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Napleton's Aston Martin Downers Grove

Downers Grove, IL

4.9
798 Reviews
Edward W. Napleton, opened his first automotive business in 1931 on Chicago's South Side. With a $700 loan, a strong work ethic and a belief in common courtesy, he opened the Napleton Buick Service Station. Francis Napleton, Edward's son, was by his side to help foster the growth of the young business in its early years. Napleton's first dealership was a DeSoto franchise, and when that brand was discontinued with little warning, Napleton quickly aligned itself with another Chrysler nameplate, Plymouth, eventually being awarded several additional franchises. Edward and Francis both believed in hard work and exceptional customer service, values that they passed down to the next generation of Napletons. Five of Francis' eight children have worked in the auto business their entire lives. Edward F. (Ed) Napleton, Francis' son, is a third-generation auto dealer. He began his career as a kid sweeping the floors at the dealership owned by his father and grandfather. He moved up the ranks, serving as a technician, then in sales and finance, and eventually as a general manager. At just 23 years of age, Ed became the youngest car dealer in the United States when he was awarded a Pontiac dealership in Blue Island, Illinois. Common courtesy is the simple philosophy of treating the customer the way we'd want to be treated," said Bill Napleton of his family's success in the car business. "This is something that my grandfather, Ed, and my father, Fran, had instilled into my brothers and I as we grew up working in our family's business. My Grandpa Ed knew that if you treat people right, offer them more for their money and give them great service, they'd come back. And you know what? Eighty years later, he was right. Today the Napleton Family operates more than 50 dealerships in four states. Taking pride in helping each community they live and work in, the Napleton Family name has become synonymous with excellence and teamwork. What started as a small family-owned business.
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217 Ogden Ave

Downers Grove, IL

60515

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Showing 798 reviews

May 30, 2024

Agnes Romanowska was phenomenal to work with! She was thorough and made sure all my needs were met. Would absolutely recommend working with Agnes to anyone looking to buy a car. More

by daniel.kaminski55
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Agnes Romanowska
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 31, 2024 -

Napleton's Aston Martin Downers Grove responded

Hi, in order to deliver the best experience possible, we try to set high expectations for ourselves. We're so glad to receive your positive review. Our team is available should you require any extra help.

May 30, 2024

Had an outstanding experience buying a used vehicle last week. Steve was great as well as all of the individuals we worked with. Buying a car has always been stressful. They made it easy and we love our More

by bcriemann
Recommend Dealer
Yes
Employees Worked With
Steve Miller
May 31, 2024 -

Napleton's Aston Martin Downers Grove responded

Hello, we're happy you found our staff to be so supportive during your experience here at Napleton's Aston Martin of Downers Grove. If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!

May 22, 2024

Just what to thank Agnes for a great job, she's the best she helped me select the car I wanted explaining all details, of the car and pricing and quality. More

by Mike Leavitt
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Agnes Romanowska
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 25, 2024 -

Napleton's Aston Martin Downers Grove responded

Hi Mike, thank you so much for your feedback! Our team will be very happy to hear about your kind words and high star rating! Our team is available should you require any extra help.

May 21, 2024

Great experience! Made purchasing a car simple. Much appreciated. Agnes was amazing! I recommend her and this dealership if you want any easy purchase of an amazing au More

by sberry2314
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Agnes Romanowska
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 24, 2024 -

Napleton's Aston Martin Downers Grove responded

Hi, we are very happy we could provide you with a positive experience! Please don't hesitate to reach out if there's anything additional we can do for you.

May 24, 2024 -

Napleton's Aston Martin Downers Grove responded

Hi, we are very happy we could provide you with a positive experience! Please don't hesitate to reach out if there's anything additional we can do for you.

May 20, 2024

I recently purchased a vehicle at this dealership and upon arrival I was semi impressed. Although renovations were being made at the time, it was a nice dealership and the customer service was great but More

by mhlteam1
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Andrew Palczewski
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 21, 2024 -

Napleton's Aston Martin Downers Grove responded

Hello, thank you for bringing this matter to our attention. We regret that you had this experience with us. We have informed the management someone will reach out to you soon.

May 20, 2024

Agnes & Margaret were great to work with! Process was smooth and painless. They didn’t have any hidden costs or try to push add-ons. I will definitely look to purchase from them again. More

by dnv1995
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Margaret Puzanowska
5.0
This rating includes all reviews, with more weight given to recent reviews.
Agnes Romanowska
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 22, 2024 -

Napleton's Aston Martin Downers Grove responded

Hi, thank you so much for your feedback! Our team will be very happy to hear about your kind words and high star rating! Safe travels!

May 19, 2024

Having purchased many special cars throughout my personal collector career, Understanding and thorough care from Napleton Aston Martin was exemplary.. Agnes and Margaret touched on every detail to clarif More

by spydr454
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Margaret Puzanowska
5.0
This rating includes all reviews, with more weight given to recent reviews.
Agnes Romanowska
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 21, 2024 -

Napleton's Aston Martin Downers Grove responded

Hi, we're glad to hear you found our staff to be so informative and helpful. If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!

May 14, 2024

Outstanding sales team! I had never considered a car purchase out of sate, no less across the country! But they made that feel exactly like picking it up next door. Zero hic More

by christopher.gruden3
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Agnes Romanowska
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 15, 2024 -

Napleton's Aston Martin Downers Grove responded

Hi Christopher, thank you so much for your feedback! Our team will be very happy to hear about your kind words and high star rating! If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!

May 08, 2024

Perry, Margaret, Steven and whole team absolutely wonderful, look forward to long relationship with them More

by Chris
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Perry Galecki
5.0
This rating includes all reviews, with more weight given to recent reviews.
Margaret Puzanowska
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Steven
May 10, 2024 -

Napleton's Aston Martin Downers Grove responded

Thank you so much for sharing your recent experience with us, Chris! We work hard to provide each of our clients with the best automotive experience! We hope to see you again!

May 06, 2024

This dealership is a must recommend if you’re looking for a dream car. Great people to greet you coming in. I work with Margaret and She is the best hands down I’ll tell you she took me through every step. More

by Monica
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Margaret Puzanowska
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 08, 2024 -

Napleton's Aston Martin Downers Grove responded

Hi Monica, thanks for highlighting some of our staff who helped make this such a great experience! Please let us know if there is anything else we can do for you; we are more than happy to help! Have a great day!

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