Hanna Imports

We contacted Hanna Imports by phone as they are 3 hours away from us. They agreed to hold the 2023 Kona EV SEL we were interested in for us. Every interaction we had--beginning with Layla, the scheduler away from us. They agreed to hold the 2023 Kona EV SEL we were interested in for us. Every interaction we had--beginning with Layla, the scheduler we spoke with on the phone, then Tony Steed, who worked with us to decide this was the car for us, and, finally, DeAndre Price who walked us through the financing--was considerate and positive. Based on our experience, this was definitely worth the 6-hour round trip, and we can recommend Hanna Imports to anyone looking for a great deal on a used car! More

Not not sure how their reviews are so high. Unfortunately, their reviews were the reason why I went with this dealership. I did not use their financing, paid them in full with a check and recei Unfortunately, their reviews were the reason why I went with this dealership. I did not use their financing, paid them in full with a check and received the WORST customer service one the check was in their hands. I asked about paint when I test drove the vehicle, I have their MANDATORY Hannah Advantage - yet still can’t get a great paint touch up, I told them I wanted to transfer my tags, I got pulled and told u was in a stolen vehicle, then it rained one day while I went to go have them “look at the paint” for a third time and my SUV’s truck was drenched with rain. Please see all messages and hopefully you will save yourself some trouble and money! Also, please keep in mind that you may actually end up purchasing a lemon from Hannah Imports. Trust me, once they have your money, your no longer their issue, customer service and communication is certainly NOT a priority for this dealership, However, if you must purchase a vehicle from Hannah MAKE SURE YOU DO NOT work with BAVLY Nashed. I was told by his own colleagues that he definitely was not honest me and only 1 out of the four apologized so to that 1 person thank you. Hannah Imports is beyond the worst experience I’ve ever had with any dealership because it wasn’t just 1 person that was an issue or told lies, there were multiple people and a strong lack of integrity amongst that dealership The worst dealership ever. 6 months into having my car and I’ve been doing NOTHING but putting money into fixing every issue. More

**Edit** 1/31/25- I received a response asking how to rectify the situation. I responded and still have had no response. I also never received a reach out about the "replacement vehicle" mentioned in Han rectify the situation. I responded and still have had no response. I also never received a reach out about the "replacement vehicle" mentioned in Hanna's response to this review. Just another run around. Thursday January 23, 2025 I was texting back and fourth with staff whom responded to my inquiry about a 2021 Ford Expedition. I was told the process and set a date to come in and test drive and potentially purchase the vehicle. I was told on text that the morning of my appointment, I would receive a text confirmation of my reservation and that the vehicle would be reserved for me. I got the confirmation text Saturday January 25 confirming my reservation. I replied confirming and then asked if the vehicle was available. Staff replied it was. I live in Virginia and made it known that it was a 3 hour drive for me to get to the dealership in Raleigh. I arrived before my reserved appointment and updated staff. My husband and I walked in at 3:30 pm and was greeted by my sales rep. He immediately said, "sorry the vehicle just sold" and pointed to the family currently in the dealership and claimed they were the purchasers. My jaw dropped. I was told the car was being reserved for me. The rep said he found out at 2pm but would see if there was anything else you could get me in. I was very reluctant to even stay in the dealership at that point but I heard him out and you had a 2022 Ford Expedition that was $10k more expensive and my husband and I test drove it as the rep said they would make this right. Apparently making it right was limited to knocking off only $1,500.00 and getting me close to my desired payment. I was upset regardless because I came in there approved and everything for the 2021 Expedition and had driven 3 hours to get it. We were then told you were trying to work with the bank to do a rate shave and gave me a business card and said "I don't want to keep you in limbo, so I will contact you on Monday with an update, and I will even deliver the vehicle myself". I had a feeling that was your way of pushing us out the door with false hope. But I had faith that your company stood by their word and would make things right. I stewed all weekend thinking about this and just felt I was going to be "stood up". Here it is Monday, end of my work day and I have not received one single word from you. I reached out this morning on the text thread that contained a text from you after I left the dealership. I received zero response. I am purely heartbroken to have been treated like this. You lied to a customer about holding a vehicle for my scheduled appointment. You failed to "make it right". You did not care that a paying customer drove 3 hours to reach your dealership. You failed at customer service. I truly have never been treated so dismissive by a company before, especially since you lied to me and did nothing to make anything right. To this day 1/29/2025, I have not received any acknowledgment of my experience, although they are persistently chain email me asking for reviews! Well you got it!!! More

From the very first interaction - rude and condescending comments with Savannah to them wanting to charge $998 for a service protection plan ( LoJack). I’m grateful I walked away. I understand they’re a lar comments with Savannah to them wanting to charge $998 for a service protection plan ( LoJack). I’m grateful I walked away. I understand they’re a larger dealership and move 300 + units a month but for them to lose a customer ( I was in the market for two vehicles) that already had the financing established before walking in there, the exact car picked out, and simply not wanting to be forced into purchasing a “service plan” I did not want or need. I literally told them I would pay full price, all taxes, doc fees, and registration. It’s worth stating that because I was not some type of low balling customer that wanted thousands of dollars off the price. I typically don’t leave reviews, but this one was warranted. Very rude from the beginning and they force you to pay for packages you do not need. It’s a way for them to make more money and they don’t care. More

Deandre helped me purchase a vehicle remotely and I cannot say enough about how great he was. I was nervous buying car unseen but the assurance and customer support Deandre and Bav showed was excellent cannot say enough about how great he was. I was nervous buying car unseen but the assurance and customer support Deandre and Bav showed was excellent. More

Elie hoyek and manager did the impossible and helped us get our car, 2020 Nissan pathfinder get our car, 2020 Nissan pathfinder More

The little things add up like not being provided with a second key or a full tank of gas, this dealership setup was odd second key or a full tank of gas, this dealership setup was odd More

I am concerned that this car dealership is still in operation with all of the negative reviews. They will respond that everything is legal, but certainly they are morally bankrupt. Beware of the $1,49 operation with all of the negative reviews. They will respond that everything is legal, but certainly they are morally bankrupt. Beware of the $1,499 fee, that they add to the contract, disguising it as vehicle, locator device, paint protection, etc. It is laughable of how they make a standard bogus response to those customer complaints. AVOID This Dealer!! JC More