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Volkswagen of Beaumont

Beaumont, TX

4.7
63 Reviews
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1515 Interstate 10 South

Beaumont, TX

77701

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Showing 63 reviews

June 13, 2024

Bought a car there drove off 1 week Later light comes on now they tell me I have to fix it and it has three recalls on it service department is not good be the salesman Mr Nick done a good jod. More

by Damartin.dm74
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Nick
Jun 13, 2024 -

Volkswagen of Beaumont responded

It's disappointing to hear about the issues with your car and our service department. We strive for better standards, and I'm sorry we fell short this time. I'd like to assist you in resolving these concerns; please reach out when you can. Thank you, Kade Romero - Sales / Finance Manager - ext 23514

February 01, 2024

Rene and the entire service staff was great. Everything was taken care of quickly. My only regret was that I didn’t buy the car at this dealership. I would actually consider another purchase her More

by Coco1277077
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rene
Feb 02, 2024 -

Volkswagen of Beaumont responded

We're delighted to hear that Rene and the service staff provided you with great service. Your satisfaction is important to us. If you ever decide to consider another purchase, we would be honored to assist you. Thank you for your positive feedback, and we look forward to serving you again in the future! Safe travels in your vehicle!

January 30, 2024

Dealer made no promises but did interact with VW on our behalf to get this repair partially covered by a recently expired warranty. More

by JC
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rene and Rebecca
Feb 01, 2024 -

Volkswagen of Beaumont responded

It's excellent to hear that the dealer went the extra mile to interact with Volkswagen on your behalf, resulting in partial coverage for a repair, even after the warranty had recently expired. Proactive and helpful actions like these can greatly enhance the overall customer experience. Safe and happy driving!

January 24, 2024

The service department knocked it out of the park again. They always provide me with excellent service. More

by pachoate
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rene Hayes
Jan 26, 2024 -

Volkswagen of Beaumont responded

We're thrilled to hear that our service department consistently provides you with excellent service! Your satisfaction is a top priority, and we appreciate your positive feedback. We're here to assist you, and we look forward to serving you in the future!

January 22, 2024

Spent over 4 hours for Oil Change and battery charge. Positive poll loose but not fixed, More

by David
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
service manager
Jan 26, 2024 -

Volkswagen of Beaumont responded

Thank you for bringing this to my attention. I'd like to speak with you regarding this matter. I would like an opportunity to fix this and to earn your business, please contact me at (409) 840-3500. I look forward to speaking with you. Letorrance Gulley General Manager (409) 840-3500 lgulley@vwofbeaumont.com

January 17, 2024

Service department staff was friendly and respectful as usual. I never have any problem there The waiting room is spacious and comfortable with complementary drinks as well as a large tv. Wait time was les More

by teddybear
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kayla
Jan 21, 2024 -

Volkswagen of Beaumont responded

We're thrilled to hear that your experience with the service department at Gene Messer Kia was positive. It's great that our staff was friendly and respectful, and you found the waiting room spacious and comfortable. The shorter wait time than estimated is a bonus. Thank you for choosing us, and we look forward to serving you again! Safe travels!

January 09, 2024

Great service department. Renee is always helpful and is always informative and knowledgeable. Always a quick response in the garage with quality work. More

by rob
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Renee
Jan 11, 2024 -

Volkswagen of Beaumont responded

It's fantastic to hear that you had a great experience and that Renee provided helpful assistance! Our ultimate goal is your satisfaction! We appreciate your business. We are excited to help you in the future.

January 04, 2024

This was the best service experience that I have ever had. From the first phone call, I could tell how knowledgeable they were. The front desk was friendly and very helpful. More

by lesliereline
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Not sure
Jan 06, 2024 -

Volkswagen of Beaumont responded

We are thrilled to hear that you had the best experience! Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.

January 03, 2024

Had appointment at 10:30 got there 10:00 took 2 1/2 hours to rotate tires said they would wash it but that would be be another 45 minutes More

by Btphillips61bt
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Doe
December 30, 2023

Kayla with service is amazing she's always on top of things and makes sure my car is ready to go and she always has it washed. 5 stars all day long! More

by njorgen69
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kayla
Jan 03, 2024 -

Volkswagen of Beaumont responded

It's fantastic to hear that you had a great experience and that Kayla provided amazing assistance! Our ultimate goal is your satisfaction! We appreciate your business. We are excited to help you in the future.

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