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Heiser Toyota
Milwaukee, WI
6,538 Reviews
Heiser Toyota is a Premier Toyota Dealership on West Metro Auto Mall in Milwaukee. The company has been a family owned business for 100 years. Our commitment to Customer Excellence has earned us the Toyota President's Award multiple times. Our focus is to treat all our customers as our special guests throughout the lifetime of their vehicle ownership. Our service technicians are factory-trained and certified, working with OEM warrantied parts. Heiser Toyota works with the latest diagnostic equipment to assess your vehicle's immediate needs. Plus, we offer courtesy transportation, kids play area, free WiFi, a comfortable waiting area with complimentary refreshments, popcorn and coffee. Every service at our dealership comes with a complimentary car wash too. Today's Your Day at Heiser!
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 9:00 PM
Tuesday 9:00 AM - 9:00 PM
Wednesday 9:00 AM - 9:00 PM
Thursday 9:00 AM - 9:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 8:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 4:30 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 8:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 4:30 PM
Sunday Closed
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Showing 6,538 reviews
June 01, 2024
The staff were very polite and helpful in the whole process. Lorri was very knowledgeable. The finance staff were great in getting us a good rate. We will definitely recommend you to family and friends process. Lorri was very knowledgeable. The finance staff were great in getting us a good rate. We will definitely recommend you to family and friends. More
by Alicyn Keller
Verified Customer
Helpful May 31, 2024
Everyone was so nice to me. They explained what they were going to do, and the job actually took less time than I thought. They explained what they were going to do, and the job actually took less time than I thought. More
by asharms13
May 31, 2024
The service associate did a good job of explaining everything found by the technician and what it would take to address the issue and what it would cost. everything found by the technician and what it would take to address the issue and what it would cost. More
by MARKSKIMAIL
Employees Worked With
May 31, 2024
I used their service as an out of towner. The price was very reasonable and scheduling was easy. The price was very reasonable and scheduling was easy. More
by judyewpeterson
Employees Worked With
May 31, 2024
As always, excellent service! All necessary repairs done professionally and all other possible issues and options discussed and explained. Tom was great! All necessary repairs done professionally and all other possible issues and options discussed and explained. Tom was great! More
by Larsbar60
May 31, 2024
This is a very nice and welcoming dealership to get your vehicle serviced. Would recommend. vehicle serviced. Would recommend. More
by SAI.YANG001
Employees Worked With
May 31, 2024
Shahat did an amazing job initiating the lease process and maintaining contact throughout the process. Darrin did a fantastic job of showing me the workings of my new Highlander. Jakub was great and ver and maintaining contact throughout the process. Darrin did a fantastic job of showing me the workings of my new Highlander. Jakub was great and very thorough in working through the concluding financial steps of the lease process. I would most highly recommend them and Heiser Toyota to anyone wanting or needing a car. More
by ROSKODAN
May 30, 2024
Communication was not clear about services being provided prior to appointment. Was not compensated for improper tire wear due to mechanical issues with truck because having after market tires not factory ti prior to appointment. Was not compensated for improper tire wear due to mechanical issues with truck because having after market tires not factory tires. Dealership not willing to advocate for customer to Toyota making customer contact Toyota for tire wear compensation. Also did not ok a tire rotation that was performed. Only agreed to an oil change. Did not want tires rotated. Service guy Toyota Tom tells you to rate him a 5. Regardless of the quality of service. More
by briangrube
May 30, 2024
I recently purchased my first car from Heiser Toyota, and I couldn't be happier with the experience, thanks to the exceptional service provided by Altaf. From the moment I walked into the dealership, Altaf m I couldn't be happier with the experience, thanks to the exceptional service provided by Altaf. From the moment I walked into the dealership, Altaf made me feel welcomed and at ease. His knowledge about the various models and options was impressive, and he took the time to understand my needs and preferences. Altaf guided me through every step of the process with patience and professionalism, making sure I felt confident and informed about my decision. He went above and beyond to find the perfect car for me, and his attention to detail ensured that I drove away with exactly what I wanted. The entire buying process was smooth and stress-free, all thanks to Altaf's expertise and dedication. If you're looking to buy a car, especially if it's your first time, I highly recommend seeking out Altaf at Heiser Toyota. His outstanding customer service and genuine care for his clients make him the best in the business. Five stars all the way! More
by Dennis
May 30, 2024
Given it was my first time buying a car, Roger was very open and honest and easy to do business with. open and honest and easy to do business with. More
by claytonlauty
