Carvana

Excellent Price with Great Customer Service I bought a 2016 Lexus GS 350 two weeks ago through Carvana. What drew me in initially was a great price (nearby dealership was about $3,500 more for a I bought a 2016 Lexus GS 350 two weeks ago through Carvana. What drew me in initially was a great price (nearby dealership was about $3,500 more for almost an identical car with similar mileage) and a user friendly website that made it easy to tour the car. You also get a FREE copy of the carfax report. With saving as much money as I did I wasn't expecting good customer service. Boy was I wrong, when I called to discuss adding a trade in car to my purchase I was greeted by a positive helpful person. All my future calls to confirm pickup date and verify my back account funds were also with very upbeat positive customer service people. I was relived with how stress free they made the process. They have even streamlined how they verify you have enough money in your account for car purchase. The 7 day money back guarantee is nice and I was pleasantly surprised that Carvana sent me emails following up on how car was driving and reminding me how many days I had left on 7 day guarantee. Other companies would have gone out of there way to try to make your forget about the 7 days to lower the chance you might return. This showed me the confidence Carvana has in their car quality. I bought the car on Black Friday and was very impressed that the day after my 7 days was up. Carvana made sure my $1000 promotion check was overnight mailed to me. Picking up the car was a fun experience with putting the token in the machine. Lastly and most importantly the car drives great and looks exactly like it did on the website. To be safe I took it too dealership for an inspection and they confirmed the car was in great shape and the tires were basically new. My next car will also be from carvana. More

Experience nirvana when you shop on Carvana! This is my first time shopping for a car online and I was happy that I bought it from Carvana! Carvana has very easy to use website! Customer service This is my first time shopping for a car online and I was happy that I bought it from Carvana! Carvana has very easy to use website! Customer service is excellent! I called Carvana several times before pulling the trigger! Car delivery was superb and prompt! The whole online car buying experience was super easy like shopping on Amazon. I will definitely purchase a car from Carvana again! More

Carvana is the best I have felt with a few dealerships. Dealerships are pushy. Carvana is very up front and doesn’t hide anything. They let you know about any songs or sc I have felt with a few dealerships. Dealerships are pushy. Carvana is very up front and doesn’t hide anything. They let you know about any songs or scratches, and they even include a full Carfax report for you to review before you even purchase the car. You get 7 days to check everything over and make sure the car works for you. They in no way force you to buy. They only want you to buy if it is a good fit for you. Their prices are very for also. I don’t ya e anything bad to say about carvana.... and there is definitely a cool factor to the vending Machiene if you live close to one!!! However the delivery service is also super convenient... but not as cool as the huge car vending machine :) More

Nice SUV and easy purchase. One week in and we love the vehicle. Two minor issues with a torn seat and driver's window problem. They should have been corrected prior to selling One week in and we love the vehicle. Two minor issues with a torn seat and driver's window problem. They should have been corrected prior to selling. More

Easiest process EVER Bought my 2014 Tundra from Carvana. Easiest car buying experience I've ever had from start to finish. I completed all paperwork online; had to sign a Bought my 2014 Tundra from Carvana. Easiest car buying experience I've ever had from start to finish. I completed all paperwork online; had to sign a few papers upon delivery of truck, no biggie. Best thing was not having to spend hours in a dealership with the high pressure sales from the salesman or the "Rolex" cheeseball who comes down from the tower to seal the deal trying to up-sell you stuff. Delivery guy was professional and very helpful. I'll use them again and again. More

Best car buying experience ever!!! More than I expected! I was not sure at first about buying a car on the internet. The pictures are great, I really liked that they show the small More than I expected! I was not sure at first about buying a car on the internet. The pictures are great, I really liked that they show the small defects. When I started the process it was very easy. When I needed to talk to someone, there was always a very pleasant person to talk to. I also appreciated how fast they would answer my email. The financing is very good and easy. The paperwork for the financing and purchasing the car was very easy. I also liked the fact that Carvana worked with me on some issues that came up, I was very satisfied on how they helped me. When the car was delivered it was even better than the pictures. I was very happy with the car. The fact that I could have turned it back that day, who does that? Then I had 7 days to drive it and to see if I really wanted the car. On the first day I knew I was going to keep the car. On the 6th day when I received a call from Carvana, I asked if I could add the extended warranty to the package. Within about 15 minutes that was taken care of. This is the first time I have bought a car with no stress and no spending hours waiting for the dealer to get the financing taken care of. I will buy my next car from Carvana!!!!! More

The best ever way to buy a car! I was looking for a vehicle around the Houston area for about four weeks. I was getting very tired of sitting and talking with sales people. Couldn't I was looking for a vehicle around the Houston area for about four weeks. I was getting very tired of sitting and talking with sales people. Couldn't find one that was a great value for the price. I'd make an offer and they all said, "that's the internet price" and that was the end of it. One night looking on car sites I came across Carvana. So, I thought I'd look. I found the vehicle I wanted at a great price. So.... do I take a chance buying off the internet? I did, and I am glad I did. The process is by far the best I ever had. I am 64 years old and purchased many cars and these people have it down pat!!! From the first phone call to my driveway delivery, it was "AMAZING" ! And every mark and or imperfection noted and shown on the net was exactly as described. I never was so relaxed buying a car.... And what dealer lets you drive a car for 7 days to see if you like it?? And if you don't for any reason, they will take it back, but they can't have mine", and give you your money back! You have to try them, you will not be disappointed. More

Absolute best car buying experience! I was simply amazed, the process was so easy and the truck was super nice! Buying the truck online was a little strange at first but Carvana has conv I was simply amazed, the process was so easy and the truck was super nice! Buying the truck online was a little strange at first but Carvana has convinced me otherwise. More

Unbelievable At first I was a bit skeptical about this new way of buying a car. However, after visiting a few local dealerships and trying to guys the real price a At first I was a bit skeptical about this new way of buying a car. However, after visiting a few local dealerships and trying to guys the real price and then being insulted by what they offered me for my trade in I thought I would give Caravana a try. I found the exact vehicle I was looking for at an incredible price. Entered my trade in information and the offer was perfect. I even chose financing through Carvana and the terms were great as well. I picked up the vehicle and was met by very professional staff and the process was unbelievably easy. My vehicle was in better condition that I thought and they gave me 7 days to change my mind. After a week I have to say this was the best car buying experience ever and I will be purchasing several other vehicles for my wife and kids through Carvana. I am convinced that there is no better way to buy you next vehicle than Carvana. More

Fun and easy! I wasn't exactly sure what car I wanted when I started researching. I really enjoyed being able to see all of the details about different cars online I wasn't exactly sure what car I wanted when I started researching. I really enjoyed being able to see all of the details about different cars online and make a decision with sales pressure. The pickup process was so quick! Being able to actually test out the car in my real life was priceless. More