J&M Automotive

After a brief delivery problem, all went well. After a wait to pick up the car, it was worth it. I was treated quite well. Finance guy was great, and found us a good deal. Salesman was never pushy After a wait to pick up the car, it was worth it. I was treated quite well. Finance guy was great, and found us a good deal. Salesman was never pushy and responded to my inquiries. They went over the vehicle with me to make sure I knew how everything worked. Just need to bring it back when the mirror comes in. More

Trust is a funny thing. Some individuals give it openly, Trust is a funny thing. Some individuals give it openly, while others are more hesitant to dole it out. I (regretably) happen to be a person that Trust is a funny thing. Some individuals give it openly, while others are more hesitant to dole it out. I (regretably) happen to be a person that trusts others freely and gives them the benefit of the doubt. To my own demise, I gave J&M Automotive more trust than they have proven to deserve. I purchased my 2002 Mini Cooper from the company in April or May. That gave me about a 7 month window of time to enjoy the fruits of my labor. After spending around ten thousand dollars on what seemed to be a quality car, I was soon shown otherwise. On the drive home, the airbag light lit up. I soon brought the car back within the 30 day warranty period. They assured me the issue was fixed, so I drove home. Not even half way to my destination, the light turned back on. J&M did not fix the problem. At two hours each direction, I found it silly to bother with another warranty trip. That light is still on, the system disengaged, and my life is endangered daily because of these people that "claim" to fix cars. That is not even the beginning. About one month later, the front tires were worn to the wire and had to be replaced. The car alignment was so far off that the service provided laughed. The technician did not even want to touch the car. He told me that the control arm bushings were discovered to be worn almost to the point of nonexistence. I paid hundreds of dollars and went on my way. One month after that, the power steering in the vehicle completely halted. It is nearly impossible to drive the car now. The cherry on top of it all came yesterday. During a routine drive home, the spark plug in the second cylinder blew out, causing all threads to be lost. I am now faced with the task of having the head removed and replaced. This bill will be about $3,000 at a repair shop. Now, in just over half of a year, function of the air bags has become nonexistent, the power steering system has 100% failed, the tires were worn to the wire due to an extreme misalignment not corrected or addressed before sale, and my engine is useless. Paying ten thousand dollars for a Mini Cooper in excellent condition is a perfectly acceptable concept. Paying ten thousand dollars for a piece of horse xxxx that is falling apart at the seams is a tad absurd. I am extremely dissatisfied with this company and all that it stands for. I have been scammed and taken advantage of and I hope that others will realize how horrible your company is as well as the product you sell. Only a dealership of brainless employees would instal aftermarket spark plugs into this type of vehicle. I am not told that the threads slowly loosen, destroying others around them, until the plug blows out, leaving nothing behind. Good job J&M. You sure know how to sell a quality product. Keep up the excellent work. More