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Ira Toyota of Orleans
Orleans, MA
442 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 442 reviews
Helpful June 13, 2024
Great service department! Tatinia was fantastic! Very knowledgeable!! Scheduled one car and they were able to do our 2 nd car today as well! Tatinia was fantastic! Very knowledgeable!! Scheduled one car and they were able to do our 2 nd car today as well! More
by jackiepesky
Employees Worked With
Tatiana Perez
June 12, 2024
They had my car for over four hours and didn’t even get to it. They didn’t call to update me that they were running over four hours behind for my appointment. I called the dealership last week to schedule to it. They didn’t call to update me that they were running over four hours behind for my appointment. I called the dealership last week to schedule a recall and oil change. They didn’t even order the part for the recall. Not only did they waste my time, they were flippant and not very apologetic. They couldn’t have cared less that my day was very inconvenienced. I was late for work and had to leave early & neither my recall or oil change were completed. Very disappointed More
by Lynseypeace1024
Employees Worked With
I did not have any interactions with either Issac or Tatiana.
June 12, 2024
Service desk representative never called to let me know my car was done,said she called and left a message I showed her my phone, no calls no voice mail. Her reply was I hope you have a better day. Did not my car was done,said she called and left a message I showed her my phone, no calls no voice mail. Her reply was I hope you have a better day. Did not give me any paperwork on what work was done. When I opened my glovebox there is a metal cylinder with a lock I’d card. No mention of this either. Poor service not happy would not make eye contact with me. Very disappointed. I am guessing the work they performed was satisfactory. More
by Rav4
Employees Worked With
Tatiana Perez
June 11, 2024
First time in a Toyota at age 66. The experience getting the vehicle from Orleans was amazing. Ben was my guy and he was the best The experience getting the vehicle from Orleans was amazing. Ben was my guy and he was the best More
by sheripope57
Employees Worked With
Ben Roza
June 08, 2024
Made an appointment online the day before my confirmed service date. Whew that was quick and easy!! Arrived at IRA Toyota on time and as I opened the door was greeted with a “Hello can I help you” from C service date. Whew that was quick and easy!! Arrived at IRA Toyota on time and as I opened the door was greeted with a “Hello can I help you” from Cam. Perfect timing. I explained what services I wanted and Cam explained the process and what I would be charged. No surprises. Communication continued with a cell message to contact Cam by phone or text or in person. Personal contact- I actually have a live person who will notify me about any concerns about my car and solve any issues. Within an hour + half I was driving home with a SMILE 😁. Thank you Cam. More
by cp
Employees Worked With
Cam ⭐️⭐️⭐️⭐️⭐️
June 06, 2024
Professional, kind, friendly, caring. Car is spotless repair done in a timely manner. Very thorough in diagnosing problem. Car is spotless repair done in a timely manner. Very thorough in diagnosing problem. More
by Robert
Employees Worked With
Tatiana Perez, Marc "Issac" Howard
June 01, 2024
I was treated with courtesy & respect . My car was thoroughly checked, re revealing some problems that need attention like brakes. Although it was more costly than anticipated, It is safe & My car was thoroughly checked, re revealing some problems that need attention like brakes. Although it was more costly than anticipated, It is safe & the work performed by people who know what a Toyota needs More
by latack
Employees Worked With
Tatiana Perez
