Carvana

Hassel Free They offered me the best trade-in value, and the whole process was easy and smooth. The online and on-site customer service was excellent. They offered me the best trade-in value, and the whole process was easy and smooth. The online and on-site customer service was excellent. More

Who Knew Car Buying Could Be So Easy? I completely enjoyed my car buying experience with Carvana! The online process was so simple. After selecting the vehicle I wanted to purchase, it was I completely enjoyed my car buying experience with Carvana! The online process was so simple. After selecting the vehicle I wanted to purchase, it was just a matter of uploading a few documents and I had an offer on my trade-in and financing approval within minutes. I picked up my car at their Nashville location a couple of days later and it was delivered spotless and in like-new condition. The entire pick-up experience took less than an hour and that's including a 20 minute test drive. No hassles, no sales pitch and no pressure. I wish I could remember the name of the customer advocate in Nashville (I think it was AJ-but I'm not 100% sure about that) because he was excellent and deserves a shout-out in this review. The only extremely slight negative was that the 360 website tour of the vehicle that I purchased incorrectly showed heated seats as one of the features but the car does not have heated seats. Wasn't a deal breaker for me as the car was a great value for the features that it did have and it was otherwise exactly as advertised. Loving my nearly new car and would definitely buy from Carvana again! More

Great Experience This was the smoothest car buying process I've ever experienced. From the approval with the personalized buying options, to the delivery, to the follo This was the smoothest car buying process I've ever experienced. From the approval with the personalized buying options, to the delivery, to the follow-up - I've been pleasantly pleased with the entire experience. More

A new way to buy a car I purchased a car through Carvana and I must say it was an eye opening experience. No hassle, no stress, no pressure. The entire process was extremely I purchased a car through Carvana and I must say it was an eye opening experience. No hassle, no stress, no pressure. The entire process was extremely smooth and I can tell a lot of thought went into this new way of buying a car. Their website is well laid out and all of their vehicles looked fantastic. All of the important stuff can be done directly on their website. I chose to use their financing and all I had to do was verify 3 or 4 items, sign a contract and it was done. The car delivery was on time. I could also tell that even the delivery driver liked his job. The entire process took 3 days to delivery and that included me sifting through many cars before I made a final decision. I felt like they genuinely wanted to sell me a car that I was sure I really wanted, vs just trying to make a sale to meet quota. Very clean cars, well laid out website, good pricing, stress free and fast service. Great job Carvana! More

Great Car & Customer Service, Imperfect Delivery I bought this vehicle to save fuel on my daily commute and it delivers as promised with an average of 45 mpg. However, the car did not arrive in the c I bought this vehicle to save fuel on my daily commute and it delivers as promised with an average of 45 mpg. However, the car did not arrive in the condition I expected as the seats were soiled, the headliner had pen marks, and there were signs of a minor collision that was not properly fixed that my mechanic discovered. Customer service was great as they promptly reimbursed me for the detail & body work. More

Great buying experience! Easy way to buy a car. Great customer service, very helpful and informative. They delivered my suv right to my house! I'll definitely let friends an Easy way to buy a car. Great customer service, very helpful and informative. They delivered my suv right to my house! I'll definitely let friends and family know this is the place to buy a car! Go Carvana! ! More

Perfect Car Buying Experience Buying this car was the easiest major purchase I have ever experienced. No pushy salesmen, no up charging, no pressure, and no risk of buyer's remorse Buying this car was the easiest major purchase I have ever experienced. No pushy salesmen, no up charging, no pressure, and no risk of buyer's remorse. The website was so easy to use from both my cell and desktop. Both calls and Facebook posts I made were answered quickly. Customer service was very detailed oriented and so gracious. I love my beautiful "new to me" vehicle as it was exactly as promised and described online. And the personal touches Carvana provided at the time of purchase and afterwards (swag in car, Visa gift card taped to gas cover, $20 merchandise credit to online store, and handwritten note from my delivery guy ) made the experience an extra delight and more unique than other car buying experience. More

By far, the easiest way to buy a car! From beginning to end, this is by far the easiest ways to research and buy a car. The photos online matched the actual car and there were no surprises From beginning to end, this is by far the easiest ways to research and buy a car. The photos online matched the actual car and there were no surprises. The website provides a great way to compare various models and is very easy to filter specific criteria including mileage, price, and car features. We financed through Carvana as well and it was a very simple process and allowed us to customize our down payment, monthly payment and duration of loan. More

Best service ever! Buying through Carvana was one of the best transactional experiences ever! I shopped for several months, test drove several cars to understand the mod Buying through Carvana was one of the best transactional experiences ever! I shopped for several months, test drove several cars to understand the models and features I was looking for. Then, boom, the car that matched come up in my search and I pulled the trigger. Within minutes, I had a value on my trade-in, purchased the car, (to include a very well priced extended warranty), and arranged for financing it through the Carvana website. And, while that was a very easy, non pressure experience, what made it really special was the delivery. Rachel, the Caravan rep, called me the day before the delivery to confirm, then called while in route to be sure not to leave me hanging. She was right on time, professional, and extremely upbeat. I had a genuine feeling that her priority was not only to deliver the car and pick up my trade in, but it was to make the final part of my experience a pleasure as well. Rachel was extremely knowledgeable of the process and did an excellent job of assuring I was informed of the "7 day, no questions asked, test drive" as well as the final paperwork to be processed. A few signatures and the trade-in was her's and the keys to 2014 BMW 535 were in my hands. More