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Luther Family Ford - Service Center

Fargo, ND

4.4
2,825 Reviews

2,825 Reviews of Luther Family Ford - Service Center

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July 16, 2023

Great staff. Always friendly and helpful. Would recommend to anyone looking for a new vehicle. More

by bob l
Recommend Dealer
Yes
Employees Worked With
Ethan Anderson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Trevor Mell
5.0
This rating includes all reviews, with more weight given to recent reviews.
July 16, 2023

Excellent service and friendly staff. Brought my Lincoln in for service as lunde no longer has service availabile. When I went to pay my bill the cashier asked me about Lincoln reward po More

by ross.n.stark
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Megan Weninger
5.0
This rating includes all reviews, with more weight given to recent reviews.
July 15, 2023

They were very polite and the job was done in a timely manner. Will definitely continue using them. More

by BJDWSLUSH
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brian Bendickson
5.0
This rating includes all reviews, with more weight given to recent reviews.
July 15, 2023

Brian in write up is always great at solving my truck issues and getting me in More

by John
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brian Bendickson
5.0
This rating includes all reviews, with more weight given to recent reviews.
July 15, 2023

Had great experience with the service department. I will always come to Luther when my vehicle calls for service. The service department takes pride in their product and is very friendly and underst More

by STROMBOLISURPRISE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lonnie Hager
5.0
This rating includes all reviews, with more weight given to recent reviews.
July 14, 2023

Have purchased one vehicle from Luther so far and looking at another for trade. Always get back to you in timely manor, great to work with and very professional at thief jobs. Quick in the shop for vehicle s More

by caitlinskye
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Terry Wicklow
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ryan Kotschevar
5.0
This rating includes all reviews, with more weight given to recent reviews.
July 14, 2023

Went in for recall and engine diagnostic did not get accurate results on the engine light in fact I’m quite sure the only thing checked was the battery. Which was replaced the next day and the engine li More

by cyleste_chambers
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
N/A
Jul 14, 2023 -

Luther Family Ford responded

Looking into your concern, it appears your vehicle had multiple codes in history, one of which was low battery voltage. You were advised we needed to address low battery voltage before we could continue down the diagnostic path. You told the advisor you would be getting the battery replaced elsewhere the following day. We could not properly diagnose your vehicle without rectifying the battery voltage issue . You were not charged full diagnostics ($150) as we could not go any further unless the low voltage was rectified. Now that the battery voltage concern is resolved we would be happy to continue down the diagnostic path.

Jul 14, 2023 -

cyleste_chambers responded

Nobody ever told me that. I only told them that I already knew about the battery and was paying for a diagnostic to be told something that I already had an appointment for which is why I was given half off. Which is appreciated however I do not think I should have to pay for a full diagnostic all over again I would be happy to come back and pay the other half for a correct diagnosis however.

Jul 14, 2023 -

Luther Family Ford responded

We would be happy to work with that! I will ask your advisor to get back in touch with you on Monday.

July 13, 2023

Everybody that I worked with at Luther Family Ford was extremely helpful, polite, courteous and professional. Represented the company very well. I'm very happy with Luther Family Ford and will strongly re More

by Anthony.Sibanda86
Recommend Dealer
Yes
Employees Worked With
Jason/Jeremy and Steve
July 13, 2023

Greeted promptly and quick service. Cashier was very helpful Pleasant experience and I enjoy the can of soda and chocolate chip cookie More

by OJZACK3
Recommend Dealer
Yes
July 13, 2023

The work is done efficiently and correctly. They are very accommodating. They are very professional. More

by SCOTT.HELMER
Recommend Dealer
Yes
Employees Worked With
Steve
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