Germain Volkswagen of Ann Arbor

Steven Ball Service Consultant is very professional, knowledgeable he keeps me updated on the issues and resolution of them has a way of explaining things so that I can understand. knowledgeable he keeps me updated on the issues and resolution of them has a way of explaining things so that I can understand. More

The service is exceptional! They know how to make you feel valued as a customer! They know how to make you feel valued as a customer! More

Reed Wilburn was very helpful and knowledgeable in reviewing all options in our new vehicle reviewing all options in our new vehicle More

I worked with Steve on service for my 2014 TDI Jetta and he was AWESOME! Can't say enough good things about how he looks out for "minor issues" that could become major issues and gives me a great price to k he was AWESOME! Can't say enough good things about how he looks out for "minor issues" that could become major issues and gives me a great price to know they have been fixed and fixed right. Love my 2014 Jetta and knowing that VW of Ann Arbor and Steve are there to help with all of my maintenance needs. More

Car advertised wasn’t available…disappointed and no effort made to find the same model elsewhere effort made to find the same model elsewhere More

I've only dealt with service and the parts department but they're amazing people, I'm treated like family whenever I drop my car off there. Marty Ball gives me clear-cut details on warranty work and is alway they're amazing people, I'm treated like family whenever I drop my car off there. Marty Ball gives me clear-cut details on warranty work and is always friendly and personable. Alexander Morris also gave me a crazy deal on a part I was dreading buying. I'm only 17 and I've had an amazing experience here whenever I went. If I ever buy a new car it'll be from here. More

Great experience every step of the way We had a fantastic experience and are very thankful to VW Ann Arbor and to Ryan Rooney. Ryan was outstanding, and helped us find the perfect vehicle f We had a fantastic experience and are very thankful to VW Ann Arbor and to Ryan Rooney. Ryan was outstanding, and helped us find the perfect vehicle for us. His honesty and integrity set him and VW above other dealerships in the area. There were no surprises. Everything was clear, straightforward, and we absolutely love the car. Ryan is extremely knowledgeable - this was our first lease and he really went out of his way to answer all our questions and make sure we were comfortable and confident with everything. We love the vehicle and had a wonderful experience. Brian was the finance manager and he was also extremely knowledgable and helpful - he took the time to answer all of our questions and never made us feel pressured. I'd give more than 5 stars if I could, and I'd happily recommend VW Ann Arbor to anyone. More

Great experience purchasing a CPO Alltrack You hear a lot of negative things about car dealerships in general and those selling used cars in particular. I am happy to report that my experience You hear a lot of negative things about car dealerships in general and those selling used cars in particular. I am happy to report that my experience VW of Ann Arbor was very positive. Heather was a very professional and displayed a thorough knowledge of the car I was interested in buying, including the technical aspects of the engine and transmission. She efficiently walked me through the main features and handed over the key for a solo test drive. Heather listened to my concerns and addressed them without being dismissive. At no time did I feel pressured into making a quick decision (even though I had done quite a bit of research in advance and was pretty sure I wanted the Alltrack). We were able to come to an agreement on trade value and selling price of the Alltrack by email. I felt they valued my trade in fairly and the nearly new Alltrack was a good deal as well. The entire process of taking possession of the car today took barely an hour, during which Heather found a spare set of batteries for the key fobs, obtained a standard part that we noticed was missing from the car and took time to walk me through the infotainment system. If you are looking for a new or used VW or Audi, do not hesitate to contact Heather, she was a delight to do business with. More

Martin Ball - Excellent Service Experience!! Martin Ball made my visit for service very positive. He was very friendly, professional and confident in his ability to help me through the experienc Martin Ball made my visit for service very positive. He was very friendly, professional and confident in his ability to help me through the experience. Thanks!! More

Excellent service ! We’ve always and continue to be extremely satisfied with the service provided by Martin and the service department at Germain VW. I highly recommend G We’ve always and continue to be extremely satisfied with the service provided by Martin and the service department at Germain VW. I highly recommend Gemain VW to friends and family! More