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Miracle Ford
Gallatin, TN
868 Reviews
We appreciate you taking the time to research Miracle Ford on DealerRater. At Miracle Ford we offer an extensive selection of new Ford and used vehicles (including Ford Certified Pre-Owned), with a variety of financing options, convenient vehicle service hours, and quality Ford parts. Our knowledgeable and welcoming staff strives to offer the very best in customer service. With a high dealership rating, we have proven to exceed the expectations of our customers and will proudly continue to do so. Visit our dealership to meet the team and get started with your vehicle purchase today!
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 7:00 PM
Tuesday 9:00 AM - 7:00 PM
Wednesday 9:00 AM - 7:00 PM
Thursday 9:00 AM - 7:00 PM
Friday 9:00 AM - 7:00 PM
Saturday 9:00 AM - 7:00 PM
Sunday Closed
Service
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
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Showing 868 reviews
June 11, 2024
On the beginning salesman, Amari, promised me a full tank of gas whenever the deal was done and I never received it and when I left the lot I noticed that it was on a 1/4 tank and I texted him and asked abou of gas whenever the deal was done and I never received it and when I left the lot I noticed that it was on a 1/4 tank and I texted him and asked about it, he then stated it was only for new vehicles. I have always gotten two keys for any vehicle I purchased, new or used and when I ask later about a second key, I was told the other owner only turned in one and that's all they have. I admit it was few days after my purchase, but I asked if I could get a second key and was told NO. I will say this, in 1975 I had a truck painted at a Ford dealer in Nashville, they broke a $1.10 light cover and refused to replace it. I never purchase anything from them till this day and I will do the same with Miracle Ford and I will not refer anyone to Miracle Ford. It's only fair that I get a second key to my vehicle that I purchased. Amari was the sales person, not John Booker and I give Amari -1 star More
by piman4u2
Verified CustomerEmployees Worked With
Amari
Helpful June 11, 2024
Colton made me feel like I was top priority. Without him there at miracle ford I wouldn’t have pitched a truck from there. He’s the best salesman I’ve ever worked with and needs a raise or promo Without him there at miracle ford I wouldn’t have pitched a truck from there. He’s the best salesman I’ve ever worked with and needs a raise or promotion. Just a great experience with Colton! More
by JUSTINJOHNSONMUSIC
Employees Worked With
May 26, 2024
Fantastic work! I'll definitely be recommending folks to y'all. Thank you for making this process much easier than I thought it would be I'll definitely be recommending folks to y'all. Thank you for making this process much easier than I thought it would be More
by M
Employees Worked With
May 07, 2024
Colton was fantastic! His expertise and honesty made this process much easier than I thought it would be, and I left feeling fully confident in my purchase. His expertise and honesty made this process much easier than I thought it would be, and I left feeling fully confident in my purchase. More
by M
Employees Worked With
April 28, 2024
John Booker and Jim Galvin are top notch! Looking forward to doing business in the future! Nice job guys! Looking forward to doing business in the future! Nice job guys! More
by otis.soohey
April 21, 2024
Great car buying experience. Super friendly and helpful staff to get us through the process Super friendly and helpful staff to get us through the process More
by kolbyswright
Employees Worked With
April 12, 2024
I highly recommend Miracle Ford. They did an outstanding job on my purchase. They had me in and out in record time. Very professional , and a shout out to Bill Risko in Fleet Sales. They did an outstanding job on my purchase. They had me in and out in record time. Very professional , and a shout out to Bill Risko in Fleet Sales. I will be a return customer. Thanks to all at the dealership. More
by midtennzmail
Employees Worked With
Bill Risko
April 12, 2024
We took our 2020 Explorer here for a faulty screen that's a known issue. This is after it was there about a year ago for the same problem that they said they fixed but didn't. They called my wife and told he a known issue. This is after it was there about a year ago for the same problem that they said they fixed but didn't. They called my wife and told her the new screen wouldn't work with a battery that only charged to 59% so we paid $400 for a new battery. My daughter picked the car up and the screen still didn't work right. Now we are being told only the backup camera was replaced and the screen wasn't? This isn't the first issue I've had there. We took the same vehicle in because the bottom of the cup holder fell out and they just took the console apart and pushed it up so when we put a cup in it the bottom fell out again. Jessica is AWESOME and I enjoy dealing with her but the service department is HORRIBLE! I've taken all my vehicles here for years and I'm so tired of being disappointed that I'll go somewhere else from now on. The car has an extended warranty and I guess we will try another dealership since they simply can't communicate and meet a customers expectations. More
by Dcarroll2
Employees Worked With
April 09, 2024
Zach Howell was good to talk business with. I am glad I got an Escape! I am glad I got an Escape! More
by Gallatintitans
Employees Worked With
Other Employees :
Zach Howell
