J&M Automotive

J n m automotive I've been with this company a couple of years and they always found the way to help me . As a costumer i could say i really like their service and wou I've been with this company a couple of years and they always found the way to help me . As a costumer i could say i really like their service and would continue being their client . More

Great deal with a few caveats Overall, I was pleased with my experience at J&M. I walked in knowing which vehicle I wanted to purchase, having browsed a lot of online listings and Overall, I was pleased with my experience at J&M. I walked in knowing which vehicle I wanted to purchase, having browsed a lot of online listings and looked at an almost identical vehicle at another dealership. I am very happy with the vehicle I purchased and think I got a great deal, so I would definitely recommend J&M. Our salesman was Ray Demers, who was very helpful in explaining that J&M's vehicles come straight from the auction, so they haven't yet undergone a safety service check. That can take 3-5 days, so don't expect to take the vehicle home the same day you walk on the lot. For us, that process took 3 business days, and they did a great job of making a few necessary repairs. During that time, Ray also asked me to email him the new insurance cards and photos of my trade-in's title, driver's license, etc., so the trade-in, sale, and registration paperwork was all ready for us to sign when we arrived to pick up the car—no hassle there. Less than 48 hours after I picked up the vehicle, I was driving down the highway and a small panel flew off the body of the car. I immediately emailed Ray with some photos, and he very quickly wrote back to say that Eric in the service department would order the part right away. When it arrived, they offered to mail it to me or install it themselves. I was very impressed with this level of customer service. Two caveats: The first is really a matter of common sense—always make sure to do the math and check your paperwork carefully, no matter which dealer you go to. I walked in with an online quote that included $498 in dealer fees, and that total amount was initially entered as the basis of the base price, so I was essentially charged the dealer fees twice. Once I pointed this out to Ray, he quickly corrected it. I paid $300 when I negotiated the sale and then brought in a cashier's check for the balance when I picked up the vehicle. There was a discrepancy between the balance Ray had told me in my first visit and what the paperwork said at pickup, so my cashier's check wasn't enough to cover it. Karen looked over the paperwork and realized that a $200 VIN etch had been added in, a service I had never accepted or even been offered. She redid the paperwork and the rest went smoothly. I didn't get the sense that there was anything dishonest about these mistakes, and they were quickly resolved, but $700 isn't nothing and with such a large purchase it's worth taking a few minutes to really check your paperwork. The second is that while I was at the dealership I observed two separate male salesmen calling two separate female receptionists by names ("sweetie" and "my love") that at least are unprofessional and at worst may constitute sexual harassment. I have no way to know how prevalent these kinds of comments and attitudes are at J&M, so I leave it to you to draw your own conclusions and decide whether to factor this in to your decision to visit the dealership. More

Amazing first time experience The process went so smoothly! Steve Magura is very enthusiastic about his work and very friendly and that made the experience more enjoyable. I would The process went so smoothly! Steve Magura is very enthusiastic about his work and very friendly and that made the experience more enjoyable. I would totally recommend j&m automotive to anyone looking for a good used car. More

Miracle workers! We came into J&M Automotive with our first car which was terrible. Breaks and everything you name it. We thought we wouldn't get any help but boy we w We came into J&M Automotive with our first car which was terrible. Breaks and everything you name it. We thought we wouldn't get any help but boy we were wrong! We walked out with a beautiful new car that we fell in love with and the atmosphere of J&M Automotive is the best. We got a guy named Rey that helped us with all paperwork and looking and he led us in the right direction with all the other workers. I would highly recommend this place to people in need or looking for a new car. Great cars, great people. More

A great car buying experience!! Ray made this simply; a no fuss transaction! He was wonderful to work with; professional and he listened when I spoke @ my needs. I would highly recom Ray made this simply; a no fuss transaction! He was wonderful to work with; professional and he listened when I spoke @ my needs. I would highly recommend Ray to help you to find your next vehicle! I will definitely be sending all family and friends to Ray & J & M. It was a pleasure doing business with them. Ken is great as well! He definitely went above and beyond. ~ Thank you! More

Great Experience. Entire experience was wonderful. Ron, Steve and the rest of the staff were all helpful, informative and pleasant to work with. Would definitely recomm Entire experience was wonderful. Ron, Steve and the rest of the staff were all helpful, informative and pleasant to work with. Would definitely recommend. Thanks again! More

Buy your next vehicle here! Buying a car should be a fun experience, but at so many dealerships that is not the case. Ray and J&M brought the joy back! We test drove numero Buying a car should be a fun experience, but at so many dealerships that is not the case. Ray and J&M brought the joy back! We test drove numerous vehicles, finally deciding on a beautiful Lincoln Navigator. No haggling. The price is the price and I feel that we got a fair deal. These guys should be on your list if you're looking for a quality used vehicle. More

Best experience buying a car I be had! I've had very good experience at J&M , I've stopped at a few dealerships beforehand, and was at the point where I was losing my enthusiasm , because I I've had very good experience at J&M , I've stopped at a few dealerships beforehand, and was at the point where I was losing my enthusiasm , because I haven't found a vehicle I was satisfied with! That changed when I pulled into J&M's lot! I saw the vehicle I liked immediately! Sue was kind and very welcoming to my wife and I ! She let me basically inspect the vehicle, look under the hood , start it up , test drive etc. she explained that the Vehicle just Arrived and if I like it now, wait till they service the vehicle! And boy she was correct! I eventually I chose that car for sure being the finicky buyer I am! And when picked up the car I noticed new brake drums & pads, new windshield, new run flat tires, the front spoiler had some small damage that was repaired, and the interior was beautiful!! I was very impressed! I was also happy with there customer service and the over all comfortable environment they provide! And Sue is just Wonderful, I have already recommended them to a few friends! best dealership I've been too!!!!!! More

Christian My husband and I both had a great experience at J & M. We both purchased vehicles and Ray went out of his way for us! My husband and I both had a great experience at J & M. We both purchased vehicles and Ray went out of his way for us! More

Very nice salesmen! She was very patient and helpful with me in finding my new car! She made the whole process very easy and I didn't fell stressed out at any point. Very She was very patient and helpful with me in finding my new car! She made the whole process very easy and I didn't fell stressed out at any point. Very nice and I would recommend others to come see her ! More