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Oklahoma City Volkswagen

Oklahoma City, OK

Overview
Employees
Reviews
Vehicles
4.5
1,349 Reviews
At Oklahoma City Volkswagen, we're making a difference by providing a great selection of vehicles and top-notch customer service to drivers in Oklahoma City, Norman, and Edmond. Plus, we're committed to helping you through every step of owning a car, from researching to getting maintenance on it. We're servicing you and nothing else!
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4710 NW 39th St

Oklahoma City, OK

73122

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Showing 1,349 reviews

May 29, 2024

My overall experience was very unpleasant, as well as unsatisfactory...too many problems with dealership More

by tnpsyasn
Recommend Dealer
No
Employees Worked With
Chris Maritt
1.0
This rating includes all reviews, with more weight given to recent reviews.
Kenneth Dusang
1.0
This rating includes all reviews, with more weight given to recent reviews.
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May 31, 2024 -

Oklahoma City Volkswagen responded

Thank you for taking the time to provide your feedback. Our OKC VW team is sorry to hear about your unpleasant and unsatisfactory experience with our dealership. We strive to provide the best service possible. We apologize for the delay in your new Atlas Cross sport delivery caused by the transport company's rescheduling. Unfortunately, this was out of the dealership's control, but we understand how frustrating it must have been for you. Thank you for your patience and understanding. Servicing You and Nothing Else! Oklahoma City Volkswagen

Helpful
May 28, 2024

The experience was very professional. I would very much recommend it to anyone who needs a car More

by lawyermarcopalumbo
Recommend Dealer
Yes
Employees Worked With
Brian Smith
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jacob Ranjel
5.0
This rating includes all reviews, with more weight given to recent reviews.
Rocky Padilla
5.0
This rating includes all reviews, with more weight given to recent reviews.
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May 28, 2024 -

Oklahoma City Volkswagen responded

Thank you so much for your positive feedback! We're thrilled you had a professional experience with your local Volkswagen dealership at OKCVW. Your recommendation is important to us, and we're glad we could assist you with your needs. Please don't hesitate to reach out if you need further assistance. Safe driving! Servicing You and Nothing Else! Your team at Oklahoma City Volkswagen

Helpful
May 28, 2024

Dealership and associates were great to work with. I would highly recommend Volkswagon Oklahoma City. More

by santafecpl
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jacob Ranjel
5.0
This rating includes all reviews, with more weight given to recent reviews.
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May 28, 2024 -

Oklahoma City Volkswagen responded

Thank you for your kind words! We're delighted you had a great experience with our dealership and associates at Volkswagen Oklahoma City. Your high recommendation is truly appreciated. If you ever need any further assistance, feel free to reach out. Enjoy your new car! Servicing You and Nothing Else! Your team at OKCVW

Helpful
May 28, 2024

Thank you very much for taking such great care of my car. It means a lot to me. More

by j.mcdaniels
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brian Smith
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jacob Ranjel
5.0
This rating includes all reviews, with more weight given to recent reviews.
Rocky Padilla
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
May 30, 2024 -

Oklahoma City Volkswagen responded

You're very welcome! We're glad you are pleased with the care we provided for your car. It means a lot to us to know we could help. If you need anything else in the future, please don't hesitate to reach out. Thank you for choosing Volkswagen Oklahoma City! Servicing You and Nothing Else! Your team at Oklahoma City Volkswagen

Helpful
May 25, 2024

Customer service was helpful. They did not screw in the air vent filter part had to go back also my check engine light came on after service. Concerning if they did the work corre More

by annavogel27
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Miguel Morales
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May 28, 2024 -

Oklahoma City Volkswagen responded

Thank you for taking the time to share your feedback. We’re glad to hear that you found our customer service helpful. However, we sincerely apologize for the issues you experienced with the air vent filter and the check engine light. We value your concerns about the quality of our work. We strive to ensure that every service visit is completed to the highest standards, and it’s clear we fell short in your case. Please accept our apologies for any inconvenience this has caused. We want the opportunity to make things right. Please contact our service department manager as soon as possible. We want to inspect your vehicle again and address any outstanding issues. Ensuring your car is in perfect working condition is our top priority. Thank you for bringing this to our attention. We appreciate your understanding as we work to improve our services. Servicing You and Nothing Else! Your team at Oklahoma City Volkswagen

Helpful
May 19, 2024

Buying a car at OKC VW was the most seamless process I’ve ever had. Steven C. was my sales rep and he listened and considered my requirements and concerns, and was communicative from start to finish. I drove More

by Natalie
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Kenneth Dusang
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Steven Clytus
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May 20, 2024 -

Oklahoma City Volkswagen responded

Thank you so much for sharing your experience! We're thrilled to hear that buying a car at OKC VW was the most seamless process you've ever had. Steven C. is a valued team member; it's great to know he provided excellent service, listened to your needs, and kept you informed throughout the process. Enjoy your new Taos, and if you need anything in the future, don't hesitate to reach out. Safe travels! Servicing you and nothing else! Your team at OKCVW

Helpful
May 18, 2024

This is the best dealership I have ever worked with. The service department is great. They go above and beyond to provide the best service. More

by palmajared2014
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brian Smith
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jacob Ranjel
5.0
This rating includes all reviews, with more weight given to recent reviews.
Rocky Padilla
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
May 20, 2024 -

Oklahoma City Volkswagen responded

Thank you for your kind words! We're delighted that you consider us the best dealership in Oklahoma City you've ever worked with. Our service department strives to go above and beyond for our customers, and it's lovely to know their efforts have made such a positive impact. Please don't hesitate to reach out if there's anything else we can do for you. We appreciate your support and look forward to serving you again! Servicing you and nothing else! Your team at Oklahoma City Volkswagen

Helpful
May 17, 2024

It was great from dropping it off. Them giving me a ride and picking me back up. Smooth! More

by ctipton3
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brian Smith
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jacob Ranjel
5.0
This rating includes all reviews, with more weight given to recent reviews.
Rocky Padilla
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
May 17, 2024 -

Oklahoma City Volkswagen responded

Thank you for your review! We're thrilled you had a great experience with our drop-off and pick-up service. Our team strives to make the process as smooth and convenient as possible for our customers. We appreciate your feedback and look forward to serving you again! We thank you for choosing your local Volkswagen dealership in Oklahoma City! Servicing You and Nothing Else! Your team at Norman Hyundai

Helpful
May 15, 2024

#1 in my books. They take great care of their customers. I will continue to use them, as lon as I have a Volkswagen More

by Box.linda
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brian Smith
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jacob Ranjel
5.0
This rating includes all reviews, with more weight given to recent reviews.
Rocky Padilla
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
May 16, 2024 -

Oklahoma City Volkswagen responded

Thank you so much for your kind words! We're thrilled you had a positive experience with us at Oklahoma City Volkswagen. Customer satisfaction is our top priority, and it's lovely to know that our team has taken great care of you. We look forward to continuing to serve you and keeping your Volkswagen in top shape. If you ever need anything, don't hesitate to reach out. Safe travels, and see you next time! Servicing You and Nothing Else! Your team at Norman Hyundai

Helpful
May 14, 2024

Never again! Not this place. I brought my car in for sunroof repair and an oil change. I got an email the next day with six upcharges, "Required attention" for "r More

by DanG
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Rocky Padilla
3.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
May 14, 2024 -

Oklahoma City Volkswagen responded

Hello Dan G, We have not been able to locate any records with this profile name. Can you please provide us with the name associated with the service experience stated in this review so the team can look into this matter for you? Or please call our Service Manager, Brian. Thank you! Your Service team at OKC VW.

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