Texas Direct Auto

Awful car buying experience What a terrible car buying experience!! They really don't seem to care about the customer during and especially after the sale. I could write for days What a terrible car buying experience!! They really don't seem to care about the customer during and especially after the sale. I could write for days on what went wrong with this car purchase but I'll just mention the key issues: It started with seven different salespeople reaching out to me with the exact scripted email "just following up on our phone call" even though only one salesperson spoke with me on the phone. Then they either wouldn't answer my direct questions or gave me conflicting answers. The only salesperson to effectively help me was Marcus Spivey. Once they delivered the car, it had previous damage done to the front bumper and hood. It was repaired but I didn't know the extent of the damage and Carfax said it was clean. I didn't want to take the vehicle because they needed my trade upon taking delivery although that was never confirmed before the transaction happened so I refused the vehicle. This is when everything went from bad to horrendous. Marcus and his team at Texas direct and Vroom accidentally paid off my trade and collected the title! Accidents happen but I needed the title ASAP because I ended up purchasing locally and selling my car on eBay and now he needed my title. Marcus refused to speak with me through phone or email because I didn't buy from them even though I just needed to pay them for my car I never traded with them and get the title. Over the next 25 days, I called Vroom and Texas direct more than once every single day and every single time, they said someone would call me back ASAP. I never received a call. Finally, the eBay customer that bought my vehicle called Texas direct and lit them up on the phone and guess what, they called me within 20 minutes and said they'll handle it ASAP. Finally, they sent me an email to fill out a review and I gave them negative marks. The customer service department responded to me on three different occasions and said a manager would contact me ASAP. It's been two months and nobody has ever attempted to contact me and try to make it right. You'll get a good price but is it really worth the aggravation? I don't think so. More

check everything Sal was very helpful , sign the final papers was fast final inspection on the car was a mess have to wait two days until i have to drive my car a Sal was very helpful , sign the final papers was fast final inspection on the car was a mess have to wait two days until i have to drive my car and found out has a minor damage on the fender take two weeks to repair and all this time have to get a rental car the price i paid for the car was a good deal below the market value after all i love my car next time make sure u check the car real good before sign de final documents ** I didn’t have a chance to take a test drive ** because the cars sold fast and i may ending loose this car so it was my foult as well :( 2016 Lexus Nx -sport More

Good to Bad Purchased car 06/22/2017 and as of 11/24/2017, no license plates and they ignore my calls and continue to give temporary tags Purchased car 06/22/2017 and as of 11/24/2017, no license plates and they ignore my calls and continue to give temporary tags More

Horrible customer service This place is horrible no customer service!! I wanted several hours to get my vehicle. I will never recommend this place to anyone. Very unprofessiona This place is horrible no customer service!! I wanted several hours to get my vehicle. I will never recommend this place to anyone. Very unprofessional place More

Great service Bought my jeep from here the other day Roy was awesome he helped from start to finish even washed the car and gassed it up even while the place was so Bought my jeep from here the other day Roy was awesome he helped from start to finish even washed the car and gassed it up even while the place was so busy he treated us like his only customers ask for Roy when you go More

Circus I applied on line & was approved. Chose the car I wanted & was scheduled to pick it up yesterday. The salesman(Keith) said it wouldn't be ready until I applied on line & was approved. Chose the car I wanted & was scheduled to pick it up yesterday. The salesman(Keith) said it wouldn't be ready until the next day at 2pm. I got her at 3 to give them plenty of time..... 2 hours later they found the car & said "oops it's not detailed, you will have to do that on your own" . I did mention that I was approved online ...... well 3 hours later they tell me I am the3rd in line to meet with finance. WTH WHO's running this circus🐒 More

Discriminative practices I cancelled my warranty on the vehicle I purchase from them and turned in a cancellation form signed by me and was told I would be refunded the amo I cancelled my warranty on the vehicle I purchase from them and turned in a cancellation form signed by me and was told I would be refunded the amount of about $2800. I was told it would take no longer than 8 weeks for them to send me the check owed to me. It has been over 3 months and all I get is the runaround. I will seek legal help if not resolved in a timely manner. I feel I have been discriminated based on my ethnicity! I have suffered mental anguish yet I will continue to invest time and energy until they do the right thing!! More