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Carvana
Tempe, AZ
10,120 Reviews
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10,120 Reviews of Carvana
October 20, 2023
The jury is still out, but overall I think I'll be happy. I really like the car and the buying process. My only reason not to give 5 stars is that I intended to buy a different car, and I paid to have it s I really like the car and the buying process. My only reason not to give 5 stars is that I intended to buy a different car, and I paid to have it shipped. Before the car got to me, a Carvana associate called me to inform me the car had a lot of cosmetic issues that didn't show up in the pictures- in her words, "it's not a very pretty car." I appreciated the heads up, and I already had an alternate picked out. It didn't require a shipping payment, and the shipping fee I paid was supposed to be applied to the down payment on the second car. However, that didn't happen. It's supposed to be getting fixed, but it hasn't been so far. I'll update this review if it does. More
by adennis70511
Employees Worked With
Do not remember names
October 20, 2023
I was thrilled with the experience, and how hassle free it was until I was very curtly dismissed with an impersonal email. I had submitted an inquiry about two very noticeable defects on the exterior of th it was until I was very curtly dismissed with an impersonal email. I had submitted an inquiry about two very noticeable defects on the exterior of the car that were not disclosed. There were defects disclosed that are much smaller and hardly noticeable at all, However, two larger and much more noticeable scrapes did not make it onto the website. The email announced the exterior defects are within Carvana’s standards and nothing will be done. Buying a used car, I do not expect perfection. However, it is disappointing to learn that legitimate concerns are dismissed so thoughtlessly. As a consumer, it is confusing that so many almost imperceptible flaws were mentioned, but the two largest were not. I would’ve addressed those prior to the pick up of my vehicle if I had known. This is the second car I have purchased from Carvana. With the first one I was so impressed when the car was delivered and I was told about a defect that wasn’t disclosed at the time of sale. Carvana offered to have it fixed free of charge. I did not feel that was necessary because it was so minor. I am not interested in taking advantage of anyone, but I do think the scrapes that I am concerned with on the new car are legitimately too large to be within your standards. It just feels as if you want to wash your hands of the issue and walk away without doing what’s right. This is not what I expected having had such a good experience the first time. I’ve also referred three other people who have all purchased their car from Carvana as well. I would think twice before I do so again. More
by Tmello7877
Employees Worked With
N/A
October 17, 2023
This was a great experience in getting a vehicle. I hate dealerships. The overall process was fast and easy. My car was delivered in the time scheduled. I hate dealerships. The overall process was fast and easy. My car was delivered in the time scheduled. More
by maldyd
Employees Worked With
Brittany
October 16, 2023
Overall the process was great! The issue was with the vehicle itself. I only had the vehicle a few days and had to purchase a battery. Then while taking it for inspection day 4 -I The issue was with the vehicle itself. I only had the vehicle a few days and had to purchase a battery. Then while taking it for inspection day 4 -I was told it needed new tires. The total cost for both was $1500.00. It’s a shame that wasn’t seen in Carvana inspection process. More
by Chrisian
Employees Worked With
None
October 16, 2023
It is definitely easy to purchase a vehicle with no hassle. The process was quick and effortless. However I do advise you to inspect your vehicle thoroughly. I saw a crack in my windshield after the de hassle. The process was quick and effortless. However I do advise you to inspect your vehicle thoroughly. I saw a crack in my windshield after the delivery left and caravana will not fix/repair it because the driver did not document it. The crack was not listed on the website under imperfections. Now I have to replace the windshield out of pocket. This is the only problem I have with caravana. This is the only reason why I won’t give the company 5 stars. More
by Trina B
Employees Worked With
Alex
October 16, 2023
This is our 4th car with Carvana and the experience was such that I’ll never purchase with them again. Poor customer service, poor communication, delivery pushed back 4x without explanation. Each experienc such that I’ll never purchase with them again. Poor customer service, poor communication, delivery pushed back 4x without explanation. Each experience has been worse than the last. It’s unfortunate for both of us- I hate dealerships and I have 3 kids who are approaching driving age within the next few years. More
by kareneristau
Employees Worked With
Too many to remember
October 15, 2023
Easy and fast to choose a car and get approved. Although after I was already scheduled to have my car delivered and paid the down payment, there were issues with the way I uploaded my Drivers Licen Although after I was already scheduled to have my car delivered and paid the down payment, there were issues with the way I uploaded my Drivers License so I had to upload it a few more times in different forms and was finally accepted. Delivery of my car was on time. I noticed after delivery that there were so many more imperfections on the vehicle than what was decribed on their website. Also the next day I noticed my brakes were making a very loud noise every time I pressed the brake pedal. Very inconvenient to have issues already. Especially because I drive a lot and rely on my vehicle to be well maintained. My CarPlay also isn't working which is a feature I love on all my vehicles and was hoping to be a smooth transition after a total loss on my previous car. Overall Im hoping Carvana keeps their word on their 100 day guarantee repair on any issues especially because I took my car to the shop only 5 days after received. I was very hesitant on keeping the vehicle passed the 7 days. Another inconvenient thing was having to go to DMV to have them do a VIN verification of the vehicle. It was my first time being told I had to do this and was very frustrating to have to sit at DMV as we all are aware of how busy this place is. More
by Katerin L
Employees Worked With
Unknown
October 14, 2023
This was the easiest way I have ever bought a car! I got pre-qualified for financing. I then selected a car that I liked and that had payment terms that I could deal with. I picked delivery and the ca I got pre-qualified for financing. I then selected a car that I liked and that had payment terms that I could deal with. I picked delivery and the car was brought right to my door! Carvana even gave me a 7-day, no questions asked return period. I am happy with my purchase and will recommend Carvana to everyone! More
by scollins406
Employees Worked With
N/a
