J&M Automotive
Naugatuck, CT
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1,803 Reviews of J&M Automotive
Tom was very professional and courteous Felt very comfortable here and the information that they gave us towards the history of the car was very helpful. Thank you. comfortable here and the information that they gave us towards the history of the car was very helpful. Thank you. More
Was a little bumpy at first but Norbert turned it all around and we ended up with a great car at a great price. This is the third car we purchased over many years. They all got passed down to the kids. around and we ended up with a great car at a great price. This is the third car we purchased over many years. They all got passed down to the kids. More
J&M Automotive Get A+ from finicky buyer! A+ Shopping A+ Fair Priced, Finalized Deal A+ History and Maintenance Reports A+ Paperwork A+ Follow-up Next Level Operations from my option A+ Shopping A+ Fair Priced, Finalized Deal A+ History and Maintenance Reports A+ Paperwork A+ Follow-up Next Level Operations from my option of interest, intro call of the sales rep (Lou Calabrese), communications document transfer, finance and out the door. This dealership has it all. Every 2-3 years I get a car that I want, Albert Arroyo in finance has his department process & procedures down to a T, he is fantastic. The sales floor was exceptionally clean, and everyone was welcoming. Preparing the car, transferring the title, and organizing paperwork was right on the money! I took ferry across the Long Island Sound, Uber and then 20 min to dealership. From the moment I got onsite, it literally took 40 min and out the door. Total turnaround time from Long Island-Conn and back home 5 hrs. Thank you, Lou Calabrese, Albert Arroyo and J&M Automotive Team! More
My fiance and I have been looking for a newer vehicle to replace his Chevy Silverado. After a full search of all vehicles in the area, we settled at J&M Automotive. We bought a 2019 Chevy Silverado. Tom Tra replace his Chevy Silverado. After a full search of all vehicles in the area, we settled at J&M Automotive. We bought a 2019 Chevy Silverado. Tom Tramazzo was wonderful showing us 3 trucks before we agreed on the 2019 Silverado. The experience was fantastic. He ran around the lot and to the other one in order to allow us to sufficiently make the decision on which truck was best for us and ours needs. I was very pleased with the sales and service at J&M Automotive. I would buy again. More
Excellent, highly recommended used car dealer. Large selection of vehicles, fair price, knowledgeable professional staff. Not like other shady used car dealerships in the area. Large selection of vehicles, fair price, knowledgeable professional staff. Not like other shady used car dealerships in the area. More
The dealership is too far away to drive to look at a car. Even though they said they would deliver the cost of the car and their fees was too much money for us to move forward. Dannielle Cureton seemed very Even though they said they would deliver the cost of the car and their fees was too much money for us to move forward. Dannielle Cureton seemed very nice and helpful More
Very helpful and relaxed visit, they showed me the car, gave me information about the car and the dealership, no pressure great place, while I did not buy the SUV I looked at I will be back, I check their gave me information about the car and the dealership, no pressure great place, while I did not buy the SUV I looked at I will be back, I check their inventory weekly More
I would never recommend anyone to go to J& M. All the bad jokes that you hear about used car salesmen are true....especially the salesmen at J& M. I would prefer to drive a bicycle than drive a All the bad jokes that you hear about used car salesmen are true....especially the salesmen at J& M. I would prefer to drive a bicycle than drive another car purchased from these 
"wheeler and dealers." My story: I worked with LOU ( salesman ) His business card with his handwritten ..... Out The Door Price of 37,800 ....on a truck that I wanted to purchase. It was a cash sale...little to no documentation was required. When I received the official invoice for the truck by BRAD ( manager) my "Out the Door "had changed from 37,800. to 38,514.31 I was billed... $598 for document fee.... NEVER DISCUSSED UP FRONT AND TRANSPARENT. When I brought up the difference, Brad claimed that Lou had made a "SIMPLE MISTAKE"..... off by 714.31 They refused to honor their original salesman written quote . After three days of being dissatisfied with their lack of integrity, I went to the owner ( MIKE) Dont waste your time. He is above responding to customer emails with the facts I documented Tells you how seriously he takes customers service. Lack of accountability starts at the top. Brad said that he had to "pull his pants down" in order to give me the final price he did. Really? Must be very little holding up his pants .... My final invoice was 37,982.56....still not matching the original price given to me. BOTTOM LINE: J& M refused to sell the auto at the salesman's quote This is bad business The only saving grace was Steve, the salesman who finalized my payment. He was polite, courteous and responsible. Despite any spin or false tale they will tell you....it is my suggestion you do your own due diligence if you want to due business there Remember: "Pulling the pants down" is synonymous with the oldest profession in the history of the world. Louis Nichole More