Texas Direct Auto

Terrible customer service and lack of communication from start to finish. I still don’t have any paperwork I signed on the sale of my vehicle. start to finish. I still don’t have any paperwork I signed on the sale of my vehicle. More

Easy to go through the car buying processe, quick and reduced waiting time. Made the car buying process easy and enjoyable. Great sales person, Inoma reduced waiting time. Made the car buying process easy and enjoyable. Great sales person, Inoma More

We had the very best experience ever at a dealership. We were in and out with our new car within an hour. They are extremely awesome, great job everyone! were in and out with our new car within an hour. They are extremely awesome, great job everyone! More

Maria was really Professional She was very kind and helpful from the first communication to the end of the process, the paperwork is simple and fast. I would really recommend to my She was very kind and helpful from the first communication to the end of the process, the paperwork is simple and fast. I would really recommend to my friends More

I liked how they were very helpful and patient and did not try to add in unnecessary fees. very straight to the point and honest not try to add in unnecessary fees. very straight to the point and honest More

Misleading agreed on one thing with the salesman, but things got switched on me the last minutes Talk to one of the managers Patrick Scott and basically did nothing Wouldn’t recommend things got switched on me the last minutes Talk to one of the managers Patrick Scott and basically did nothing Wouldn’t recommend More

Jason was a really great salesman and provided me with great customer service. I would enjoy to buy from Texas direct again on the near future! great customer service. I would enjoy to buy from Texas direct again on the near future! More

Horrible Customer Service Contacting and Sense of Urgency Extremely slow in responding to emails by most involved. Was lucky to land on one great purchasing agent that tried to help. The customer service co Extremely slow in responding to emails by most involved. Was lucky to land on one great purchasing agent that tried to help. The customer service contact information was useless since you are placed on hold for over 40 minutes. Even their own agents had trouble transferring calls to other areas, since they rarely answered. Email correspondence was not replied to when it came to resolving issues. Dis-organized and with little sense of urgency. Fast to take your money for a purchase, but slow at paying you for the trade-in. More

Simple process for paperwork, no long waits in the dealership. Great customer service, he knew exactly what I was looking for and made sure he found the right car. dealership. Great customer service, he knew exactly what I was looking for and made sure he found the right car. More

My car specialist is so amazing, she understands what I’m looking for 100%. It’s like we have the same exact taste in cars. She recommended a car for me after I’ve been looking for a car on the website for m looking for 100%. It’s like we have the same exact taste in cars. She recommended a car for me after I’ve been looking for a car on the website for more than 2 weeks and She picked a car for me that I was already seriously looking at. This wasn’t just her doing her job she was SO amazing. I have to say I haven’t received this level of customer service in a very long time she was so very well Spoken and verbally articulate and I really appreciated her candor. She kept it 100% with me on everything, I felt comfortable with her during my entire car buying process. I will recommend Vroom to all my family and friends and people I meet on an everyday basis just because of the level of customer service and honesty I was shown by my car specialist, GREAT JOB I’m so VERY HAPPY!! More