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Luther Family Ford - Service Center

Fargo, ND

4.4
2,825 Reviews

2,825 Reviews of Luther Family Ford - Service Center

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January 14, 2023

The work the team does is great? I did have a bit of a problem with paperwork but the office staff stepped up and handled things to beyond my expectations. More

by dchinkley
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
James Isaacson
5.0
This rating includes all reviews, with more weight given to recent reviews.
January 14, 2023

Prompt service I always am well treated with friendly attitudes from all the employees I deal with More

by anniesball
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brian Bendickson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Travis Dickinson
January 13, 2023

They screwed me on an air cleaner filter. charged me 10 dollars to install. Never told me about that charge never receive coupons anymore. Why waste time filling out questionaires. More

by garyohnstad5375
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Trevor Mell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Terry Wicklow
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tim Zastrow
5.0
This rating includes all reviews, with more weight given to recent reviews.
Lonnie Hager
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 13, 2023 -

Luther Family Ford responded

Good Afternoon, I have attempted reaching out to you directly but have been unable to get through. My Quick Lane staff is instructed to quote all costs up front prior to replacement. The price is generally quoted as installed. If my staff did not quote the total pricing I apologize as that is not our process. I had already issued you a refund of $9.80 in FordPass rewards, you can verify that in your FordPass account. I am very easy to be reached and always try to be fair with my guests. FordPass Rewards allows our guests to be rewarded for every visit and has taken the place of coupons.

January 13, 2023

Staff was very nice and explained things. I enjoyed cookies and a can of pop, nice touch. More

by THEREIHES
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brian Bendickson
5.0
This rating includes all reviews, with more weight given to recent reviews.
January 13, 2023

You guys did good, thank you for working on my vehicle. Will recommend to others More

by Tyler.Severance.jc
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ashford Swenson
January 13, 2023

Staff were courteous, friendly and helpful. In addition to an oil change was able to get recall part installed without an appointment. 😊 Time waiting was not excessive. More

by Renee Loehr
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brian Bendickson
5.0
This rating includes all reviews, with more weight given to recent reviews.
January 13, 2023

Excellent service and very kind staff. They kept me updated on everything when they serviced my vehicle. More

by Erik V
Recommend Dealer
Yes
Employees Worked With
Ryan Kotschevar
5.0
This rating includes all reviews, with more weight given to recent reviews.
January 13, 2023

Nice to be able to get the vehicle in for an oil change without an appointment. Waiting room was clean. Cookies are awesome! More

by jonc.norstog
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
I'm not sure who the technician was, but 5/5 stars
January 12, 2023

Awesome sales with Tim Zastrow. Had a vehicle I could drive away the same day😊😊😊 More

by LAV75
Service Price Transparency
Recommend Dealer
Yes
Employees Worked With
Ethan Anderson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Others who worked with Tim. Can’t recall names. Sorry. Awesome team!! Young guys with great potential!
January 11, 2023

We came to Fargo for a doctors appointment. Very grateful for Luther Ford getting us back on the road, so we could get back the same day! More

by Kconnole
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brian Bendickson
5.0
This rating includes all reviews, with more weight given to recent reviews.
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