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Tuttle Click Ford Lincoln

Irvine, CA

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237 Reviews

43 Auto Center Dr

Irvine, CA

92618

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Showing 237 reviews

February 10, 2024

Paul Parsons … Very helpful at all the time, give me updates about timing delivery for my F-150 Lightning 2022. Great attitude and attention. More

by Luis Prado
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Paul Parsons
October 22, 2023

Mr Paul parsons did a great job helping me meet my timeframe, he as well did a wonderful job helping me with my Lincoln. Suggested all the right things needed. I greatly appreciate all help and knowle More

by Jimwjean
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Paul Parsons
October 14, 2023

With my 2 most recent visits to this dealership, both times my different vehicles (Explorer ST & F150) were delivered with physical damages. The problem is that I didn’t fully notice either until getting More

by Kevin
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Jack
May 31, 2022

Service department is bad. I try to loyal but it's impossible. They do such a bad job. You dont take my business again. Going back to Rancho Santa Margarita Ford. More

by Diego Denis
Friendliness
Recommend Dealer
No
Employees Worked With
Paul Parsons
May 10, 2022

Okay I call three time left messages for my Lincoln mxz for service schedule. No one call I personally went on Saturday 7th May and talk to Paul Parsons and he say that Shawn will call me. As of Today Tues More

by siddshah102
Customer Service
Recommend Dealer
No
Employees Worked With
Paul Parsons
May 10, 2022 -

siddshah102 responded

Okay I call three time left messages for my Lincoln mxz  for service schedule. No one call I personally went on Saturday 7th May and talk to Paul Parsons and he say that Shawn will call me. As of Today Tuesday no one call. So I dont know how can I do my Lincoln car service. I hope some call and schedule my services. Thank you

May 17, 2022 -

Tuttle Click Ford Lincoln responded

Hello, we're very disappointed to read about your recent experience with us at Tuttle-Click Ford Lincoln. We're so sorry to hear you haven't recieved a phone call from our team yet! Could you reach out to our customer service team regarding this situation? They hope to connect soon so we can get you scheduled for service! Tuttle-Click Customer Service | support@tuttleclick.com

April 09, 2022

Took my New truck in for an idle issue, took a whole week to get it back and still has issues, plus they gave it back with scratches which were done by there mechanics. Would no recommend this service depar More

by Alba_gabe
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
No
Employees Worked With
Paul Parsons
May 12, 2021

Took a diesel truck in for a oil change it took two days. With and appointment then they wanted to upstate and keep it for another day or two to change the coolest. $200.00. Rip off More

by F50
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Sam
May 17, 2021 -

Tuttle Click Ford Lincoln responded

Hello, we are disappointed to hear about your recent oil change experience with us here at Tuttle-Click Ford Lincoln. We are sorry to hear that you felt this way! We hope to do all that we can to turn your experience around and show you the kind of customer service that we are proud to share. Could you please directly reach out to our customer service management team? We look forward to connecting with you! Tuttle-Click Customer Service | support@tuttleclick.com

February 28, 2021

After working with a dealer, we found the vehicle we wanted at Tuttle and requested a transfer. Tuttle first approved the transfer and then said it had sold. We chatted online with a rep that said it wa More

by Kymberly
Customer Service
Recommend Dealer
No
Employees Worked With
Unknown, never got the car.
Mar 02, 2021 -

Tuttle Click Ford Lincoln responded

Hello Kymberly, We are disappointed to hear about your recent experience with us here at Tuttle-Click Ford Lincoln. We are sorry to hear that there was much miscommunication about the vehicle you were interested in. We sincerely apologize for our mistake on this behalf. Could you please reach out to our customer service management team directly? We want to do all that we can to turn your experience around for the better. We look forward to connecting with you! Tuttle-Click Customer Service | support@tuttleclick.com

February 09, 2021

Craig was my service advisor. Customer service was excellent! Friendly staff. The porters were quick to assist me. I have nothing but good to say about this dealership! More

by Customer
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Stephanie Florentino, Craig Whitacare, Ken Stahl
Feb 09, 2021 -

Tuttle Click Ford Lincoln responded

Hello, thank you for sharing your recent 5 star service experience with Craig here with us at Tuttle-Click Ford Lincoln. We are thrilled to hear that Craig provided excellent, friendly and fast service. Thank you for making us your trusted dealership of choice, and we are here for you anytime you need! Tuttle-Click Customer Service | support@tuttleclick.com

December 13, 2019

Was able to get my car serviced with no appointment. Had a few minor issues but Craig was able to Solve all problems quickly. Have always had excellent service for my Lincoln. More

by Rndholts
Recommend Dealer
Yes
Employees Worked With
Craig Whitacare
Dec 17, 2019 -

Tuttle Click Ford Lincoln responded

Hello, thank you for sharing your recent 5 star experience with us here at Tuttle-Click Ford Lincoln. We are pleased to hear that you enjoyed getting your vehicle service without appointment. We are glad that Craig was able to solve all the minor issues, and provided excellent service. Thank you for being part of the Tuttle-Click family, and we are here for you anytime in the future! Enjoy every mile ahead! Sincerely, Shirley | shirley@tuttleclick.com

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