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Loyalty Toyota Richmond

Chester, VA

Overview
Reviews
4.8
1,219 Reviews
Call Dealership (804) 796-1800
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2000 Walthall Center Dr

Chester, VA

23831

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Showing 1,219 reviews

June 13, 2024

Mr. Johnson is respectful and very professional. My car was serviced and returned and cleaned on time as promised. More

by ct65andlovingit2
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brian Johnson
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Helpful
June 12, 2024

The staff is always pleasant and helpful. Brian Johnson is great to work with great experience! More

by Lindamoore1975
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brian johnson
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Helpful
June 11, 2024

Steve our salesman was very professional and delivered for us. He stayed in touch with us through it all. Never felt pressure. More

by Martha
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Steve Crutcher
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Jun 11, 2024 -

Loyalty Toyota Richmond responded

Martha, We greatly appreciate you for leaving Steve this spectacular review! We are honored to have had the opportunity to work with you and we are glad that Steve could provide you with top notch service. We are delighted to know that he was very professional and never made you feel pressured. If there is ever anything more that we may help you with please do not hesitate to let us know. We sincerely congratulate you on your new vehicle- behalf of the entire Loyalty Toyota team!

Helpful
June 09, 2024

This is a super dealer for me for 16 yrs with my Toyota Corolla 2006 that's what i still owned nice service department clear explanations understanding your economic situation in the moment of the repair. More

by Mi Carro
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Steward Winstead
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Jun 11, 2024 -

Loyalty Toyota Richmond responded

We are grateful for you leaving Dana this wonderful review and recommendation! We are thrilled to hear that Dana took excellent care of you and could provide you with thorough and efficient service. We are pleased to know that she was super sweet, friendly and understanding. Please drive safely and do not hesitate to let us know how we may be of further service to you.

Helpful
June 07, 2024

Excellent service from Stewart Winstead. Very polite, helpful and knowledgeable. Car looked great as always. More

by susanfdavis
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Stewart Winstead
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Jun 11, 2024 -

Loyalty Toyota Richmond responded

Susan, Thank you so much for leaving Stewart this fantastic review! We are glad to hear that Stewart took amazing care of you and your automotive needs. We are happy to know that he was very polite, helpful and knowledgeable. Please do not hesitate to let us know how we may be of further service to you.

Helpful
June 05, 2024

Other Dealership have free coffee, donuts and fruit for their customers. The coffee Vending machine is NOT GOOD at Loyalty!! A good cup of coffee that we can add as little or much sugar/ cream as we like More

by Cindiboo123.cbc
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brittany Tench
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Helpful
June 04, 2024

Over the years I have been pleased with the service I received from Bailey Romain he is a very friendly and professional advisor. Thanks very much More

by brober7777
Service Price Transparency
Workmanship
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bailey Romain
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Jun 11, 2024 -

Loyalty Toyota Richmond responded

Thank you so much for leaving Bailey this terrific review! We are glad to hear that Bailey took stellar care of you and your automotive needs. We are happy to know that he was very friendly and professional. Please do not hesitate to let us know how we may be of further service to you.

Helpful
May 29, 2024

Always get friendly and professional service at Loyalty Toyota in Chester, VA Dana Reed helped me yesterday and and, as always, it was a pleasant experience. More

by cmartincrs
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dana Reed
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Jun 11, 2024 -

Loyalty Toyota Richmond responded

We are grateful for you leaving Dana this stunning review! We are thrilled to hear that Dana took incredible care of you and could provide you with thorough and efficient service. We are pleased to know that she was friendly, professional and made your experience pleasant. Please drive safely and do not hesitate to let us know how we may be of further service to you.

Helpful
May 23, 2024

The service department is always polite, helpful, accommodating, and able to answer any questions. They also do a great job communicating via text or phone. More

by lgneely
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brittany Tench
Report | Print
May 23, 2024 -

Loyalty Toyota Richmond responded

Providing quality and efficient service is so important to us. Thank you for leaving our service team this positive feedback! If there is ever anything more that the team may help you with, please do not hesitate to let us know.

Helpful
May 19, 2024

We Trust our survice advisor, Stewart Winstead, to take care of our 2007 Toyota Highlander. Stewart is very knowledgeable and always explains things to us professionally. We highly recommend Stewart! More

by Ol Myrt
Workmanship
Recommend Dealer
Yes
Employees Worked With
Stewart Winstead
Report | Print
May 21, 2024 -

Loyalty Toyota Richmond responded

Thank you for your positive review! Providing quality and efficient service is so important to us, and we are glad that Stewart's efforts could meet your satisfaction. Please do not hesitate to give us a call if you ever have any further questions or concerns.

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