Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
All Salespeople
Sales Department
Safford Chrysler Jeep Dodge Ram FIAT of Springfield
Springfield, VA
658 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Filter Reviews by Keyword
By Type
Showing 658 reviews
May 21, 2024
Alex brought both my vehicles in ahead of schedule and were able to complete both ahead of the anticipated period. Sincerely appreciated his guidance and recommendations for an additional review regarding were able to complete both ahead of the anticipated period. Sincerely appreciated his guidance and recommendations for an additional review regarding one of the vehicles that had service completed. Thank you for your sincerity, transparency, and services provided. More
by MrCooper
Employees Worked With
Mr. Alex Alvarado
Helpful May 02, 2024
Great service! !! I recommend this dealership.They are great with customer service. Check out francisco he's a great adviser. !! I recommend this dealership.They are great with customer service. Check out francisco he's a great adviser. More
by evvillatoro
Employees Worked With
Francisco. Nick
April 30, 2024
I was extremely displeased with the service. I went in to get a diagnostic for the a suspected faulty wire harness condition. I told them ahead of time which part I suspected it was, they said i I went in to get a diagnostic for the a suspected faulty wire harness condition. I told them ahead of time which part I suspected it was, they said it would be a $206 "diagnosis" fee. I also mentioned that the Check Engine light did not work and either the LED or bulb that powered it probably needed to be replaced. They took my vehicle and later that day took several photos of it, each of which I could not discern what they were of. I asked if they had to do with the faulty computer connections they were to diagnose, and they replied no. After a while they said that it may be the part I suspected was bad, but they are not able to obtain such part as it has been discontinued from where they get it from. I asked why they did not mention that before hand, as it would be moot for me to spend $206 on a diagnosis that would be inconsequential if they cannot obtain the proper part to remedy the situation. They then asked me if I wanted the bulb replaced for the Check Engine light. I said yes, and asked how much that would be. They said about $450. I had them do the work and it cost me over $440 dollars for them to replace a lightbulb, do no diagnosis, and get practical no closer to helping me withe underlying issue. Absolutely horrible experience, absolute garbage service, DO NOT recommend ever using or sending anyone to them ever again in my life. Absolute crooks, incompetent, dishonest, and generally unhelpful. Still never really received a reason why they could not diagnose the issues, as that was the real catalyst for the trip there. More
by wallofoffers1
Employees Worked With
Alexander
April 22, 2024
Good day Osbaldo As I was going over my vehicle this morning I am quite dissatisfied with the mechanic who performed the repair in replacing my AC condenser. I have missing bolts and a cover See th morning I am quite dissatisfied with the mechanic who performed the repair in replacing my AC condenser. I have missing bolts and a cover See the attached photos, I worked as a military mechanics for 20 years and to see the standard of your service technician is in acceptable I will report this to hire management. image0.jpegimage1.jpegimage2.jpegimage3.jpegimage4.jpeg More
by jlw2
Employees Worked With
Osbaldo Velis
April 21, 2024
First visit I didn't understand what I should do, second visit was pleasant thanks to Chris and Aaron for your assistance visit was pleasant thanks to Chris and Aaron for your assistance More
by Barbara
Employees Worked With
Chris in parts department and Aaron customer service
April 21, 2024
At Safford Chrysler the service is very professional, efficient and informative. I was in for usual maintenance and informed of servicing needed based on mileage. It was done quickly and I appreciated th efficient and informative. I was in for usual maintenance and informed of servicing needed based on mileage. It was done quickly and I appreciated the fact that Safford stays on top of car care. Many thanks to Mr. Osbaldo for advisement and handling everything with great professionalism. From: Veronica👍🏽☺️ More
by Sun
Employees Worked With
Mr Osbaldo
April 19, 2024
At Safford Chrysler the service is very professional, efficient and informative. I was in for usual maintenance and informed of servicing needed based on mileage. It was done quickly and I appreciated th efficient and informative. I was in for usual maintenance and informed of servicing needed based on mileage. It was done quickly and I appreciated the fact that Safford stays on top of car care. Many thanks to Mr. Osbaldo for advisement and handling everything with great professionalism. More
by Sun
Employees Worked With
Osbaldo
April 03, 2024
Service center was informed of pre-existing maintenance issues that we're diagnosed by a local mechanic. We decided to send it to a dealer that specialized in our vehicle type: Fiat 500. The initial experi issues that we're diagnosed by a local mechanic. We decided to send it to a dealer that specialized in our vehicle type: Fiat 500. The initial experience was standard; however, once we received the call to pick-up the vehicle we were informed of a new issue that was not found during our initial inspection, the dealers initial inspection, and found during a final "test drive". When we inquired as to how a new issue came about, since it was fully inspected twice; we were told that it happens and that due to the year of the vehicle it was a "common" problem. In addition, a statement was made that it could just be a "coincidence" or something that must have been "missed" between two separate inspections. When I asked to speak with a manager, I was called immediately; however, no resolution offered beyond several excuses and that our technician has worked here for over 20 years. I asked for their support to verify the work as mistakes/oversights happen as I experienced a similar issue at this dealership with another vehicle. Instead of acknowledging that things may happen; he attempted to force me to accept the vehicles condition and that he would address any issues, if they presented once I picked up the vehicle, and that he informed our customer service representative to close out my ticket without my consent. Once that was stated, I requested the name and contact information for his manager and corporate. He refused to provide me his contact number and stated; "All I have is his cell phone number and I'm not giving you that". In response, I said that's illogical as your manager works within the dealership, has a commercial number, and extension. He abruptly ended the conversation and stated, I will have him call you. I will update this review based upon the outcome. As of now, this has not been a good experience and am left with new issues that weren't present prior to dropping the vehicle off for service. More
by P. Ortiz
Employees Worked With
Jessica, Aaron, Brett, Gene
