Jones Ford Wickenburg

Poor aftercare. I drove from surprise to here for a truck I saw online. Didn't haggle the price, pretty much drive up, said this truck, test drive it and was ready to I drove from surprise to here for a truck I saw online. Didn't haggle the price, pretty much drive up, said this truck, test drive it and was ready to buy. The price was fine, for a used hauling truck, but the "aftercare" from Casey Clarke (internet sales manager) was horrible. I've been waiting since I got the vehicle (1-9-18) for my vehicles handicap plates, and my temp plates are set to expire on 2-20-18. When I bought the vehicle, I was told it was smogged, until I got a letter in the mail, post dated 1-16-18 that I needed to get it smogged. I handled it quickly and even tried to get my plates myself at the MVD, but it wasn't registered to me yet because it needed to be smogged. So I get in touch with Casey and the smog certificate is picked up on 1-22-18. I've called and texted him several times since, each time I get "as soon as they are in there's a note for me to call you, they should have been in by now, someone is home for the day and it would be in their file cabinet, they aren't in yet, etc, etc." Forward to today and I'm mad. My plates expire in 5 days I try to tell him I'm the customer, I haven't gotten a call back about anything and I want my plates. I get hung up on. Then they call back and Casey tells me I need to act like an adult, oh and that I hung up on him, not the other way around. I don't need to do anything, I need to be provided with customer service, not be constantly told excuses on where my plates are. Or maybe when I asked if it was smogged in the office, they should find out instead of saying yes it is and have me sign something saying so. I need a sales person who will admit when they are wrong and not put a customer on a back burner simply because the cash already changed hands. Which I don't get, I paid cash, no loan no nothing. Maybe that's why they don't care about me here and Jones Ford, but I got plenty of reasons to buy my next vehicle somewhere else. And none where from the buying experience, aftercare. More

knowable they chased down my electrical wiring problem ,, repaired said problem and a very reasonable price, this is the 2nd time I have hard my Ford 250 super they chased down my electrical wiring problem ,, repaired said problem and a very reasonable price, this is the 2nd time I have hard my Ford 250 super duty in to Jones and both times I have been extremely satisified,,,, More

Very honest After I had a flat tire AAA put on the spare. Later my car wouldn’t start so I called AAA again and this time they sent a tow truck and it took me to After I had a flat tire AAA put on the spare. Later my car wouldn’t start so I called AAA again and this time they sent a tow truck and it took me to Jones Quick Lube. It was closing time but Service person Mike told me they would phone at 9AM the next day and let me know what was wrong. I also wanted them to repair my flat and put that on and look over the car. At 9 am Mike called, told me it was only a wire from the starter that came off, he also recommended a new air filter. My car was ready to go at 10 AM the next morning and even though I was a woman alone they were very honest and did not add any thing to my bill. More

Tesla tire repair Pulled into their Quick Lube location in Wickenburg Arizona at 7:55am before their opening hour. They helped me out immediately as Service Writer Ben Pulled into their Quick Lube location in Wickenburg Arizona at 7:55am before their opening hour. They helped me out immediately as Service Writer Ben took they information and their Technician Jorge made the repair. Staff acts and preforms in a very professional manner. Vehicle was returned in a clean condition. An effort was made to look up the specific’s of the vehicle as it has specialty tires with a gel lining for reduction of road noise. Kudos to Facility Manager Mike and his staff... P.S. Had to list vehicle as recreational vehicle due to no listings for Tesla’s... More

Tire Replacement I went to Jone’s Quick Lube and had two tires replaced on my Rv. Ben was my contact and the fellow who did the work were thorough. Clean service area I went to Jone’s Quick Lube and had two tires replaced on my Rv. Ben was my contact and the fellow who did the work were thorough. Clean service area and customer waiting area. More

Horrible service from Sales Mgr Aaron We stopped at this location Sat Jan 19 and spoke to David who was so helpful and willing to find a truck we wanted, but he went on vacation and his sa We stopped at this location Sat Jan 19 and spoke to David who was so helpful and willing to find a truck we wanted, but he went on vacation and his sales mgr Aaron Wayas told us he would have the truck from the Buckeye location at thier location Sat Jan 27th for us . We arrived at 11am today and Aaron didn’t come into work or bother to call us and let us know he couldn’t get the truck. We wasted an hour driving there to find no truck, no one to help us and no one cared, the worst service I ever dealt with!!! I will never go there again and I will tell everyone about how this horrible experience!!!!!! so, we drove to Buckeye, drove the 2016 F350 and bought the truck. From our first hello to good bye our experience was great. One hour later we walked out the door with a new truck! Thank you Jones Ford in Buckeye for taking care of us and treating us so good. More

Prompt and thorough Promptly got vehicle in for service. Recommended additional item needed and quickly completed service. He was friendly and courteous throughout the Promptly got vehicle in for service. Recommended additional item needed and quickly completed service. He was friendly and courteous throughout the job and promptly handled billing. More

Lube and Oil service Why do they call it lube and oil when there is no lube work done. The oil change and tire rotation was done very quickly however I ask the service re Why do they call it lube and oil when there is no lube work done. The oil change and tire rotation was done very quickly however I ask the service rep when he presented the bill if they had checked the air in the tires and was assured they had when I got home I checked the air and found not one tire up to specifications. This is a typical failure at Jones since when taking in my other car to the Quick Lane of Jones Ford they rarely check the air pressure. This will not prevent me from using Jones Ford in the future I will just be sure to check my own air pressure. More

Poor, Poor Experience! It now appears that our purchase of a 2008 Chevy Suburban LTZ from Jones was a huge mistake. It also seems that their “complete inspection” was not c It now appears that our purchase of a 2008 Chevy Suburban LTZ from Jones was a huge mistake. It also seems that their “complete inspection” was not complete and not much of an inspection. I feel at the least we were misled/lied to or given a good old snow job. Or, there is a huge lack of honest, qualified personnel at Jones. So far we have invested about $200.00 into this completely inspected vehicle. Now I just got an estimate from my mechanic for “a long existing problem”, the air ride compressor and both rear air shocks and some other safety equipment. $2131.00! This issue was pointed out to Mike Harn, our salesman. He said this was the “traction control” resetting. Wrong! This noise was the air ride compressor trying to reset, due to the air shocks that were shot. Any competent mechanic would have seen this glaring problem and replaced all. More

Very courteous people an good service I have had great service and the personal at Jones Ford, Wickenburg have been great to work with no hassle just good honest people. I will recommend t I have had great service and the personal at Jones Ford, Wickenburg have been great to work with no hassle just good honest people. I will recommend this dealership to other people. More