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Koons Tysons Toyota
Vienna, VA
1,487 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Helpful June 12, 2024
Koons was able to replace the tire I damaged as soon as they could get one. They picked up the car and returned it -everything was good. The wheel was scratched and needed to be fixed, on a Tuesday or Thur they could get one. They picked up the car and returned it -everything was good. The wheel was scratched and needed to be fixed, on a Tuesday or Thursday when the wheel guy is there. They picked up the car on the following Tuesday at 8 am and it sat there all day because the guy was sick according to my service rep, who didn’t call until 2:30. The car was returned at 5:30 pm and the outside was filthy. We had to wash it. I was told that if I dropped off the car the following Thursday at 9 am I would be in and out fairly quickly. The car wasn’t ready until 1 pm, because it was humid and there were other cars there because the guy had been out on Tuesday. It looks fine, but I am not happy with the service. More
by debbiecohen4626
Employees Worked With
Tire guy and Ivan Funes (tried to be helpful)
June 09, 2024
Thank you Jeffrey and Salem for my new 2019 Toyota Corolla. I am happy with it and Jeffrey did a great job explaining the used vehicle Corolla. I am happy with it and Jeffrey did a great job explaining the used vehicle More
by Carlos escobar
Employees Worked With
Jeffrey Turcios, Alaaeldin Salem
June 05, 2024
4 hours for oil change and tire rotation. Had to initiate check out twice myself. Checkout finally done by adjacent service advisor. Asked for new wiper blades, never completed. Had to initiate check out twice myself. Checkout finally done by adjacent service advisor. Asked for new wiper blades, never completed. More
by Neil
Employees Worked With
Ivan
June 03, 2024
Thank you Salem for my experience here at Koons Toyota. I am very happy and treated me with kind and respect. Also thank you Jeffrey for being patient with showing me my new features on my car I am very happy and treated me with kind and respect. Also thank you Jeffrey for being patient with showing me my new features on my car More
by haithem
Employees Worked With
Jeffrey Turcios, Alaaeldin Salem
