Back

Rudolph Volkswagen of El Paso

El Paso, TX

4.4
149 Reviews

5505 S Desert Blvd

El Paso, TX

79932

Directions

By Type

Showing 149 reviews

June 12, 2024

Every one was extremely friendly and helpful. They listened to exactly what I was wanting and they didn’t push anything on me that I didn’t ask for or want! More

by Lauren Alvarado
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Melanie Gabaldon, Juan Navarro
Jun 13, 2024 -

Rudolph Volkswagen of El Paso responded

Lauren, It's fantastic to hear that we provided great customer service while assisting you! We truly appreciate the opportunity to do business with you. Thanks for choosing Rudolph Volkswagen of El Paso! Heather Hinojos Sales Manager heather.hinojos@rudolphcars.com

June 05, 2024

Excellete service overall. Fast and quick service. Recommend service to anyone wanting to buy a vehicle More

by ortegaabraham75
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Victor Rocha, Alex Tarin
Jun 06, 2024 -

Rudolph Volkswagen of El Paso responded

Abraham, At Rudolph Volkswagen of El Paso, customer satisfaction is our #1 priority. We always do our best to make sure our customers leave happy! We are glad to hear you enjoyed your experience, and it was a pleasure having you at the dealership. We appreciate your review! Heather Hinojos Sales Manager heather.hinojos@rudolphcars.com

May 24, 2024

Great service . Carlos was tremendous and very helpful. The repair on tire was done right. More

by PERALESMEDIA0
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Desiree Lara, Carlos Tinajero
May 29, 2024 -

Rudolph Volkswagen of El Paso responded

Thank you for your kind words for Carlos! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Rudolph Volkswagen of El Paso. Carlyle Meeks Service Director Carlylem@rudolphcars.com

May 19, 2024

Pricing was fair, and they worked hard to get me back on the road in a brand new vehicle. More

by crystaldungan
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Alex Tarin, Armando Raynal
May 20, 2024 -

Rudolph Volkswagen of El Paso responded

Crystal, Thank you for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience! Heather Hinojos Sales Manager heather.hinojos@rudolphcars.com

May 17, 2024

Honest, Professional, and Dependable: the qualities all car dealerships should have. I was very impressed with the down to earth attitude of Jorge Franco. Thank you, again! More

by kchavis2
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Tommy Emler, Victor Rocha, Alex Tarin, Brian Lane, Lam Nguyen, Kathryn Queen, Lucas Grendahl, Danielle Alva, Destiny Valdez, Jorge Deanda
May 20, 2024 -

Rudolph Volkswagen of El Paso responded

It's fantastic to hear that Jorge provided you with great customer service while assisting you! We truly appreciate the opportunity to do business with you. Thanks for choosing Rudolph Volkswagen of El Paso! Heather Hinojos Sales Manager heather.hinojos@rudolphcars.com

May 15, 2024

I have been doing bussiness with rudolph since 2009. They have always provided amazing service and customer service. I have purchased 4 vehicles from them and don't plan on ever changing dealerships. I More

by julio33x
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Desiree Lara
May 16, 2024 -

Rudolph Volkswagen of El Paso responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, Julio, and we look forward to working with you again. Carlyle Meeks Service Director Carlylem@rudolphcars.com

May 10, 2024

We made an appointment days before, and at time we went to our appointment date, we were told the appointment wasn't made, and we have to take turn later. More

by HECTORJ-56
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Carlos Tinajero
May 12, 2024 -

Rudolph Volkswagen of El Paso responded

Hector, We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit. Carlyle Meeks Service Director Carlylem@rudolphcars.com

May 01, 2024

Thank you to everyone for all that you do! Keep up the great work! We plan to return. More

by Rudy
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Desiree Lara, Amber Ryland, Carlos Tinajero
May 01, 2024 -

Rudolph Volkswagen of El Paso responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, Ruby, and we look forward to working with you again. Carlyle Meeks Service Director Carlylem@rudolphcars.com

April 29, 2024

Everyone was súper friendly and nice to me and my family good communication and patience More

by Paola
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Victor Rocha, Alex Tarin, Victor Guerrero
Apr 29, 2024 -

Rudolph Volkswagen of El Paso responded

It's great to hear that we were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Rudolph Volkswagen of El Paso! Heather Hinojos Sales Manager heather.hinojos@rudolphcars.com

April 27, 2024

I paid for my brake pads and a separate part for my atlas at least 2 weeks ago and have yet to hear back. More

by marmaldomd
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Carlos Tinajero
May 02, 2024 -

Rudolph Volkswagen of El Paso responded

We're sorry that you didn't have a completely satisfying visit. Would it be possible to have someone from our management team reach out to you directly to discuss? We'd love the opportunity to address any issues with our team here. Thank you for your time, and hopefully, we can get to the bottom of this. Carlyle Meeks Service Director Carlylem@rudolphcars.com

1
...