Texas Direct Auto

Long waiting and bad experience! Although we did buy the car from them because they had the car which we wanted, the process of buying was very inefficient. 1. Every time you go, y Although we did buy the car from them because they had the car which we wanted, the process of buying was very inefficient. 1. Every time you go, you have to get in long queue and wait for minimum 30 mins. Thats when somebody will come to attend you. You can not book this appointment online. 2. The online system of vroom does not work. We could not submit our application online and had to visit the dealership multiple times, which defeats the purpose of Vroom, an online platform. 3. The seller confirmed to us before we made the final purchase that if any issues after buying, we can always come back and they will get it fixed. So obviously this was over sell. After we bought the car, we had a few issues with the car the very next day. We went, we waited for an hour for somebody to attend us and they denied to fix it. More

This, in my opinion, is the best way to buy a vehicle! There are no “shark like” salesmen haggling you. The buying process is simple. Miguel processed my financing information in minutes. My vehicle was d There are no “shark like” salesmen haggling you. The buying process is simple. Miguel processed my financing information in minutes. My vehicle was delivered directly to my home and then the Texas Auto Direct/vroom team follows up with you for any questions or concerns. I would definitely recommend vroom to my family and friends..especially the women who become intimidated buying a vehicle. More

Trade In Dept. Kimberli Walton / Purchasing Specialist Exceptional Customer service from Kimberli Walton (Purchasing Specialist) at your Texas Direct Auto location on Southwest Freeway in Houston/Trade In Exceptional Customer service from Kimberli Walton (Purchasing Specialist) at your Texas Direct Auto location on Southwest Freeway in Houston/Trade In Desk. Very professional & personable during 2 recent trade in transactions. She would be a keeper in my business. Thank you Kimberli. More

Fast, Easy and enjoyable experience. I am a second time customer and I am very pleased jet again from the search to the finalization of the purchase, overall 10/10. I am a second time customer and I am very pleased jet again from the search to the finalization of the purchase, overall 10/10. More

The vehicle was as it appeared on line. The process to test drive the vehicle was easy and our sales person (Delroy) was great. I've already told family about it. test drive the vehicle was easy and our sales person (Delroy) was great. I've already told family about it. More

Best way to purchase a car. TDA has a huge selection of vehicles. Do your research before you go and its best to schedule an appointment. Will be buying all my cars from them i TDA has a huge selection of vehicles. Do your research before you go and its best to schedule an appointment. Will be buying all my cars from them in the future. More

I buy all of my cars from TDA. Literally the best used car dealership with the best selection . From the test drive phase to the salesman Joseph, to the final walk out phase it’s all a great experience. car dealership with the best selection . From the test drive phase to the salesman Joseph, to the final walk out phase it’s all a great experience. More

Terrible experience - stay away They didn't have a clue about how to handle my buying and trade-in process. Texas Direct Auto only very recently partnered with VROOM apparently, and They didn't have a clue about how to handle my buying and trade-in process. Texas Direct Auto only very recently partnered with VROOM apparently, and it showed... no one knew what they were doing. I had to literally call the salesman every single day to ask him questions and to see if he had forgotten about my deal. They also sent me to a nearby "satellite location" and that place had no clue why he sent me there.. they didn't' know what to do, didn't what which papers I needed to sign, didn't know why he told me to be there... I was there for a couple of hours while they figured it out. In the end, I did receive the vehicle I purchased from out of state, in the relative condition they advertised it to be. But, their "Inspection period" for my vehicle took over a week after I purchased it! That's right, it just SAT THERE in Florida (I'm in TX) for a WEEK before it even was loaded onto a carrier! And then, once the carrier picked it up, I had to call Vroom several times to get an ETA and to clarify my delivery address. One person said the address would be straight to my home, and another person at Vroom said it would be delivered to the Vroom dealership in Houston first, for more inspections, and then to my home later in an undisclosed number of days... To sum it up, I got the product I bought, but it was NOT an easy process, they were not knowledgeable, they were not helpful, it felt like I had signed my life away for a very sketchy deal, until the day it arrived. My least favorite part was when my sales guy confused me for another customer/another vehicle being purchased, and texted me that the truck was being sent to the body shop to "get all the work done and things fixed you asked for"...nope, that wasn't me, wasn't my vehicle... More

I just bought a fantastic car there and couldn’t be more pleased with the professional service of my sales person Benard and all the associates! What a surprisingly pleasant experience! Thank you and I’ll pleased with the professional service of my sales person Benard and all the associates! What a surprisingly pleasant experience! Thank you and I’ll definitely be back next time! More

Oscar was really helpful. It was a really easy process and we are really happy with our vehicle. Go and ask for Oscar. He will help you out and we are really happy with our vehicle. Go and ask for Oscar. He will help you out More