Sheehy Toyota of Laurel

The worst experience ever for a simple service. Overall, an employee stole money out my car and the customer service needs work! I won’t be returning! Overall, an employee stole money out my car and the customer service needs work! I won’t be returning! More

They waste 3 months of my next time we had to do the paperwork three times now we got to send ID the girl tags is dead and they still talking about they need more information they are so sorry I would n paperwork three times now we got to send ID the girl tags is dead and they still talking about they need more information they are so sorry I would never recommend nobody to buy a car from them More

Dealership tried to charge $5000 in unremovable markups then laughed at me when I said I would t pay that. Terrible customer service would never buy anything from them. then laughed at me when I said I would t pay that. Terrible customer service would never buy anything from them. More

Let me start by saying that Charley Choe, Sales representative and Jordan Jenkins, Finance Officer helped me to the very end I mean they worked around the clock helping me to find the ideal truck f representative and Jordan Jenkins, Finance Officer helped me to the very end I mean they worked around the clock helping me to find the ideal truck for my situation, time, patience & communication amongst Charly & Jordan was on point . I highly recommend that if you are looking to trade/buy a car Charley Choe is the man to go to I HIGHLY RECOMMEND him because if he helped me with all my issues he a can definitely help you with yours. Jordan Jenkins is awesome as well. More

Sheehy Toyota of Laurel is a TERRIBLE dealership. Wasted 3 months of my life waiting on a Highlander, when they had one to sell, they jacked the price up with a $3,000 markup they said I MUST BUY or Wasted 3 months of my life waiting on a Highlander, when they had one to sell, they jacked the price up with a $3,000 markup they said I MUST BUY or they would not sell the car to me, a combat veteran. When I refused to buy the markup up price, they refused to sell. This is a dishonest place, looking for ways to gauge and steal your money. The general manager and sales managers produce a culture of saying anything to rip you off, all I wanted was to buy a new car at a fair price and I could not do that here. More

I had a great experience the sales person was very knowledgeable and gave me the time I need to make the right decision very satisfied with the service. knowledgeable and gave me the time I need to make the right decision very satisfied with the service. More

Purchased 3 cars from this dealership already. Worked with me throughout the whole process and made it very easy. Will recommend everyone that I know to purchase a car from them. Worked with me throughout the whole process and made it very easy. Will recommend everyone that I know to purchase a car from them. More

Be very careful with the Sales rep here and the ability of the service department. They will lie in your face. Don't expect service outside of the oil change and tire rotation in a timely manner. Been mont of the service department. They will lie in your face. Don't expect service outside of the oil change and tire rotation in a timely manner. Been months and still waiting for a small part for a door handle. Get the same run around every call and visit. Sales rep made a promise and lied basically to get me in a car and even with proof of promise apparently Sheehy can’t fulfill. Not a business with integrity, would not recommend. More

This location’s customer service has been an absolute nightmare! They say car buying in your early 20s is swimming with sharks, and I now understand. The way the employees like Deborah, Newton, Shawn, nightmare! They say car buying in your early 20s is swimming with sharks, and I now understand. The way the employees like Deborah, Newton, Shawn, and other managers at Sheehy Toyota of Laurel have communicated with me so condescendingly has been appalling. The title work on my car has been incorrect for over 4 months. I have been reaching out for help in person, through email and many phone calls , and received incorrect tags and titles throughout the process even though our paperwork is correct. Through many turns and phone calls, this location has held my title hostage and not completed their contract for over 5 months of me having the vehicle. When I reached my breaking point, I contacted Toyota’s Headquarters, but quickly was told that this Toyota dealer is independently owned. They have no control other than being a central directory for phone calls. Deborah Cox, in specific, was designated to oversee and communicate with me on behalf of Toyota Sheehy of Laurel. In the end of my interaction today, she told me that she is “not a psychic” after being asked if I could pick up my 5 MONTH LATE TITLE today! She spoke as if I was an inconvenience to her after asking for what other solutions besides returning my property after months and months of waiting they would see appropriate for my situation… I could give countless other examples of asking for managers contact information and never receiving it, or being BULLIED for months by countless employees, and then being told by a Deborah that repetition of these actions “is not bullying”. I rarely leave reviews for any location, but to stay silent and not acknowledge the multiple employees and unprofessional actions committed within my experience for others to hear would be immoral. If you’re looking for a location to buy a car and patronize, I strongly encourage you to consider other Toyota dealers. More

I purchased a 2013 Ford Escape in March 2023 which had hidden defects. After purchasing I discovered a document showing the engine shuts off while driving. Was this fixed? The first time I used the AC it hidden defects. After purchasing I discovered a document showing the engine shuts off while driving. Was this fixed? The first time I used the AC it started leaking under the dash. Come to find out, the vehicle needs a new transmission for $5600. The SUV isn't even worth that amount. Don't trust the Sheehy name. It's all about money not customers. More