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Luther Family Ford - Service Center

Fargo, ND

4.4
2,825 Reviews

2,825 Reviews of Luther Family Ford - Service Center

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October 06, 2023

Learned the hard way to always make an appointment for an oil change. “Quick” Lane took almost 6hrs. More

by KT
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Hadley Boline
October 06, 2023

Anna was pleasant and professional. A definite asset to the company. Work was done efficiently and correctly. Oil change was affordable. More

by gerald1958
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Anna Hawkins
October 06, 2023

I arrived early and my oil was changed quickly, very professional and courteous staff. Highly recommend. More

by Herrud
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Terry Wicklow
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ryan Kotschevar
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Travis Dickinson
October 05, 2023

Terry Wicklow was my salesman and has been a fantastic support in dealing with a few issues in my brand new Maverick. I can say with certainty that if Terry was not how he was I would have likely retuned More

by COLINHELFENSTEIN
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Terry Wicklow
5.0
This rating includes all reviews, with more weight given to recent reviews.
October 05, 2023

Greta service! !! Luther did a great job as usual! Tremendous service department! Will definitely come back! More

by KLAHSH
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lonnie Hager
5.0
This rating includes all reviews, with more weight given to recent reviews.
Eric Hasbrouck
5.0
This rating includes all reviews, with more weight given to recent reviews.
Brian Bendickson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Steve Fisher
5.0
This rating includes all reviews, with more weight given to recent reviews.
James Isaacson
5.0
This rating includes all reviews, with more weight given to recent reviews.
October 04, 2023

I appreciate the communication by trxt about appointments, vehicle being done, etc., always good service! More

by Kristal
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Eric Hasbrouck
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Demetrius?
October 04, 2023

I have a 75,thousand pickup that leaks terrible in back bed. Had it in and not fixed More

by standingpipe
Workmanship
Recommend Dealer
No
Employees Worked With
Eric Hasbrouck
4.0
This rating includes all reviews, with more weight given to recent reviews.
October 03, 2023

I was #4 in line for a “quick lube oil change” when the doors opened at 7:00 a.m. 90 minutes later the oil change was completed. 90 minutes. That’s ridiculous. More

by chrisregimbal10
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
No one
Oct 03, 2023 -

Luther Family Ford responded

I apologize that we let you down when you were in for your last scheduled service. Quick Lane operates one “first come first serve” bay and two lanes that are reserved for appointments only. We expect each vehicle to spend 30-45 minutes on the bay as we do offer other services such as tire rotations, air filters, cabin filters, fuel filters, battery replacement, tire repair and replacement as well as some recalls. If you have places to be and things to do we offer shuttle service around the FM area at no charge. Please reach out if we can help you make an appointment for your next service.

October 01, 2023

Easy to make appointments, did quick work, reasonable pricing, friendly, great communication, easy payment methods More

by jlucht
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brian Bendickson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Steve Fisher
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 01, 2023 -

jlucht responded

Thanks for great service

October 01, 2023

I was in there over 5 hours for a quick lane oil change only. That’s ridiculous, I was there a couple minutes before they opened at 7 am and didn’t get done until 12:15 pm. This is the second time I got bu More

by nphanson78
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Brian Bendickson
1.0
This rating includes all reviews, with more weight given to recent reviews.
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