Carvana

I had purchased my last two vehicles from Carvana and had a great experience both times with the price, vehicle quality and in once case financing. When I decided to sell the Jeep I had purchased from Carva a great experience both times with the price, vehicle quality and in once case financing. When I decided to sell the Jeep I had purchased from Carvana, I chose to use Carvana again. I used their App and initially got a roughly 25k offer, over time the the offer kept being reduced and I understood the market changes. However I started with a fresh quote and was offered 16k which would have left me owing about $900 on my loan. Roughly two weeks later, they dropped the offer to 14.5K, I reach out to VROOM and sold at 21.5K making close to $4100 dollars after the loan was paid off. I feel like Carvana was trying to pull off a theft and is very dishonest in advertising their "Sell your Car" service. Carvana has some bad press over the years and I gave them the benefit of the doubt, having had such a great previous experience. I now have a sour taste in my mouth and will never deal with them again. More

I have zero stars for Carvana. Unless you want to be out $1475.00 for just applying to purchase a car together with filling out unknown documents multiple times because everythin Unless you want to be out $1475.00 for just applying to purchase a car together with filling out unknown documents multiple times because everything is automated then go ahead do the brain damage. I went to a real dealer and found that every dealer now does online purchasing, applications, financing, etc... Carvana has no edge on the competition as the dealer fee was only 999.00 compared to the 1475.00 that I lost with carvana though I had not signed a single document. More

The sale was on line and this was a new experience however, everything went smoothly. Not seeing the car in advance was different but we did an exchange of cars. I did not like the first one but exc however, everything went smoothly. Not seeing the car in advance was different but we did an exchange of cars. I did not like the first one but exchanged for another car with no problem. More

Love the vehicle. The process was all online so not hasselfree just different and a matter of preference. Sum up, the delivery sched was canceled due to not submitting The process was all online so not hasselfree just different and a matter of preference. Sum up, the delivery sched was canceled due to not submitting proof of residency. The rep did not know what that meant either. Would only let him reschedule. Once we rescheduled, there was no need to submit, or fix anything. So i got rescheduled for no reason. I was out a $1000 on a job i had to cancel. Had to burn a vacation day. Had family and friends come in for the “non show” surprise. What a coincidence that it was a friday last delivery…. Then their snarky, condescending representatives. In Florida if you have multiple vehicles and sell one but dont wish to turn in you plate, you have the option to pay a fee and deregister but retain the plate for a future vehicle. Ive done this many times since it saves you $ from buying a new plate. I went to my local registration agency who told me that by law the dealer, in this case carvana, would have to finish the process since they pulled a temp tag. Within seconds she wrote down may tag on a postit note and said that carvana has the ability to pull the tag. When i called carvana the said i needed an active registration to be able to transfer. We went round and round explaining the state process. The rep became robotic in his responses. Trying to make me feel like an idiot. I then talked to another agent who made sure I understood his tittles. After an hour of round and round, again , i said fine ill pay for another tag, but asked to submit a complaint or review. Thats when the representative said that it would basically be useless since they would just review all the information we discussed about I not supplying the proper documents for legallly registering a vehicle. I clarified that because their process did not allow him to do so, did not mean i wasnt bypassing the system or trying to do something illegal. I told him to come pick up their truck. More

I don’t know this dealership specifically but the people I spoke to were helpful and the process was easy. I spoke to were helpful and the process was easy. More

I would have gave a 5 star review but because there was a huge delay with the car I originally picked and the second car I chose that has a stained back seat which was not mentioned in the description of the huge delay with the car I originally picked and the second car I chose that has a stained back seat which was not mentioned in the description of the car. But other than that it’s a great car with no issues, and I’ve already had the first oil change. I also want to give a huge “Thank you” to the the customer service rep: Moises for helping me select a great car and assisting me with being able to go and pick it up from the vending machine. More

Loved that I could do the whole process from the comfort of my home. Support was great, and I got the sense that Carvana is a company that genuinely cares and isn't satisfied just with selling you something of my home. Support was great, and I got the sense that Carvana is a company that genuinely cares and isn't satisfied just with selling you something. More

Super easy, online vehicle shopping and purchasing. They had newer used cars for great prices and deliver the vehicle! They had newer used cars for great prices and deliver the vehicle! More