional More

by tckoster111
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Katie Chlad
Report | Print
May 16, 2024 -

Friendly Ford of Hamilton responded

Thank you for your feedback! We're glad to hear that you felt you received a fair price for your trade and new vehicle, and that our staff's professionalism stood out during your visit. At Friendly Ford, we strive to provide fair, transparent dealings and exceptional service for every customer. We appreciate your business and look forward to serving you again in the future. Enjoy your new vehicle!

Helpful
May 10, 2024

Excellent service and support to find a great deal within budget and I was thrilled with outcome More

by Jason Zbock
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jesse Lazzaro, Katie Chlad
Report | Print
May 16, 2024 -

Friendly Ford of Hamilton responded

Thank you for your positive feedback! We're thrilled to hear that you received excellent service and support, and that we could help you find a great deal within your budget. We strive to ensure all our customers are satisfied and delighted with their outcomes. Enjoy your new purchase, and we look forward to serving you again in the future!

Helpful
May 02, 2024

Friendly Ford of Hamilton was a great place to go. Katie answered every question we had about the Lincoln we bought and even got under the car to take pictures for us before we drove there, such a tro More

by catherinewebb111
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Katie Chlad
Report | Print
May 09, 2024 -

Friendly Ford of Hamilton responded

Thank you for choosing Friendly Ford of Hamilton and for sharing your positive experience! We're delighted to hear that Katie went above and beyond to ensure you were fully informed about the Lincoln before your visit, even taking the time to provide detailed pictures. It's wonderful to know that the car met your expectations and that you're happy with your purchase. We strive to make every customer experience thorough and satisfactory, and it sounds like Katie embodied that commitment. Enjoy your Lincoln, and we hope to serve you again in the future!

Helpful
April 28, 2024

Best experience i have ever had. Katie went above and beyond. Everyone super friendly and helpful. I will never buy a car anywhere else. I went to get a new key and came home with a More

by Bhouck92
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Service dept, Jesse Lazzaro, Katie Chlad
Report | Print
Apr 29, 2024 -

Friendly Ford of Hamilton responded

Thank you so much for sharing your experience! We're delighted to hear that Katie went above and beyond to provide you with the best car buying experience you've ever had. It's great to know that our friendly and helpful team made such a positive impression. We're thrilled you've chosen us as your go-to dealership and look forward to serving you again in the future. Enjoy your new car!

Helpful
April 27, 2024

Friendly ford of Hamilton is by far the best dealership to work with. They’re customer service is top notch! More

by Deckerevan18
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jesse Lazzaro, Katie Chlad
Report | Print
Apr 29, 2024 -

Friendly Ford of Hamilton responded

Thank you for your fantastic review! We're thrilled to hear that you consider Friendly Ford of Hamilton the best dealership to work with and that you've had such a positive experience with our customer service. We strive to maintain high standards and ensure that every customer feels valued and satisfied. We look forward to continuing to provide you with top-notch service in all your future visits!

Helpful
April 27, 2024

Friendly people to deal with. They don't rush you while your looking around at vehicles. More

by kar190
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jesse Lazzaro, Katie Chlad
Report | Print
Apr 29, 2024 -

Friendly Ford of Hamilton responded

Thank you for your kind review! We're glad to hear that you appreciated the relaxed and friendly atmosphere at our dealership. Our team is dedicated to providing a comfortable environment where you can take your time to explore and choose the right vehicle without feeling rushed. We look forward to helping you again whenever you're ready for your next vehicle or any other assistance.

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