Orr Nissan Of Wichita

I went to Orr Nissan on 9/13/24 everyone was very friendly and helpful. Jake Poynor was my salesperson he was amazing. Jake walked me through the process step by step and stayed with me till the end friendly and helpful. Jake Poynor was my salesperson he was amazing. Jake walked me through the process step by step and stayed with me till the end when he put the keys to my new kicks in my hand. Great job Jake keep up the Great work! Rose Jamison More

While I believe that this has been one of my easier car buying experiences, I left feeling very frustrated. Walking in I was placed with a gentleman who was very kind, however him having an air pod in, the buying experiences, I left feeling very frustrated. Walking in I was placed with a gentleman who was very kind, however him having an air pod in, the entire car buying process made it feel very unprofessional or as if maybe he didn’t care. When sitting down to look at the numbers I was offered the lowest amount of my trade in value (if my car was in bad shape). It wasn’t even due to how my car looked. It was due to them changing the price of their car that my car was now worth less. That part really did not make much sense to me because if my car is worth a certain amount that shouldn’t change because of the vehicle I am looking at. But I know that’s how car dealers work. Ultimately I ended up spending a thousand dollars more than I would have had they not deducted that off my trade in. Yes I could have walked away but I was in need of something bigger and was assured this wouldn’t be a waste of a total 4 hour round trip. By having to spend more money I did not have enough room in my budget to purchase and extended warranty where I felt stressed and pressured to do something I could not afford because I had not expected my trade value to be less than what the top part of the range I was given. I ended up saying no to the extended warranty because of the poor trade value. The vehicle I traded in was in perfect condition so there was no reason that I should have been given less. Upon arrival home and further inspection of the vehicle it was discovered that one of the floor mats was missing. This was very frustrating because it was a detail that was overlooked but I feel should have been disclosed by the dealership. At the end of the day I could have walked away, and part of me wishes that I would have. If a number was not reasonable for a trade in value it should have never been provided. More

Recently took my car to NISSAN dealership for repairs 1/5 waited for four days before someone took a look at it(yes I had an appointment). After calling a couple of times the work was completed within 2hou waited for four days before someone took a look at it(yes I had an appointment). After calling a couple of times the work was completed within 2hours and finished on 1/10. My employer helped with the cost of repairs and cut a check to Nissan for over $1300, when trying to pick up and pay for the repairs I was advised by Nissan they do not accept checks over $200. They have no specification if personal or company along with no advisement anywhere on the website or invoice I received stating this information. I ended paying out of pocket for the full amount of $1753 and still trying to figure out how can I be reimbursed and pay my bills. Since my employer help pay they cut the check to the dealership directly for the services and not me personally. I requested a call on 1/17 to discuss and I am still waiting. Then I was charged for a car battery I did not ask for or approve since my previous battery was purchased January of 2022 and was still under warranty. I understand the battery was not working, but I would have rather paid for it to be charged so I could replace it while it was still under warranty. Worst experience More

Where to start. Short is "Run don't walk AWAY from this dealership". They utilized every "used car salesman" trick in the book. Start by advertising one price t Short is "Run don't walk AWAY from this dealership". They utilized every "used car salesman" trick in the book. Start by advertising one price that is different when one gets there too look at the car. Then tried the bait and switch. Always the high pressure of got more people waiting to buy this car. High pressure of this price is only good for right now. Then the back and offer and counter offer with the "sales manager" - you know where the salesman goes out of sight and takes a coffee break just to make you wait. During this process is the constant shuffling of numbers between actual price of vehicle, trade value, payments, extra stuff like extended service agreements. I have to agree with the other reviews that say "they are energetic about the process", but it is purposely made confusing so one can't tell the exact price of anything. Energetic isn't good. While waiting they offered us all sort of drinks and snacks and even sandwiches making it sound like they complementary, only to find out they were actually chargeable and outrageously priced. After HOURS of fake negotiations, the paperwork came back for signatures and as other reviewers have noted the overall price had magically gone up $2000. Dealer handling, delivery fees, and some stupid made up other thing. Apparently they had hoped we wouldn't notice.??!? For some stupid reason we made the mistake of purchasing the car anyway. Then the new issues. They had agreed to do certain services to the car but getting them actually done was like pulling teeth. Then the final big mess up. We never got the paperwork. Realize the temp tags were expiring. Calling them they said they mailed it to a certain address. Drove 4 hours to get the mail from that address and it wasn't there. Went into the dealership where they "suddenly" realized they had never mailed it because one of their people had been sick. Now it is only days from the temp tag being expired, no way to perform all the stuff needed in time and they refuse to get us another one. Temp tag. Their solution, "just explain to the policeman why you have an expired tag". ZERO real concern for their customer. Contrast this with a Toyota dealership in New Mexico where we had issues getting paperwork transferred to Colorado to get a permanent tag. They issued a temp tag remotely and sent it overnight FedX to me. That is customer service. More

Stay away, worst customer service to single women! Run, don't buy from them! My vehicle is an 2018 Rogue Sport, had problems with my seat. Went to corporate and they won't even buy my car back. The car is don't buy from them! My vehicle is an 2018 Rogue Sport, had problems with my seat. Went to corporate and they won't even buy my car back. The car is STILL under warranty! Service manager is a JOKE! More

Bait & Switch Tactics! We had a service appointment here and left to go look at other used cars while they worked on repairing our car. Came back and were told a bunch of pa We had a service appointment here and left to go look at other used cars while they worked on repairing our car. Came back and were told a bunch of parts had to be replaced and that they could fix it for an astronomical amount of money. After calling around, we decided to get a newer car. The sales manager and finance guy were a joke and rushed us through the whole process. They promised 60-day tags, free service, and warranty work. None of that materialized after the sale. I do not trust the sales and service at this dealership to work on our car. More